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Ruby Lane Reviews 

15,598
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of vintage items and rare antiques, noting that purchases always arrive promptly, securely packaged, and exactly as described in the listings. Consumers also deeply appreciate the clear product descriptions, wonderful variety of unique collectibles, and exceptionally smooth overall purchasing process. Some people were dissatisfied with website login issues, mentioning frustrating hurdles and repeated email verification prompts when attempting to access their personal accounts. A few reviewers additionally noted occasional communication challenges or unexpected listing discrepancies when dealing with specific independent sellers operating across the marketplace.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the wonderful vintage... See more

Website

Consumers find website to be ambiguous, with some reviewers praising the platform as easy to navigate,... See more

Quality

Customers had positive experiences with quality, expressing immense satisfaction with items that consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an easy to navigate platform and a very... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This my first experience of buying on Ruby Lane. Everything went very smoothly and the tapa beater which I bought from Denver on Monday arrived at my home in the UK within five days. I am delighted wi... See more

Company replied

Rated 5 out of 5 stars

The interaction I had with Chris was no doubt the best I've ever had when purchasing anything!!! I'm over 70 years old so I've purchased a few things in my life. Chris went out of his way to allow my... See more

Company replied

Rated 5 out of 5 stars

I found the PERFECT obscure but very specific Vogue company’s namesake “Jill” doll for my wife’s birthday. It is 69 years old, and everything is original and beautiful. The details are incredible, dow... See more

Company replied

Rated 5 out of 5 stars

Love shopping at Ruby Lane. Such interesting pieces. The items are well photographed. Some of the descriptions are just beautiful . The history is so interesting. I can imagine the people who owned t... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Antique Furniture Store
  4. Antique Store
  5. Art & Antiques
  6. Clothing Store
  7. Vintage Clothing Store

About Ruby Lane

Written by the company

Ruby Lane is a curated online marketplace dedicated to antiques, vintage collectibles, fine art, jewelry, and dolls. Since 1998, our mission has been to connect passionate collectors with knowledgeable independent shop owners who share a commitment to quality, authenticity, and outstanding service.

Interested in selling on Ruby Lane? Check the Seller Requirements, then sign up here.

What makes Ruby Lane unique is the personal connection between buyer and seller. Communication happens directly, allowing shoppers to ask questions, request additional details, and buy with confidence. Every item is backed by accurate descriptions, clear photography, and professional service. This personal approach creates a shopping experience built on trust and transparency.

Ruby Lane has grown into a trusted global community where history, craftsmanship, and creativity come together. Millions of collectors worldwide visit every year to find rare bisque dolls, Victorian jewelry, Art Deco décor, mid-century modern treasures, and fine collectibles. Whether you're a seasoned collector or discovering the joy of vintage items, Ruby Lane offers a safe, welcoming, and inspiring environment to shop, learn, and connect.

Our platform continues to evolve while staying true to its core values of integrity, transparency, and customer trust. We support small businesses, foster lasting relationships between buyers and sellers, and preserve the cultural significance of exceptional objects. At Ruby Lane, every item has a past—and every purchase helps its story continue.

Explore Ruby Lane's categories:


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.5

All reviews

(15,598)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like this company

I like this company. However, I think they need to check the products with the sellers because I bought a ring that was not even a real citrine ring and it was a multi produce ring that you can get from Temu or Shein. I did pay $50 for it however it’s whatever because I don’t wanna deal with the return and all that stuff.

I still have good finds regardless, but please be careful who you buy from. Just do multiple Google searches and image searches.

November 9, 2025
Rated 5 out of 5 stars

Ruby Lane has always been my favorite…

Ruby Lane has always been my favorite spot to get old and vintage jewelry, I don't always buy but have bought some over the past years, I don't think there is another place that sales this kind of Jewelry because it looks so good, it is very hard not to buy. I never see the kind of jewelry Ruby Lane has anywhere else, it really is a treat to go to her site..

November 3, 2026
Rated 5 out of 5 stars

Ability to find something I've been…

Ability to find something I've been looking for, for many years. Easy to search and no hidden details!

November 2, 2026
Ruby Lane logo

Reply from Ruby Lane

Thank you for sharing your positive experience finding something hard-to-find here on Ruby Lane!

Rated 5 out of 5 stars

This is a great website for purchasing quality jewelry in all price ranges.

I have been very pleased with all of my purchases through Ruby Lane. The sellers have all shipped quickly and the merchandise was at least as good as described and pictured, often even better. Everything has been top quality, packaged securely, and shipped quickly. I keep coming back and buying more.

November 1, 2026
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Reply from Ruby Lane

Thank you for ordering from Ruby Lane and for sharing your positive experience with our very fine jewelry sellers and shops!

Rated 5 out of 5 stars

Instant communication

Instant communication, fast shipping to Canada, well packaged, very professional. Very happy with my purchase

October 20, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experience with your order!

Rated 1 out of 5 stars

Literally the worst marketplace

Literally the worst marketplace. Stay far, far away. The seller lied openly in their listing and then insisted that I should cover shipping in both directions. Ruby Lane just washed their hands of it. I'm filing a charge dispute.

October 29, 2026
Unprompted review
Ruby Lane logo

Reply from Ruby Lane

We are sorry for the difficulties you have experienced. We can confirm that a member of our Customer Support team has been in contact with both you and the seller by email and has been working to help resolve the matter and ensure that you receive your refund. We appreciate your patience while we work toward a resolution.

Rated 5 out of 5 stars

Many time buyer

Many time buyer. Always as described or better. Seller keeps up with the buyer thru delivery. Fair pricing. I buy many gifts on this site.

October 29, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experience searching for gifts here on Ruby Lane!

Rated 5 out of 5 stars

Purchasing the item I’ve been looking…

Purchasing the item I’ve been looking for was surprisingly easier than I thought it would be to find and purchase as long as delivery comes off without a hitch I’ll be ecstatic.

October 28, 2026
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Reply from Ruby Lane

Thank you for shopping on Ruby Lane and for sharing your positive finding, ordering, and paying for your hard-to-find purchase!

Rated 5 out of 5 stars

The interaction I had with Chris was no…

The interaction I had with Chris was no doubt the best I've ever had when purchasing anything!!! I'm over 70 years old so I've purchased a few things in my life. Chris went out of his way to allow my purchase to be sent overseas. Though I'm thousands of miles away in Australia, the communication was phenomenal. There was no delay whatsoever.
The prices are very reasonable too.

October 27, 2026
Ruby Lane logo

Reply from Ruby Lane

Thank you for shopping on Ruby Lane and for sharing the extra attention and care to your international order by one of our many very fine dealers and sellers!

Rated 5 out of 5 stars

Sunny is an excellent representative

Sunny, a customer service representative, is exceptional in their ability to promptly resolve customer issues. The entire customer service team is highly competent and dedicated. I express my gratitude to Rubylane for employing professional, loyal, and trustworthy individuals.

October 27, 2026
Unprompted review
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for recognizing a member of our outstanding customer support team!

Rated 5 out of 5 stars

Easy review of products

Easy review of products, quick communication responses, great product selections and kind sellers.

October 26, 2026
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experiences with our very fine dealers and shops!

Rated 3 out of 5 stars

It took at me at least 30 or 40 minutes…

It took at me at least 30 or 40 minutes just to get to check out. Why is a password needed for a simple transaction? My email and new password were not accepted until I jumped though a few hoops! Why?Rupy Lane would probably rate 5 stars otherwise!!!

October 22, 2026
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Reply from Ruby Lane

Thank you for shopping with Ruby Lane! We’re sorry for any inconvenience you experienced while logging in. Password protection is an important security measure designed to help safeguard our visitors and protect their accounts. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Exceptional Vintage and Antiques

Ruby Lane has quality shops with hard to find antiques and collectibles. It’s easy to navigate and I have never had an issue with purchasing or receiving. The shop owners are a nice bunch and experts in their wares.

November 12, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your purchases on Ruby Lane and for sharing your positive experience with our very fine, outstanding shops, dealers, and sellers!

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