This my first experience of buying on Ruby Lane. Everything went very smoothly and the tapa beater which I bought from Denver on Monday arrived at my home in the UK within five days. I am delighted wi... See more
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Ruby Lane is a curated online marketplace dedicated to antiques, vintage collectibles, fine art, jewelry, and dolls. Since 1998, our mission has been to connect passionate collectors with knowledgeable independent shop owners who share a commitment to quality, authenticity, and outstanding service.
Interested in selling on Ruby Lane? Check the Seller Requirements, then sign up here.
What makes Ruby Lane unique is the personal connection between buyer and seller. Communication happens directly, allowing shoppers to ask questions, request additional details, and buy with confidence. Every item is backed by accurate descriptions, clear photography, and professional service. This personal approach creates a shopping experience built on trust and transparency.
Ruby Lane has grown into a trusted global community where history, craftsmanship, and creativity come together. Millions of collectors worldwide visit every year to find rare bisque dolls, Victorian jewelry, Art Deco décor, mid-century modern treasures, and fine collectibles. Whether you're a seasoned collector or discovering the joy of vintage items, Ruby Lane offers a safe, welcoming, and inspiring environment to shop, learn, and connect.
Our platform continues to evolve while staying true to its core values of integrity, transparency, and customer trust. We support small businesses, foster lasting relationships between buyers and sellers, and preserve the cultural significance of exceptional objects. At Ruby Lane, every item has a past—and every purchase helps its story continue.
Explore Ruby Lane's categories:
381 Bush Street, Suite 400, 94104, San Francisco, United States
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I found it hard to check out. Received an email from the seller with the total. Cant use the link on email. Doesnt tell you to log back into rubylane and find your order to checkout. Hard to navigate
Reply from Ruby Lane
Great item selection, website photos, and sellers in my overall experience. Reasonable return policy from sellers I bought from.
Reply from Ruby Lane
Reply from Ruby Lane
Every single time I try to sign into Ruby Lane it comes up with my email needs to be verified. I cannot get into Ruby Lane. Absolutely the worst website I have ever seen.
Reply from Ruby Lane
Bought another one of a kind work of art here. Fast and affordable shipping and I keep finding the most interesting and different kinds of items here.
Reply from Ruby Lane
I have made many purchases from various vendors on Ruby Lane over the past 10 years. It is an excellent venue for what I love-art, jewelry (including antique) & antique purchases. There is a definite trust in the vendors who are part of Ruby Lane and I am truly pleased with everything they offer. Fabulous!
Reply from Ruby Lane
I like Ruby lane!! Great products and great stores! The people are always nice! We bought an old BB gun to hang on the wall! It arrived quickly and was packaged very well!! We were happy with the price also!! We had good communication with the store owner!!
Reply from Ruby Lane
Love this company, not all has arrived, but the selection is second to none. Thankyou ❤️
Reply from Ruby Lane
I have to change my password every time I try to log in
Reply from Ruby Lane
Trusted platform with very specific requirements for dealers. Items are well described, photographed and guaranteed to be as represented.
Reply from Ruby Lane
I love the selection of vintage jewelry. Haven't received my first order yet so we will see how long the item takes to arrive and the in person quality. I received my order. The ring is beautiful and fits perfectly. Will order more in the future. Thank you.
Reply from Ruby Lane
Easily found on Google search Easy viewing and purchasing01
Reply from Ruby Lane
This is one of my go-to's when I need something vintage and very special---doll handbags, doll hats, esoteric dollhouse items. I always find interesting things, and I buy the ones most affordable for me! Great additional source of goodies, distinct from the other major auction and fine craft websites. Have used it at least three times over the years. Recommend!
Reply from Ruby Lane
Excellent communication and genuine vintage jewelry. I love checking Ruby Lane for gifts!
Reply from Ruby Lane
Reply from Ruby Lane
Reply from Ruby Lane
I have shopped this site since opening. It is a great place to shop. My go to place is the dolls. I have made many purchases through the years. It’s a warm friendly place to lose yourself in for a short while. You will always find something. And you will always be happy with your transaction. My favorite go to place for
a short break and fun.
Reply from Ruby Lane
Arrived in great condition, promptly, and was just as advertised. Thank you.
Reply from Ruby Lane
It took a while to get here, and the information about shipping also took a while to get to me, but all is well. The doll, very rare in many ways, is in new, perfect condition, and in the original box. The price was fair, and the seller communicated with me, and so did Ruby Lane. That site and also this seller are to be trusted. Thank you.
Reply from Ruby Lane
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