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Ruby Lane Reviews 

15,598
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of vintage items and rare antiques, noting that purchases always arrive promptly, securely packaged, and exactly as described in the listings. Consumers also deeply appreciate the clear product descriptions, wonderful variety of unique collectibles, and exceptionally smooth overall purchasing process. Some people were dissatisfied with website login issues, mentioning frustrating hurdles and repeated email verification prompts when attempting to access their personal accounts. A few reviewers additionally noted occasional communication challenges or unexpected listing discrepancies when dealing with specific independent sellers operating across the marketplace.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the wonderful vintage... See more

Website

Consumers find website to be ambiguous, with some reviewers praising the platform as easy to navigate,... See more

Quality

Customers had positive experiences with quality, expressing immense satisfaction with items that consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an easy to navigate platform and a very... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This my first experience of buying on Ruby Lane. Everything went very smoothly and the tapa beater which I bought from Denver on Monday arrived at my home in the UK within five days. I am delighted wi... See more

Company replied

Rated 5 out of 5 stars

The interaction I had with Chris was no doubt the best I've ever had when purchasing anything!!! I'm over 70 years old so I've purchased a few things in my life. Chris went out of his way to allow my... See more

Company replied

Rated 5 out of 5 stars

I found the PERFECT obscure but very specific Vogue company’s namesake “Jill” doll for my wife’s birthday. It is 69 years old, and everything is original and beautiful. The details are incredible, dow... See more

Company replied

Rated 5 out of 5 stars

Love shopping at Ruby Lane. Such interesting pieces. The items are well photographed. Some of the descriptions are just beautiful . The history is so interesting. I can imagine the people who owned t... See more

Company replied


Company details

  1. Jewelry Store
  2. also in
  3. Antique Furniture Store
  4. Antique Store
  5. Art & Antiques
  6. Clothing Store
  7. Vintage Clothing Store

About Ruby Lane

Written by the company

Ruby Lane is a curated online marketplace dedicated to antiques, vintage collectibles, fine art, jewelry, and dolls. Since 1998, our mission has been to connect passionate collectors with knowledgeable independent shop owners who share a commitment to quality, authenticity, and outstanding service.

Interested in selling on Ruby Lane? Check the Seller Requirements, then sign up here.

What makes Ruby Lane unique is the personal connection between buyer and seller. Communication happens directly, allowing shoppers to ask questions, request additional details, and buy with confidence. Every item is backed by accurate descriptions, clear photography, and professional service. This personal approach creates a shopping experience built on trust and transparency.

Ruby Lane has grown into a trusted global community where history, craftsmanship, and creativity come together. Millions of collectors worldwide visit every year to find rare bisque dolls, Victorian jewelry, Art Deco décor, mid-century modern treasures, and fine collectibles. Whether you're a seasoned collector or discovering the joy of vintage items, Ruby Lane offers a safe, welcoming, and inspiring environment to shop, learn, and connect.

Our platform continues to evolve while staying true to its core values of integrity, transparency, and customer trust. We support small businesses, foster lasting relationships between buyers and sellers, and preserve the cultural significance of exceptional objects. At Ruby Lane, every item has a past—and every purchase helps its story continue.

Explore Ruby Lane's categories:


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.5

All reviews

(15,598)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I found it hard to check out

I found it hard to check out. Received an email from the seller with the total. Cant use the link on email. Doesnt tell you to log back into rubylane and find your order to checkout. Hard to navigate

August 21, 2026
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Reply from Ruby Lane

Thank you very much for shopping on Ruby Lane! We are sorry for any inconvenience. The order required a few extra steps being an international order, and we see that it was paid and the order already has a tracking number. For any questions about using the site, please contact customer support by choosing Email Ruby Lane at the bottom of every page.

Rated 5 out of 5 stars

Great item selection

Great item selection, website photos, and sellers in my overall experience. Reasonable return policy from sellers I bought from.

July 22, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experience with our very fine dealers and sellers, and the site policies!

Rated 1 out of 5 stars

Every single time I try to sign into…

Every single time I try to sign into Ruby Lane it comes up with my email needs to be verified. I cannot get into Ruby Lane. Absolutely the worst website I have ever seen.

August 19, 2026
Unprompted review
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Reply from Ruby Lane

Thank you for visiting Ruby Lane and we are sorry for any inconvenience logging in. We had asked for more information from you so we could see what is going on, but if you try to log in again, and there is still an issue, please choose Email Ruby Lane, found at the bottom of every screen, so we can assist you.

Rated 5 out of 5 stars

Bought another one of a kind work of…

Bought another one of a kind work of art here. Fast and affordable shipping and I keep finding the most interesting and different kinds of items here.

August 18, 2026
Unprompted review
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experience finding one of a kind treasures on Ruby Lane!

Rated 5 out of 5 stars

I have made many purchases from various…

I have made many purchases from various vendors on Ruby Lane over the past 10 years. It is an excellent venue for what I love-art, jewelry (including antique) & antique purchases. There is a definite trust in the vendors who are part of Ruby Lane and I am truly pleased with everything they offer. Fabulous!

January 24, 2026
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Reply from Ruby Lane

Thank you for all your business and patronage. We are grateful and thankful and also appreciate you sharing your positive experiences with the very fine sellers and vendors on Ruby Lane!

Rated 5 out of 5 stars

I like Ruby lane!

I like Ruby lane!! Great products and great stores! The people are always nice! We bought an old BB gun to hang on the wall! It arrived quickly and was packaged very well!! We were happy with the price also!! We had good communication with the store owner!!

July 24, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing all about your positive experience shopping on Ruby Lane!

Rated 5 out of 5 stars

Love this company

Love this company, not all has arrived, but the selection is second to none. Thankyou ❤️

July 23, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive shopping experience!

Rated 1 out of 5 stars

I have to change my password every time…

I have to change my password every time I try to log in

August 8, 2026
Ruby Lane logo

Reply from Ruby Lane

We are sorry about any inconvenience and issue with logging in! Please use Email Ruby Lane, found at the bottom of any page, so that a customer support member can troubleshoot this for you and provide suggestions and solutions!

Rated 5 out of 5 stars

Trusted platform with very specific…

Trusted platform with very specific requirements for dealers. Items are well described, photographed and guaranteed to be as represented.

August 3, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experiences shopping on Ruby Lane!

Rated 4 out of 5 stars

I love the selection of vintage…

I love the selection of vintage jewelry. Haven't received my first order yet so we will see how long the item takes to arrive and the in person quality. I received my order. The ring is beautiful and fits perfectly. Will order more in the future. Thank you.

August 4, 2026
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Reply from Ruby Lane

Thank you for shopping on Ruby Lane! Please see that the tracking on your purchase is visible on the order so you can monitor its delivery and arrival.

Rated 5 out of 5 stars

Eclectic selection of antiques and collectibles

This is one of my go-to's when I need something vintage and very special---doll handbags, doll hats, esoteric dollhouse items. I always find interesting things, and I buy the ones most affordable for me! Great additional source of goodies, distinct from the other major auction and fine craft websites. Have used it at least three times over the years. Recommend!

January 6, 2026
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Reply from Ruby Lane

Thank you for all your business and for sharing your positive experiences!

Rated 5 out of 5 stars

Excellent communication and authentic pieces

Excellent communication and genuine vintage jewelry. I love checking Ruby Lane for gifts!

April 28, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experience with our many fine jewelry dealers and shops!

Rated 5 out of 5 stars

I have shopped this site since opening

I have shopped this site since opening. It is a great place to shop. My go to place is the dolls. I have made many purchases through the years. It’s a warm friendly place to lose yourself in for a short while. You will always find something. And you will always be happy with your transaction. My favorite go to place for
a short break and fun.

July 26, 2026
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Reply from Ruby Lane

Thank you for your business and your patronage! We are grateful for your return business with our fine dealers and sellers, and appreciate you for sharing your positive experiences shopping on Ruby Lane.

Rated 5 out of 5 stars

Ribbon trim

Arrived in great condition, promptly, and was just as advertised. Thank you.

June 30, 2026
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Reply from Ruby Lane

Thank you for your business and for sharing your positive experience!

Rated 5 out of 5 stars

Cute Kewpie in a rare sunsuit, and brand new!!!

It took a while to get here, and the information about shipping also took a while to get to me, but all is well. The doll, very rare in many ways, is in new, perfect condition, and in the original box. The price was fair, and the seller communicated with me, and so did Ruby Lane. That site and also this seller are to be trusted. Thank you.

July 7, 2026
Ruby Lane logo

Reply from Ruby Lane

Thank you for shopping on Ruby Lane! We reviewed your order and see the shop had contacted you with a message that contained the tracking number, and the tracking shows that it has been delivered. Please view any order on Ruby Lane and then all communication and messages will be visible by choosing Order Correspondence.

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