ROLLER GmbH & Co. KG Reviews 

I bought a bed about 999 euro spring box.Both spring boxes were faulty , roller replaced. But after 4 months.
Spring box again faulty spedition came but they did not ring bell and returned back. Upper and lower tile cloth is also torn out i complained but roller said it is not our fault.
I want to give 0 rating but not possible.
I request now also roller to replace whole bed.

Bought a bed for €899.99. Within a few months, the spring mechanism on one side was already defective — the repair took around two months, which felt disappointing for furniture at this price point. Shortly after, another spring defect appeared, this time on the other side of the bed.

For a product not even 14 months old, two separate defects on the same construction is a clear sign of a quality issue.

Currently working through resolving the issue, and it's taking unreasonably long and ineffective, THEY DO NOT REPLY TO EMAILS!

Unfortunately, there is no option to give negative stars—otherwise I would choose that first.

I ordered a kitchen 6 months ago from Roller ULM, and to this day they still haven’t delivered the complete kitchen. Only half of the kitchen was delivered, and within a week some parts were already broken. Most of the materials they used are clearly below standard and very poor in quality.

I have already paid the full amount they asked for, and even though I write or call them, they do not respond. They only give excuses and keep saying it will be delivered “soon,” but nothing ever happens.

This company is absolutely not worth the money. I strongly recommend not paying a single penny to this company. Also, be careful—they sell you below-standard quality products.

The worst experience of my life! Terrible customer service. The sent me a broken bag and I made a claim, I sent it back with the returnlabel but they only refunded me partly because they deducted shippingcost for returning broken bag.

According to § 439 Abs. 2 BGB the retailer must cover the shipping costs for the return. I have pointed this out to them but they still refuse.

Do not buy anything from this company. It’ll end up costing you.

The person in charge for the kitchens is not friendly and pushing.
He is not polite in the conversation.
Therefore we will never think over having this bad experience again.

I hope I could rate 0 stars!

Received damaged bed, wrote emails, did calls to complain, all they offered was 25 Euro voucher for a 900 Euro bed, which we ofcourse refused to accept.

Never purchasing anything from ROLLER again or recommending anyone.

Absolutely disgusting, over month I'm waiting for my money after they told me that after 7 days the package will be returned to them. 1 month they are holding my money and I don't have a package. totally unprofessional. Never buy from those amateurs

I buy a bed for my son 140/200 and my friends come to fix the bed and we found left side panel there is no hole to join so he couldn't join the bed and I go to store for complain and till now I didn't get any response from there side

Absolute shocking after service !!!!
I have been awaiting a part for my roller team motorhome since may and no correspondence no update on order and it’s a sunlight that needs replacing so thanks rollerteam
If going into the winter without this part it’s not going to end well
I have also paid for the part and not yet received it through the dealership
I’m so dissatisfied as the motorhome is great but after sales and production is appallingly bad !!

I placed an order 9ABNWH on 29.07.2022. I got an email on 01.08.2022, informing that tghe order has been shipped. Till date I have not received the order. I have also written a couple of emails . So far I have not got any reply.

Hey Please pay ATTENTION to this. its been almost more a week i have been complaining about my damaged table but why are you guys completely ignoring my complain. My product is damaged so please issue me return slip so that i can return the product. please do that immediately.

Update to my last post, they did finally manage to get me the correct cooktop. But 7 months later I am still waiting for a cupboard!! Still more of the same wrong things being delivered multiple emails but no reply whatsover. Maybe the cupboard will show up sometime next year.....

We bought the Rotterdam Plus for our new apartment, product looked good and delivery was 3-7 work days. We wanted to move in after the bed arrived so ROLLER seemed to be fair choice. Then the unpleasant journey started.
Phase 1: On the website they offer you to put in a sencondary address, which we though was as a backup address, in case no one is there at the main address when the bed arrives. Call it stupid. Anyways, it turned out that they took this secondary address as shipping address. We paid with PayPal and were told address change was impossible in our first call. Then we called again to cancel it and reply was "Adressänderung ist ja nicht unmöglich, wenn man mit PayPal bezahlt, aber...". I suppose it means more communication work for them so they tell you their "system" doesn't allow the change if paid with PayPal. I'm working in Sales & Customer Service myself so I'm very aware of the tricks.
Phase 2: So we canceled the order in sencond call and ordered the same bed again with our one only address. 2 work days later nothing happened: no email confirmation of cancellation, no status update on their website (which is completely useless, no order tracking is possible), always "in Bearbeitung". So my husband called again, only to find out that the cancellation wasn't processed at all. At that point it seemed that their service team was confused and probably not very competent. As I placed the orders and knew the situation better than my husband (only he's German and speaks better German than me), I tried to explain the situation to her (in German) so that she sees the whole picture to process our orders correctly.
Phase 3: Then she interrupted me quote her words "Nein ich fühle mich nicht angenehm, wenn ich gleichzeitig mit zwei Leute rede." Ihre Ernst??? Oh so customers should make sure you feel good but not the other way around? I'm sorry for trying to make up for your incompetence and have had the rudeness coming! Germany is not famous for good service as Japan. I've been in Germany two years now but this is the worst service I've ever had in my life.
Phase 4: Since we need the bed urgently, I didn't have more time to order new. Then the bed arrived with NO REAL TOPPER. What they say "intergrierter Topper" was a lie, it only looked like it because of the cover. What you will receive are: Boxen&Matrazen*2, Füße, Kopfteil, Bezug. Also, don't follow instruction when you put the matresses into the cover, or you'll end up putting the 180*200 matress into the 200*180 cover. Even if you do it right, the matress is still ca. 6-8cm shorter than 200 in length. Clumsy people like me tend to hurt ourselves.
All in all, product okay-ish, service extremely bad, website status useless. This is my first and last purchase in ROLLER and will advise all my friends, family and people who are reading this against ROLLER.

I just lost 1 hour of my life trying to complete the ‘Reklamation Formular’. Just because of the error that says: Bitte benennen Sie das betroffene Teil und geben Sie die Teilenummer aus der Montageanleitung an.
There is no description what number should i write in there, especially if i got a wrong product. I tried everything but it just refuses to accept it.

MOVED FROM IRELAND TO GERMANY. THE CHILDRENS ROOM IS IN THE ROOF. NORMAL CUPBOARDS DO NOT FIT IN SO AFTER A LONG SEARCH WE FOUND THIS DACHSCHRÄGENREGAL DACHO ON ROLLER WEBSITE. WE ORDERED 3 OF THESE CUPBOARDS. THE ORDER TOOK 2 WEEKS TO ARRIVE. WHEN WE OPENED THE BOXES THERE WERE DEEP MARKS IN THE WOOD THE SCREWS THAT CAME WITH THIS CUPBOARDS TO ATTACH THE RAIL FOR HANGING CLOSE ON WAS TO SMALL, IT WENT STRAIGHT THROUGH THE HOLES. WHEN I PHONED TO COMPLAIN, I ONLY GOT LIP. WILL NEVER ORDER ANYTHING FROM THEM. I HAVE TAKEN PHOTO'S OF THIS, IF ANYONE WANT TO SEE IT. I DECIDED TO USE IT AS MY CHILDRENS CLOTHING HAS BEEN ON THE FLOOR FOR THE LAST 2 WEEKS. WHEN WE MOVE INTO OUR OWN HOME I WILL USE THIS CRAP AS FIREWOOD, DONT THINK IT WILL EVEN BE GOOD FOR THAT

Why so many bad reviews, Roller is perfect. I got my two piece furniture after only two and half months and 5 reklamations!!! That is so fast!! Roller in combination with DHL is unbelivable, DHL throws your package from the street to your doors, that is really inovative, package doesn´t get damaged at all!! I would certanly order again from Roller if I need something to come after two and half months!! Congratulations Roller
PS: I hope everyone sees sarcasm in this review.

Company will not respond to emails, and the customer service is terrible! Avoid at all costs.

Worst company ever. I bought a bed and it came incomplete. The mattress was dirty and damaged and the one foot was missing too. I called them and told them to bring me a new one and I have waited three months just in order to tell me that they didn't accept my complaint and they can't do anything about it!!!! Wouldn't recommend it to anyone.

They sold me a sofa with broken leg. Roller promised to change the part of sofa, but after about 1,5 month I took this part back to repair it. And roller could not repair it good accordingly to guaranty. They just put ted 3 screws with glue instead of change only one wood built-up board on a sofa. On this board(brick, bar) sits sofas leg. This sofa coasted me 1700 euro!!! Roller said that they paid to furniture repair company polsterservice 150 euro for 3 screws. I don't believe in this.
Where is Deutsch quality??? No quality more, cause of furniture are assembling in east Europe.
Never buy more from you.

P.S. Just after(last autumn) i have bought the sofa I came to pick up it from rollers storehouse and storeman "could not find" this last part in 30 minutes(he called many times to his boss). Finally I got it and only at home I found it was broken. Was it by accident or roller knew about it???