Verry friendly I ordered something with the delivery to home. Sadly not all articles were delivered on time to the storehouse, so delivery to my home would be 1 month later that i expected it.... See more
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I ordered alot from Mömax for our new home and am always impressed with the products and customer service. I received a lamp that had a large scratch on it. The customer service team answered my e... See more
Company replied
Hello, Pretty nice furniture models but online ordering is more like a click bait. Tried to order a sofa, after confirming the order I received an email that it will be delivered in 3+months. At le... See more
Company replied
Ordered 1 chair for dining room. Excellent service and well packed for delivery. Ordered the remaining 5 chairs. Horribly packed (legs of chair sticking out of box!) and 2 chairs damaged. Was willing... See more
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Company details
Information provided by various external sources
Möbel, Lampen & Wohnaccessoires online kaufen bei mömax - sieht doch gleich besser aus ✓ Große Auswahl, beste Preise ✓ Möbel online kaufen und wohl fühlen ✓ mömax
Contact info
Römerstrasse 39, 4600, Wels, Austria
- 050111 100 0
- shop@moemax.de
- moemax.de
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad momax
Its ass i ordered a bed 2 months ago. It arrived today and you cant build it because someone decided to write numbers on the guide paper but not on the wood parts. I can not know what part is next where anything goes plus the guide paper is printed like shit u cant see anything on it and it should be colorful. Im not saying every momax is like that but mine in my country is. We had so many problems in the past 2 months.
May 25, 2026
Unprompted review
Reply from mömax
Dear Customer,
thank you for taking the time to share your experience, and I am very sorry to hear about the difficulties you have had with your bed order and the assembly instructions. I understand how frustrating it is to wait for a product for two months and then not be able to assemble it properly because the parts are not clearly labeled and the guide is hard to read.
We would really like to take a closer look at your case and find a solution for you as quickly as possible.
Please send us your order number to
feedback@moemax.comso that the responsible department can contact you. Please format the subject line of your email as follows: "Trustpilot + Urban".
Thank you again for your feedback – it helps us to improve our service and processes.
Kind regards,
your mömax social media team
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Reply from mömax
Dear Sepehr,
thank you very much for your kind feedback. We’re happy to hear that everything was easy to use and that you are satisfied.
Kind regards,
Ihr mömax Social Media Team
Best of best
April 18, 2026
Unprompted review
Reply from mömax
Sehr geehrte/r Kundin/Kunde,
vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Sie so zufrieden sind. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Liebe Grüße,
Ihr mömax Social Media Team
Top-Tier Service
From the beginning, when making the order, to updates on the status of the items bought, to communication of delivery time and date and finally to delivery, their services are quite impressive.
April 9, 2026
Unprompted review
Reply from mömax
Dear Mrs/Ms Abonga,
thank you very much for your wonderful feedback! We’re delighted to hear that everything—from placing your order, receiving updates, and coordinating the delivery time to the final delivery—worked smoothly and left such a positive impression. We truly appreciate your kind words and will gladly pass them on to the responsible team.
Kind regards,
Your mömax Social Media Team
TERRIBLE SERVICE!
Bought a sofa from momax Cluj Romania. The staff just threw it literally on my head at their warehouse. So called collection. 2 weeks later my back is still in terrible pain. They lied it would be handed to us disassembled and that the process of collecting it was safe.
I WON’T STOP FROM ADDING REVIEWS UNTIL A RESOLUTION IS OFFERED + THE RECORDING FROM THE WAREHOUSE TO FORWARD IT TO ANPC WHOM I ALREADY CONTACTED.
Just appalling service and staff
UPDATE 27.3
Well, you better do that. It’s been almost 3 weeks now since you said they’ll reach out to me. 0 contact was made by them since!!
UPDATE
I’m giving you my order number for the 2nd time. Please do something about this time
Momax has removed my previous reviews, but don’t worry. I have time to add new ones until this gets sorted.
UPDATE 31.03
Obviously no further contact was made by Momax. This is an absolute joke. Their customer service is non existent. AVOID!!!
UPDATE 2.4
0 contact from momax
UPDATE 6.4
Still no contact from momax 😂 an absolute joke, really…
UPDATE 7.4
Momax are cowboys 🤠 not only that 0 contact was made to this day, one month later, now they’re trying to take my review down again. I’ve sent the receipt to Trustpilot. To the public, they were advising that they watched the recording when the sofa was handed to us by the staff and now they report the review to Trustpilot accusing it’s not based on a genuine experience. Are you serios right now?? 😂
UPDATE 9.4
Of course there is still no contact from the cowboys at momax. After attempting again to take my review down, they went back to ghosting me. BEWARE!!! ONCE YOU MADE THE PAYMENT, THEY DON’T KNOW YOU ANY MORE.
Only if you have a negative review that they are trying to take down… they’ll contact Trustpilot pretending that your experience is not genuine, while they know that is not accurate. APPALLING NON EXISTENT CUSTOMER SERVICE!
UPDATE 16.4
Guess what?? STILL 0 contact from Momax. They might think I’ll get tired of this. Bad luck, I won’t. Maybe they’ll be more responsive to the legat authorities. A claim with ANPC has already been submitted.
March 12, 2026
Reply from mömax
Dear Mr Petcu,
we understand that you have now contacted us with this issue for the fourth time, and we can absolutely see how frustrating this is—especially since you’re still waiting for a clear response.
We will gladly forward your complaint again to the responsible store. Please note, however, that we can only provide limited support via Trustpilot, as this channel is handled by our team for Germany and Austria, and we’re not able to take further direct steps here for Romania.
Kind regards,
your mömax social media team
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Insane delivery time
Hello,
Pretty nice furniture models but online ordering is more like a click bait. Tried to order a sofa, after confirming the order I received an email that it will be delivered in 3+months. At least if they would have displayed that on the site. Really? Nowadays such a large delivering time?!
March 2, 2026
Unprompted review
Reply from mömax
Dear Mr Boros,
thank you for taking the time to share your feedback. We’re sorry to hear that the delivery time for your sofa came as an unpleasant surprise.
To be transparent: we do display the expected delivery time in our online shop directly on the product page. The delivery estimate is calculated based on the ZIP/postal code (PLZ) entered, because availability and logistics can differ by region.
That said, we absolutely understand your point—waiting 3 months is frustrating, and we apologize if this was not clear enough during your ordering process. If you’d like, please send us your order number via feedback@moemax.com and we’ll gladly check:
- whether an earlier delivery is possible,
- if there are alternative variants/colors with a shorter delivery time,
- or what options you have if you prefer to change or cancel the order.
Kind regards,
your mömax social media team
I do not recommend it to anyone
I do not recommend it to anyone. In Zagreb Croatia, 7 months of delay, cannot answer an email with two coherent sentences, I paid for deeper elements and installation, received elements that do not fit in my kitchen and were delivered incompletely and left it unassembled and they say they have a problem ordering the appropriate parts from Germany, made the wrong measurements, made me change the electricity completely and cut the wall without the correct measurements, and after I did that they changed the installation plan so that they could deliver the wrong goods to me. In the end, the lawyer took over and now a lawsuit is going to be filed against both worker and Momax.
January 8, 2026
Unprompted review
Reply from mömax
Dear Ms Tea,
thank you for taking the time to share your experience. We are truly sorry to read about the situation you describe and understand how frustrating and disappointing this must have been for you.
At the same time, we kindly ask you to remove the full name of the employee mentioned in your review for data protection and privacy reasons. Publicly sharing personal data is not permitted, and we would appreciate your understanding in this matter.
Regarding your concerns, the delays, measurement issues, incomplete delivery, and the changes to the installation plan you describe do not reflect the standards we aim to provide. We take such feedback very seriously. As this case already appears to involve legal representatives, we are unfortunately limited in what we can discuss publicly here. However, we assure you that the matter is being handled through the appropriate internal and legal channels.
You are welcome to contact us at feedback@moemax.com - so that we can forward the case directly to the responsible department in Croatia. Please include your order number and use the following subject line:
“Trustpilot + Order Number”.
We regret that your experience has led to such an escalation and sincerely hope that a fair and transparent resolution can be reached.
Kind regards,
Your mömax social media team
No delivery, no solution, no help
I paid for a product that has still not been delivered after 11 days. Hermes confirmed it was sent to the wrong address. I informed Mömax, including via social media and email, but they have taken no action and shift all responsibility onto the customer. Communication and support are completely lacking – very disappointing service!
December 1, 2025
Unprompted review
Reply from mömax
Dear Mr Uysal,
thank you for taking the time to share your feedback, and we are truly sorry for the inconvenience you’ve experienced.
Your order should have arrived without complications, and we understand how frustrating it is when a delivery issue occurs and you don’t feel properly supported.
Please be assured that we take your concerns seriously. Even if the parcel service delivered to the wrong address, it is our responsibility to assist you and ensure a proper resolution. We regret that this has not happened so far.
To help you as quickly as possible, we would kindly ask you to contact us once more with your order number at feedback@moemax.com . Please format the subject line of your email as follows: “Trustpilot + Mehmet Uysal”.
Kind regards,
Your mömax Social Media Team
Exelent modern furniture store
December 6, 2025
Unprompted review
Reply from mömax
Dear Mr Sulc,
thank you very much for your positive review!
We’re delighted to hear that you enjoyed our selection and found our store to be an excellent place for modern furniture. Your feedback means a lot to us.
If you ever need assistance or have any questions, we’re always happy to help. We also look forward to welcoming you back to our store soon!
Best regards,
Your mömax Social Media Team
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Spare parts
2 years after my purchase they sent me a part that was broken. Very quickly and efficiently.
November 20, 2025
Unprompted review
Reply from mömax
Dear Mr Michal Ortar,
thank you very much for your feedback!
We’re glad to hear that we were able to send you the replacement part quickly and efficiently, even after two years. If you ever need anything else or have further questions, please feel free to contact us anytime. We’re always happy to help!
Kind regards,
your mömax social media team
Rigged online bying!
I have been waiting for two months for the bed I ordered online, which the lady in the store told me they had "in stock". I called the customer service, of course they pretended to be silly for that statement, now after two months of waiting and the deadline for delivery being missed, they say that the order is late and that it is not known when it will be delivered, I will only say one thing, now I have ordered and never again! A shame, i wat for my order since 17.09.25-18.11.25
EDIT: after 3 months and bad review i got my bed, but after assembly legs from plywood cracked second after we nailed plastic cushion for the leg, now i have a crack on both legs and can't continue assembling the rest because of it, quality is awful, white plates from bed are poorly painted, during assembly edge cracked easily, i can't express how angry i am, i gave my money and time for this poor product, i should have bought at formaideale, between poor and poorer this is poorest quality. Too bad i can't place pictures in here. Fyi the bed is called Saturn 180 white and artisan oak material.
September 17, 2025
Unprompted review
Reply from mömax
Dear Aleksandra,
thank you for taking the time to share your experience with us. We would like to sincerely apologize for the delay of your bed order since 17.09.25 and for the inconsistent information you received. This is certainly not the level of service or transparency we aim to provide.
We fully understand your frustration — waiting for two months and then having the delivery deadline missed is extremely disappointing. We also regret the misunderstanding regarding the product being “in stock.”
We would like to resolve this matter for you as quickly as possible. Please contact us directly with your order number via email at feedback@moemax.com, so we can check the current status of your order and discuss the next steps with you.
Thank you again for your honest feedback. We hope we will have the opportunity to regain your trust.
Kind regards,
Your mömax social media team
Kitchen started falling apart less than…
Kitchen started falling apart less than a year from purchase. Induction board went first about two or three months from purchase. They placed the blame on us or to say exactly on too much moisture and not taking care of elements properly. Now we have to contact authorities. Please be very very careful with this shop.
September 1, 2025
Unprompted review
Reply from mömax
Dear customer,
we are truly sorry to hear about your experience and the issues you have encountered with your kitchen. Please accept our sincere apologies for the inconvenience caused. We always strive to deliver high-quality products and reliable customer service, and it’s disappointing to learn that we did not meet your expectations in this case.
We would like to take another look at your situation and work towards a fair solution. Please feel free to contact us at feedback@moemax.com and we will gladly review your order. Please include your order number and format the subject line as follows: "Trustpilot + Work Account".
Kind regards,
Your mömax Social Media Team
Super unprofessional customer service
I have ordered table from Mömax on the 20.10.2025. I received it on the 28th damaged and asked for replacement. I am still without a table. Super unprofessional, careless company.
Today is the 3rd of November and they said that I will get the table by the end of this week. Wow….
October 19, 2025
Unprompted review
Reply from mömax
Dear Customer,
thank you for taking the time to share your feedback. We are truly sorry to hear that your table arrived damaged and that you have experienced delays with the replacement. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Please be assured that we are doing everything we can to ensure your replacement table reaches you as soon as possible. Our customer service team will gladly check the current status of your order if you contact us directly at feedback@moemax.com with your order number in subject line of the mail.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
Your mömax social media team
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Easy Return Process....prompt, courteous, helpful
I ordered alot from Mömax for our new home and am always impressed with the products and customer service. I received a lamp that had a large scratch on it. The customer service team answered my email promptly and gave me a few options (exchange for a new lamp, keep the scratched and receive a small rebate, etc.).
No one is as good as Amazon at making returns easy, but Mömax is a close 2nd place. Nice job and thank you.
October 10, 2025
Unprompted review
Reply from mömax
Dear customer,
we’re delighted to hear that you’ve been consistently impressed with both our products and customer service – that truly means a lot to us. We’re sorry to hear about the scratch on your lamp, but we’re very glad our team was able to assist you quickly and offer a solution that worked for you.
Your comparison to Amazon, especially in terms of returns, is high praise – and we're honored to be considered a close second! We’re constantly working to improve and make things as smooth and convenient as possible for our customers.
Thank you again for your trust and support. We wish you all the best in your new home and hope you continue to enjoy your Mömax items.
Kind regards,
your mömax social media team
Customer Service Breakdown: Delays, Poor Communication, and Recommendations for Improvement
As a customer I experienced significant delays and poor communication when seeking assistance for an exchange and a replacement part following an installation. Despite multiple attempts to resolve the issue, the assigned staff member repeatedly asked me to call back due to being busy, and it took nearly a month to receive clear instructions on where to go and what documents to provide. I felt disregarded, as my calls were not prioritized and my dissatisfaction was met with indifference and no apology.
To improve customer service, it is essential for companies to respond promptly, provide clear and complete information from the outset, and treat customer concerns with empathy and accountability. Staff should be empowered to resolve issues during the first contact whenever possible, and always acknowledge and apologize for any inconvenience caused. Proactive, respectful communication and timely follow-up can greatly enhance the customer experience and prevent similar frustrations in the future.
September 29, 2025
Unprompted review
Reply from mömax
Dear Customer,
thank you for sharing your experience with us. We sincerely apologize for the delays and poor communication you encountered while seeking assistance for your exchange and replacement part. It is clear that we did not meet the standard of service you rightfully expect and described below, and for that, we are truly sorry.
We understand how frustrating it must have been to face repeated requests to call back and to wait nearly a month for clear instructions. Your concerns should have been addressed promptly and with empathy, and it is unacceptable that you felt disregarded.
Your feedback is invaluable in helping us enhance our customer service, and we appreciate you bringing these issues to our attention.
If you have any further concerns or need additional assistance, please do not hesitate to contact us at feedback@moemax.com and we'll be happy to review your order. Please include your order number and format the subject line as follows: "Trustpilot + Yesualda."
Best regards,
Your mömax Social Media Team
Stay away from Mömax if you want to save your nerves
I have order a kitchen by St Gallen Filial on 31.12.2024 with 12 Weeks waiting time, after chasing them 10+ times without answers, received it finally in July-2025. After assembling, I had complains which are still unsolved. Service is awful, they are not taking any responsibility and just waste your time, money and nerves.
September 9, 2025
Unprompted review
Reply from mömax
Dear Customer,
We regret that your kitchen order with us did not go as expected or planned. Despite any existing problems or defects, we will always try to find a solution that ultimately satisfies you as a customer. Therefore, if you still need support, please feel free to contact us at feedback@moemax.com, stating your order number. Please format the subject line as follows: "Trustpilot + Olga B."
Best regards,
Your mömax Social Media Team
Auftragsnummer-H305J6 item no. 2.....NEED REPLACEMENT
Dear Momax Team and Manager/Chef,
I have purchased this Sofa on 05.12.2022 and its just 2.5 years old and already the cushion got damaged and became thin and the wood underneath the seat is creating problem and its hitting us when sitting. I am attaching the picture of the sofa with highlighting the place where its damaged.
We didnt expect Momax sells so CHEAP QUALITY that within 2.5 years the cushion gets damaged and no more useful.
This SCHLAFFSOFA is meant for both Sleeping and Sitting. but we dont use for sleeping, as mostly Sofas are used for sitting.
So please i request you to do either of the following;
Option 1: Change the sofa, by replacing a new cushion
Option 2: Exchange another sofa of better quality, the extra money i will pay
Option 3: provide me a separate cushion with same cloth but with good quality cushion, detachable so that i can use it for another 1 or 2 years.
So please take this seriously and provide your support
Just saying 2 years warranty is complete and your products are NOT USEFUL AFTER 2 YEARS WARRANTY shows crazy...
so please support by considering one of the Options.
July 17, 2025
Unprompted review
Reply from mömax
Sehr geehrter Kunde,
Ihr Feedback inklusive Ihrer Auftragsnummer haben wir an die zuständige Stelle zur Weiterbearbeitung übergeben. Bei Bedarf wird sich die zuständige Stelle mit Ihnen in Verbindung setzten.
Liebe Grüße, Ihr mömax Social Media Team
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Do not order from this website
I ordered 4 wardrobes. The delivery date was 7 weeks. After waiting 10 weeks I kept calling to find out what happened to my order but no one seemed to know. I called 5 times and sent 2 emails before they sent me an email saying briefly: your order was damaged and we will refund you. After 3 months!!! Not a single word about being sorry or maybe a voucher for using my money for 3 months! Absolutely horrible customer service
June 27, 2025
Unprompted review
Reply from mömax
Dear Customer,
We are sorry that you experienced this inconvenience from our customer service and that you had to wait so long for a response. If you need assistance, please contact us at feedback@moemax.com, including your order number. We would be happy to review your case. Please use the following subject line: "Trustpilot + Lore Papp-Dinea."
Best regards,
Your mömax Social Media Team
Extremely disappointing experience
Extremely disappointing experience with Mömax.
I ordered garden furniture with a promised delivery within 2–4 weeks. I ended up waiting over 2 months without any clear update. I was repeatedly misled by staff, told to "wait one more week" again and again, and never received a proper explanation.
After canceling the order, the refund was also delayed with vague promises that were never fulfilled. On top of that, an employee made a copy of my full bank card without asking for permission, which is completely unprofessional and unacceptable.
Be very careful when ordering anything from Mömax – my experience shows a serious lack of professionalism and transparency.
June 16, 2025
Unprompted review
Reply from mömax
Dear Customer,
We are sorry that you experienced this inconvenience due to our standard procedures. The card sometimes needs to be scanned for organizational purposes and is a standard procedure. We naturally treat your data confidentially, so you needn't worry. We apologize again for the delivery delay, which is unfortunately often due to our suppliers. We are therefore dependent on our suppliers and regret that the delivery delay continues to affect you. If you need support, please contact us at feedback@moemax.com, stating your order number. Please format the subject line as follows: "Trustpilot + PECHEVSKI."
Best regards,
Your mömax Social Media Team
If i can use 0 stars i would
If i can use 0 stars i would. We ordered a set chairs with table, at first they told us it would be delivered in 2-3 weeks, we call after 3 weeks and they said to us that we have to wait another month, we waited another month and now we called again to see why it hasn’t come yet, they said to us to wait another week. Obviously we will not tolerate this kind of behaviour. This was a bad mistake trusting them.
March 2, 2025
Unprompted review
Reply from mömax
Sehr geehrter Kunde,
wir bedauern sehr, dass es bei Ihrer Bestellung zu den Unannehmlichkeiten gekommen ist! Gerne können Sie uns Ihre Auftragsnummer unter feedback@moemax.com zukommen lassen. Bitte gestalten Sie Ihren Betreff wie folgt: Trustpilot + Jovana Grceva.
Vielen Dank!
Liebe Grüße, Ihr mömax Social Media Team
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