rentomojo.com Reviews 

Incompetent employees from the very top to bottom. Zero remorse and 1000% audacity for the ill treatment of their customers. Customer Care is just crippled with inaction, escalation team does not understand the meaning of escalation or priority and senior management will straight up peddle lies if they aren't left with any escape. Horrible horrible group of muggers. Rentomojo is just another name for a SCAM. Just because their marketing has made them a ubiquitous name doesn't mean they are actually of any good. Steer away from them or they'll throw you under the bus when the time of compensation or returning deposit comes. They are able to display agressive pricing because they never compensate and their ground staff is underpaid and short, for which you have to pay the cost mentally and financially as well.

1-Star Review – Extremely Disappointing Experience with RentoMojo
I would strongly advise people to think twice before trusting RentoMojo with their household belongings. My experience has been extremely disappointing, especially because even after paying for moving services and insurance, I was left without my belongings and without any meaningful resolution.
I booked RentoMojo’s packers and movers for 19 June 2026, and my belongings were picked up from my Hyderabad apartment. However, the parcel was delivered only on 2 July 2026, after reportedly remaining in their warehouse for around 9–10 days. I had booked the shipment with insurance and had also paid an additional ₹2,500 for labour, expecting a professional and reliable service. Instead, several valuable items were missing when the shipment arrived.
The missing items included things such as a drilling machine (hammer was received but the drill itself was missing), air purifier (charger received but purifier missing), mixer, iron, jars of a mixer grinder, and many other household items. In total, more than 20 items were missing which is of cost more than Rs.25000.
I immediately raised the issue and requested either that the missing belongings be located or that I be allowed to claim the insurance for the loss. However, instead of taking immediate responsibility, RentoMojo kept the matter pending.
What makes this even more frustrating is that Aamir Shaikh from RentoMojo’s Mumbai Logistics team was directly involved in handling the issue. I was repeatedly asked to wait while the matter was supposedly being checked. According to the email trail, I was in continuous contact with him from 2 July onwards, and he was aware of the missing items. I was even told that the shipment had not left the facility until 28 June, which raises serious questions about RentoMojo’s claim that the goods were continuously in transit.
I provided screenshots and supporting information and repeatedly followed up. Yet instead of resolving the issue, Aamir kept the matter on hold and delayed the process.
Then came the biggest problem: the insurance claim.
RentoMojo eventually rejected my insurance claim stating that the loss was reported more than 24 hours after delivery. Their response says that the issue was raised 3–4 days after delivery and therefore they could not process the insurance claim.
But this completely ignores the circumstances. The shipment itself had issues, and I was trying to get the matter investigated. Aamir did not allow us to properly proceed with the insurance claim on the same day, and the matter was repeatedly kept pending while we were being asked to wait for updates. After weeks of delays, RentoMojo then relied on the 24-hour clause to refuse the claim.
This is incredibly unfair.
I sent multiple follow-up emails on 17 July, 18 July, 21 July and 22 July, asking for updates, but there was still no proper resolution. By 30 July, I had been waiting for more than a week without any meaningful update and had even contacted customer care, where I was promised a callback from the logistics team that never happened.
Finally, on 31 July, Aamir Shaikh responded saying that because the issue was reported outside the 24-hour window, RentoMojo could neither provide compensation nor process the insurance claim.This is extremely disappointing customer service.
You take money for moving and insurance, lose/misplace valuable belongings, delay the investigation, keep the customer waiting for weeks, and then use the reporting window to deny the insurance claim.
The entire experience raises serious questions about RentoMojo’s logistics process, accountability and customer support.
My advice to anyone using RentoMojo: document and photograph every single item before handing over your belongings, record the condition and contents of every box, and do not assume that paying for insurance guarantees that your loss will actually be covered.
I expected RentoMojo to take responsibility and resolve a genuine logistics failure. Instead, I spent weeks chasing updates, dealing with repeated delays, and ultimately received a refusal for the insurance claim.
Extremely poor experience. Poor communication. Poor accountability. And most importantly, no satisfactory resolution for the loss of our belongings.
1/5 – Would not recommend RentoMojo for moving valuable household belongings.

Horrible service and zero customer service above all the agents don't even understand English... disgusted with the service. My delivery was rescheduled without my consent and no one can take the ownership to sort for mistake done by the agent as he failed to understand the difference between delivery and installation. I am suffering now for his mistake and next week is rakhi week.

Their service has been extremely disappointing. It’s been 10 days since I placed my order through the Limitless Plan, and I still haven’t received the products. The delivery has been rescheduled 3–4 times without any proper communication or updates.

I would strongly recommend choosing Furlenco instead. They may be slightly more expensive, but the service and reliability are far better.

Quite a lot of issues with rentomojo:
1. Website is misleading about delivery date. Before payment it consistently showed 1-3 days delivery. Only after payment, the website said about 1-3 days for KYC and then 3-4 days for delivery.
2. There is no direct contact number at all. No way to reach any of the teams.
3. Their chatbot is sham. after a couple of queries it will simply get stuck and not proceed forward.
4. The only way to connect with them is their customer support email. But even their, the representative simply wasted time by not trying to connect with me. We had email back and forth and i specifically gave him times he can call me, but that never happened.
5. Their delivery team was very unprofessional. They mishandled the equipment (dropping one while unloading from truck). And (for future customers) it will be a good idea to make sure there is a male presence during the delivery and setup.
6. After delivery their team pestered me repeatedly asking me what issues i faced. I repeated all these points to about 4 different representatives - each one saying there are no notes written about previous calls.

I've rented from RentoMojo for a while now and never had a reason to complain. Delivery was fine, the furniture was fine, renewals were fine. So I'm not writing this as someone looking for a fight.

I ordered a replacement for a bed I already had on rent. It arrived on the date the app showed. Good so far. Then nothing. No installation team, no call, no message. The bed has been lying in my parents' room in pieces for days while they sleep on the floor next to it.

I don't know how else to put it. There is a bed in the room. They are on the floor.

When I tried to get it sorted, there wasn't even an option to raise an installation request. I was told to file it as a repair. A repair, on a bed that has never been put together. I followed up more times than I should have had to, and every time I got the same reassurance and nothing after it.

Then someone closed the ticket. No technician came to my house. Nobody called. It just went from open to closed, and I only found out because I checked.

That's the part I can't get past. The delay itself I'd have been patient about, things get held up. But marking a job done when nobody did it means the problem never shows up on whatever dashboard your team is looking at, and nothing gets fixed.

I've recommended RentoMojo to friends before. I won't be doing that again until someone there decides that finishing the delivery is part of the delivery.

Absolutely unprofessional and negligent service — avoid RentoMojo at all costs.

I raised a closure/return request on 28th July for my rental items. Today is 8th August — 11+ days later — and it's still not resolved, despite my repeated follow-ups.

Here's what happened:

The pickup team never showed up at my property on the scheduled date.
Instead, they called me at 8 PM in the evening asking to collect the items — completely disregarding the fact that my residential community does not permit any move-in/move-out after 6 PM, something I had explicitly informed RentoMojo's executives multiple times over calls in advance, specifically to avoid this exact situation.
I then rescheduled the pickup on 4th August, well in advance, clearly requesting collection by 12 PM on 8th August.
Once again — no show, no call, no update. Nothing.
When I called customer service today, they responded with complete carelessness, refusing to commit to any concrete timeline for pickup.

This isn't a one-off mistake — it's a repeated pattern of negligence, poor coordination, and zero accountability. RentoMojo takes rental payments and commitments seriously when signing you up, but shows complete disregard for customers once you want to close out a rental. I've now spent over a week chasing a basic pickup that should take a single visit.

CEO Geetansh Bamania / RentoMojo leadership — this is the ground reality of your operations team. If a simple item pickup, scheduled twice with advance notice, cannot be executed after 11 days, it reflects a serious failure in operational discipline and customer service training.

Would not recommend RentoMojo to anyone, especially for the closure/return process, which has been an absolute nightmare.

Pathetic service, delivery and installation takes more than 15 days. Installation is also not provided for some of the items, customer care is useless, they say they will escalate and support but nothing ever happens. Highly disappointed!

Don't move with rentomojo..... worse management....no response.....
They don't have proper system to run....

Looking for rent products.....go with another platforms...

1 st june raised a ticket...but till today not resolved....

They are calling & asking same question again & again......but no use

Delivery experience is bad. One full order (confirmation of item available and placed) is delivering bits and pieces that to more promised delivery period.Still not completed order.

Here’s a concise but impactful review:

⭐☆☆☆☆ (1/5)

Extremely disappointing experience. The delivery team broke the almirah glass during the first delivery, and the replacement was delayed by 10 days. Even after the replacement was delivered, the shelves and hardware were missing, making the almirah unusable. Poor quality checks, poor service, and unnecessary inconvenience. I expected much better from Rentomojo.

Terrible Terrible Terrible Service when it comes to pick up.
The RentOnMojo management team, gives the last slot after all the deliveries of the day to pick up. The drivers and the helpers are so tired by then that they just don't come for the pickup. Very sad how they treat their workers and current customers.
Their call center is never reachable. There is no mention on it on the APP. There is a AI bot which can only raise tickets and is not empowered to do anything else.
No one ever comes on a call even after a ticket is raised.
No one comes on a call even after there is a service default.
Customer is left at their mercy. Then the pickup date shifts as per their convenience and customers permission is not taken.
Overall a very bad experience.
Their sales person also lies. I was never informed that they charge penalties when the customer wants to end the subscription. THIS IS FRAUD.
NEVER EVER RECOMMENDING ANYONE. WILL PUT THIS ON GOOGLE, TRUST PILOT AND ALL OTHER REVIEWS AS WELL.

Very good company which provides daily need furniture and appliances for rent on monthly basis. I completed the order and got the order delivered with the help of their customer support team they were very helpful.

Rentomojo is a very good platform for renting products for your daily use. They provide furniture and appliances for rent.

Rentomojo provides furniture and appliances on rent. Thanks to their customer support team I got the order delivered before time.

Best customer experience team with very helpful support staff.

Very good service they have and their customer support team has helped me very much to get my order delivered without any hassle.

False delivery promise in marketing.

I ordered a matching set, they said there would be a delay for half of my order, one week later they say it is out of stock, but they refused to allow me to return the first half of the order. Would not have ordered at all if they'd been honest upfront. I have a mis-match set, not what I wanted at all.

Wonderful experience got full support from the customer care team. They helped in getting the order delivered without any hassle.

If I had an option to rate as 0.01 I would have done that. I have not dealt with a vendor worse than this. I booked a rental bed queen size through their web site based on the availability shown. They took the money in a jiffy and did KYC. Then after a day called to tell me that the product is not available and they said web site don’t usually have the correct info 😀 which is funny because it is their company web site through which they want you to book. Then they gave me three options as alternate. Note that they have my money and then they gave me option where two of them were metal based bed which I didn’t want in the first place then only other one they offered was called aurora low queen bed.
They said they will deliver the next day and made me wait all day. In the evening finally they called and said their delivery vehicle broke down and wanted me to be available next day which is a Sunday. Disrespect and no value for customer time as they gave a ridiculous excuse. When delivered that bed was like 5 inches in height and 6 feet long which is not a standard queen size. Look up a standard queen anywhere and you will see that it is not 6 feet long.
What they delivered does not fit my mattress and the delivery guys refused to take the bed back and now customer service is telling us that is their queen bed size. My mother is 78 years old and it is very difficult for her to get onto this bed since the height is like 5 inches almost like on the floor.
I will never want to rent anything from this place and I would caution anyone in their right senses who value their money against renting from this place who does business unethically.