Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more
Company replied
Ian Wells was extremely helpful, friendly and professional. He dealt with the changes to my car insurance quickly and efficiently, explained everything clearly and made the whole process very straight... See more
Company replied
Wow what an amazing experience with CHERYL AUSTIN she was so kind and very helpful. She explained everything with me so clearly and helped me with the payment. Highly recommend right choice for insu... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Company
Written by the company
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Contact info
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, United Kingdom
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4.7
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Simple and straight-forward
Simple and straight-forward once I had accepted the massive increase on last year.
September 5, 2026
Unprompted review
Louise McGregor
Louise McGregor was very helpful and it didn’t take very long. Thank you, Louise.
September 5, 2026
Unprompted review
Simple and easy to use platform
Simple and easy to use platform, got a quote and paid immediately all within 2 mins
September 5, 2026
Unprompted review
Easy and cheap
September 5, 2026
Unprompted review
Advertisement
Nice easy conversation with Alex.
Nice easy conversation with Alex.
September 3, 2026
Unprompted review
Giving a easy way to get through the app
September 2, 2026
Unprompted review
Reply from RCIB
Thank you for insuring with us and thank you for the feedback.
Great service from Georgia
Great service from Georgia! She worked hard to find me the best deal for my car insurance renewal and helped me save money. Very helpful and friendly...highly appreciated!
September 2, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Georgia. We will pass on the feedback
Advertisement
Helpful and personable support resolved…
Cheryl provided Helpful and personable support and resolved my issue promptly and professionally. Thanks
September 2, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Reply from RCIB
Thank you for insuring with us and thank you for the feedback.
You never really fully now how an…
You never really fully know how an insurance company will perform until you actually need them !! AVOID THIS COMPANY !!
September 1, 2026
Unprompted review
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Easy to take out policy
Nylah was prompt to answer the phone, explained the quote. No faffing around quick and easy.
September 1, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Nayla. We will pass on the feedback
Advertisement
Easy competitive price no messing…
Easy competitive price no messing about!
Been with them the last year had bad luck with cars so changed quite a lot no problems
September 1, 2026
Unprompted review
Reply from RCIB
Thank you for insuring with us and thank you for the feedback.
Very Helpful.
The customer service was very helpful and knowledgeable about the quote I received. Im very happy with the quote.
September 1, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
5 star service
Spoke to Cheryl Austin today just to clarify a point on my motor policy. She was very polite and informative. She clarified what I needed to know also asking if I required anything else. A 5 star lady.
August 31, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Very helpful chat with Deborah Fabian…
Very helpful chat with Deborah Fabian at RCIB, fully answered all my questions and amended my car insurance quote clearly and easily.
August 17, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Deborah. We will pass on the feedback
Advertisement
Reply from RCIB
Thank you for insuring with us and thank you for the feedback.
Hello id like to Thank Cheryl for…
Hello id like to Thank Cheryl for noticing a mistake others failed to notice.
She was very helpful an obviously an asset to the company as i was leaving if not for her ...
August 28, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Very helpful and friendly lady
Very helpful and friendly lady, got me details changed quickly end efficiently thankyou
August 29, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.