Plantje.nl Reviews 

Plants arrived very late and damaged... 3 out of 12 are basically almost dead.

hey, we absolutely loved the plants. All of them were so lovely and healthy. thank you and loved the packaging as well.

Plants are good, there are some problems with GLS (the courier). I was promised I would have the plants 1-2 days and part of the order came in a reasonable time. The customer service is not very fast to help, but they do help eventually. They shipped new plants after I did not receive my first order, and I now have the all plants. They're quite nice. If you are not in a hurry I do recommend them, I would buy from them again.

The plants are beautiful and arrived in great condition. However, the delivery process was quite unpredictable, making it difficult to know when they'd arrive.

Very good delivery, the plant is nice, same as in the picture

Here some details on my experience with this shop.

My mum lives in Haarlem and I ordered a plant box on 3 May, to be delivered on her birthday, 6 May. I could choose slots from 5 May, so there did not seem to be a problem.

On her birthday, mum did not receive her present. The courier (DPD) had a tracking option, so I went online only to discover that the package "was being prepared for delivery". No other information given.

I wrote to plantje.nl to ask for clarification and express my disappointment, but received no response.

Three days passed and on Saturday (9 May) I received an early morning email from the courier to say that the package would be delivered that afternoon. Only 45 minutes later I received a second email, from the driver it appeared, to say that nobody was home and the package was back at the depot. I had to request a re-delivery, and it would cost £2.99. I wrote to plantje.nl to say that this was very odd and unacceptable and replied to the driver to ask why he came four hours early. No reply from either of course. Nonetheless, I had already spent about £40 so called my mum, asked when she would be home, and requested re-delivery for Monday after paying the charge.

Then, to my astonishment, I received a 'delivery' email in the early afternoon on Saturday, in the slot that was announced that morning.

The plants were dried out, but mum gave them water, hoping for the best.

No replies from courier or plantje.nl.

I will not order from this company again and stick with a local florist.

Update: I am now certain the non-delivery message is a known scam. I fell for it because it coincided with the delivery. This is too much of a coincidence and may suggest that the scam is an inside job.

Overall, it's good. There are minor issues considering delivery. Plants were packed too dense, so a couple of big leaves where damaged. Water droppers were also packed too dense. So, 2 out of 4 got deformed.

Plants were shipped out fast and are in good condition. The only confusing part was the lack of communication about the fact that two of the plants would be shipped separately and later.

Healthy and pretty plants! They survived even stucked in the depot in winter!
Definately recommend

Very cute succulents. Unfortunately, I lost 4 out of 20 due to the courier delivering the box upside down. I would suggest using a rigid packaging to better protect the plants instead of soft paper. Overall, still great experience and delivered on time.

The plants and pots are beautiful. However, the packaging was sloppy. One of the plant has a few broken stems after they were casually stacked on top of each other in the box.

Quality of the plants was poor. Delivery service did not handle the product with care causing roots to break upon delivery. Certain items are missing and I am still waiting for delivery.

I ordered a housewarming gift for a friend with a personalised card, but the delivery was completely wrong. The plants sent were not what I ordered, and to make it worse, the box included another customer’s invoice and address - a serious error in handling and privacy.

I contacted customer service immediately with photos and full details, but have received no reply. The lack of response and accountability is unacceptable, especially for an order that was meant to be a special gift.

Extremely disappointed with the experience and service.

A disaster. Shipping 3 weeks late. After chasing they proposed to re-ship but half of my order was not available anymore. Bad customer service, impolite and unprofessional. Stay away

Great customer experience, would repeat!

Ordered a Gift Voucher, thankfully the recipient showed me what she received as the Gift Voucher Card wasn't completed i.e. the recipient name, value and code were blank - I had to email Plantje for the necessary details and write them on the Gift Card myself.

I ordered 4 plants from them, 3 of them were from a set of big plants and one was a pachira aquatica.

From the set only 2 had arrived and I was missing one, but as soon as I reached out to customer centre they quickly apologized and sent me the missing plant.

- Delivery is fast
- Customer centre is communicative
- Plants are green :D

Only one of my 6 plants received from the bruised box was a throw away. The rest I've managed to revive with some much needed water and plant feed. Overall, I was very happy. Only down side is that I've found a slug on one plant and the spesified that they chech the plants beforehand.

Plants are great but delivery and pots could be better. The package was delivered sideways and some of the cacti were slanted because of this. Also the pot that was suggested for purchase with the ginseng was too small.