I would like to commend Sara for her services
I would like to commend Sara for her exceptional customer support. She was proactive, responsive, and provided a very quick resolution to my query. Truly great service!
July 17, 2026
Unprompted review
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Company details
Written by the company
Novi AI is a leading generative AI creation studio designed to help users turn ideas, scripts, and images into high‑quality videos, animations, and visuals with minimal effort. Whether it’s AI text‑to‑video, image‑to‑video, or story‑driven multi‑scene content, Novi AI provides a unified workflow that makes creative production faster, more intuitive, and accessible to creators of all skill levels. With support for multiple advanced AI models—including Seedance 2.0 and others—it empowers storytellers, marketers, social creators, and teams to bring their content to life without complex editing tools. Novi AI is trusted by a global community for its ease of use, rich feature set, and powerful AI‑driven generation capabilities.
Contact info
Unit 720, 7/F Star House 3 Salisbury Road Tsim Sha Tsui HK, Hong Kong
- support@noviai.ai
- www.noviai.ai
4.1
Great
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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It is not there yet
It is not there yet. It is very buggy and video generation fails a lot.
July 11, 2026
Unprompted review
Reply from Novi AI
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
NoviAI Support Team
The customer service lady who attended…
The customer service lady who attended to me by name Sara was kind and prompt in resolving my issues. Even though i didn't get what i wanted with the app but i must say they're good with their customersm service.
July 3, 2026
Unprompted review
Reply from Novi AI
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
Best regards,
NoviAI Support Team
Great customer service.
The service provided to mw by the customer service rep Sara was wonderful.
June 25, 2026
Unprompted review
Reply from Novi AI
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
Have really nice experience with Ivy
May 29, 2026
Unprompted review
Reply from Novi AI
Dear Customer,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
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Reply from Novi AI
Dear Customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
Noviai Support Team
I had a great experience with the…
I had a great experience with the customer support team. After facing an issue with video scene generation, I contacted support multiple times, and each time I received a prompt and professional response.
The customer service representative, Rene, handled my concern in a very responsible and respectful manner. They showed patience, clear communication, and a genuine effort to resolve the issue.
I truly appreciate the support team's dedication and responsiveness. Their service quality is commendable, and I’m satisfied with how my concern was addressed.
Thank you for the excellent customer service!
April 19, 2026
Unprompted review
Reply from Novi AI
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
Locachange Support Team
Novi AI Support Team
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