Norton Reviews 

79,659
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 25,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the robust protection and security features, providing peace of mind against online threats. Many appreciate the product's reliability, continuous improvement, and ease of use, even for those with minimal technical knowledge. The service is often described as first-class, with helpful and competent employees. However, some customers noted that the software could lead to system slowdowns on their devices. A few people also experienced confusing pricing during renewals or felt there were too many requests for additional services. Some reviewers found the support unhelpful, citing a lack of personal service and confusing procedures.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting its reliability and effectiveness... See more

User experience

Users describe positive interactions with user experience, finding the product easy to use, understand, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and trust in the... See more

Quality

Reviewers mention positive feedback about quality, consistently highlighting the product's reliability and... See more

Price

Customers had ambiguous experiences with price, with some finding certain packages economical and worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My knowledge on keeping my computer, phone and iPad is minimal. As technology increases in capacity and complexity it is a challenge to feel safe online. Norton offers that safety. Norton offers... See more

Rated 5 out of 5 stars

Have not had an issue in the decades I've used Norton. Don't know how their customer service is because I never had a reason to interact with them. Ha! Too bad "Date of Experience" can't stretch to... See more

Rated 5 out of 5 stars

Norton is very great with their communication. Prior to installing Norton on my cell phone and laptop, I had all kinds of issues. After installing Norton, I have not had one issue. I find it very inte... See more

Rated 5 out of 5 stars

I have been with Norton for over five years, and they have not disappointed me. The updates and addressing potential issues have been proactive to keep my security and access active. Norton have al... See more


Company details

  1. #51 of 354 best companies in Software Company
  2. #17 of 61 best companies in Computer Accessories Store

About Norton

Written by the company

Millions of people around the world trust Norton. Our passion is more than just offering protection for your devices, online privacy, identity, or everything all-in-one. It’s to empower you and your family to feel safer in your everyday digital life. We believe that when you worry less about the darkness of cybercrime, you can live on the bright side. So, we make protection for your digital life easy. Opt-in to Cyber Safety.

Norton is part of Gen™ - a global company with a family of consumer brands.

We love to hear to your feedback, all of it. Whether you have had a great experience or need a little extra help with an issue, we are here for you. We try to make it easy for you to connect with us through a variety of options including Norton.com/support (self-help articles), our virtual assistant Kate (24/7 availability) plus other options for reaching our team of Cyber Safety experts through chat and phone.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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4.7

All reviews

(79,659)

32,399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As advertised.

It just gets on with doing its job, behind the scenes but telling you when something not right is found.

July 23, 2026
Rated 5 out of 5 stars

SORTED!

Everytime a notice from Norton pings on my computer, I know they have detected and sorted security or other troubles within the computer.

December 5, 2025
Rated 5 out of 5 stars

Norton

Norton offers strong security, reliable performance, and easy‑to‑use features, giving dependable protection that keeps devices safe and gives real peace of mind.

July 23, 2026

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