Kapten & Son Reviews 

Speedy delivery. I purchased the Skara Cloud Shopper initially in the leopard print and when it arrived I was in love but also wished I had purchased the black and because the sale had just started, I bought that too! The bags are really lovely quality with loads of room and lots of pockets. Definitely recommend 👌

Great bag. Very good quality.

Worst experience ever. I will be submitting a claim shortly.

Not only did you keep me waiting for weeks, but you also gave me incorrect shipping dates twice. To make matters worse, when I finally received the package, the order was incomplete and some items were missing.

I ordered from Kapten & Son on Monday because they promised delivery within 2 days. Three days later, there was still no update whatsoever about my order.

I tried calling customer service 3 separate times, waiting around 20 minutes each time just to get through. When someone finally answered and I started speaking English, they simply hung up on me. Absolutely unacceptable.

I then sent an email asking them to either ship my order as soon as possible and provide me with an update, or, if that wasn’t possible, to cancel the order.

And what did they do? They immediately cancelled the order without even providing an update or attempting to resolve the issue.

This is honestly one of the worst customer service experiences I’ve had. Delays can happen, but the complete lack of communication and the way customers are treated is unacceptable.

Horrible company, even worse customer service. I definitely won’t be ordering from Kapten & Son again.

I only received one of the 2 products I ordered and the customer care chat service isn't working. So convenient they send both products with one tracking number but only 1 in the box. This is basically fraud. Terrible experience

Shipping was delayed for a whole month. I live in Ireland. Do not order from them

I was very satisfied with the service. I was kept informed about the shipment's progress. I am very happy with the product. I highly recommend it.

Initially I am worry about delivery time, because I am going to travel out of the country. My bag is delivered on the last day before I go.. so I am happy that I can go using the new bag

I’ve got my Kapten & Son Lund Pro backpack almost two years ago. I love the design — it’s so chic, stylish and casual at the same time. I can easily wear it with my business clothes, but it also works perfectly for a more casual look. It’s also a very nice and practical way to carry my laptop.

Recently, I had an issue with my backpack, and the customer service solved it immediately. The customer service is excellent.

After having such a good experience with the brand, I’m considering now getting a second one.

I have been waiting 17 days and I have to receive my order. They blamed the free water bottle so I said just not give it to me. They promised multiple times that it would be shipped today and nothing still. Do not order from them

Ordered a bag on 5th August. When it arrived it was too big so I decided to return it.
The return was requested via their website on 11th August, I received an email with the return label however no return label was attached. I went on their website to raise this issue, they responded on the 14th with the return label. I sent the bag back on 17th Aug, however they sent another 2 return labels with different details on. I have contacted the company twice to raise this with proof of postage and a picture of the parcel with the label attached. I have not heard anything back or received a refund.
Really poor customer service. I am without the product and without my money back.

I would advise against ordering from this company.

Thank you very much. It was easy to purchase and the delivery was fast and free. Very nice experience

Absolutely terrible service, some of the worst I have ever received.

Ordered a rucksack on the 14th delivery said it would be delivered between 15-19th, bag was no where to be seen.

I was then told I ordered a "pre order" item which is simply not true as I wouldn't have bought it unless I could have got it before I went on holiday on the 20th

Zero customer care, I then received an email after the 19th which said that the bag was delayed because of the free water bottle, and there was no way they could send the bag without the water bottle, which again is simply not true they just didn't want to.

Avoid and give your hard earned money to companies that actually care about providing a good service

I ordered over 10 days ago and it’s still not shipped. All I’ve had is an AI generated email from their shipping platform pretending to be someone in charge of warehouse operations, who asked me not to contact customer service. No anticipated timelines, no offer to refund or part-ship (in fact, they point blank refuse to part ship in their email). I don’t even care about the water bottle that’s stuck at customs - only got it because it was free. I just want the bag I’ve paid £80 for and that I need for work. Why plan to give something away and when you don’t have enough stock of it?? Whoever is in charge of ops, demand planning and/or customer service needs firing. One way to kill brand reputation for sure! DO NOT ORDER FROM THEM!

Company website promises delivered duty paid to UK. This is a lie. I have been left with a £55 duty/VAT to pay to get my items delivered. Would not use this company again.

Really good quality and fast delivery! Also there was a issue with one product but ai got quick respond and a replacement quiet soon. Very smooth process and really liked the quality!

Paid £50 duty on product when the website specifically says no duty for uk customers. Very frustrating. Will not use or recommend again.

Very disappointing customer service experience. I have tried contacting customer service through multiple channels, but have not been able to get any proper assistance.

I placed an order using an email address that is no longer active, so I need to change the email address associated with my order. I also have not received the tracking information for my package and simply want to be able to access the updates for my order. This should be a relatively simple issue to resolve, but I have been unable to reach anyone who can help.

WhatsApp messages are not answered, calls automatically end without connecting me to anyone, and the chatbot is not helpful when you have an issue that requires actual customer support. I also tried the online chat, but the only response I received was that no agents were available.

It is extremely frustrating to have an issue with an order and have every available communication channel lead to a dead end. I understand that response times can vary, but customers should at least have a reliable way to contact an actual representative when they need help.

I hope the company improves its customer service, because this experience has been very frustrating and disappointing.

Amazing material and very good quality 😍

Premium quality