Helium 10 Reviews 

even after requesting to cancel subscription, they charged me. I am trying to contact them on email but no reply. Absolutely horrible service

I cancelled my Helium10 subscription but kept getting charged because of extra add-ons I had no idea weren’t included in the cancellation. It's ridiculous that cancelling your main plan doesn't automatically stop the add-on charges. Watch out for this if you're thinking of using it.

I wish I could rate this a 0. No option to cancel my subscription the option is just greyed out. I contact support and they tell me to wait 24 hrs. I wait no actions have been taken forcing me to now re order a new bank card. complete bs 0/10 experience.

Bought their $47/month booster pack and additional credits weren't given. Now I am paying this monthly with no deadline for when this will be fixed.

I’ve been using Helium 10 for the past year, initially drawn in by a compelling sales pitch. I committed to a premium plan at $1,800/month, expecting top-tier service—especially with the Manage Refund Service and the Concierge support.

Unfortunately, the experience with these premium features was disappointing. The Manage Refund Service often opened cases but failed to follow up, resulting in over $10,000 in missed reimbursements. Despite repeatedly raising these concerns with my assigned contact (included as part of the premium package), there was no resolution—the communication was ineffective, and support was largely unhelpful.

On the bright side, the core functionalities of Helium 10—especially keyword research and competitor analysis—are quite strong and continue to deliver value. Recognizing this, I renewed my subscription but wisely adjusted my plan, reducing costs by 90%, and now focus solely on the tools that genuinely provide ROI.

In short, Helium 10 offers solid research tools, but the high-priced add-ons and Concierge services did not meet expectations. If you're considering the platform, I recommend sticking with the core features and being cautious about upsells that promise more than they deliver.

Helium is the worst company I have ever used, if you want to pay for services that do not work, only speak to Virtual Bots and then remote customer service agents that are as useless as bots with NO access to speaking to a HUMAN then choose Helium, be careful when you tick their terms and conditions as after 7 days you give away any rights to a refund.

They were able to promptly take and solve my case and consult, they were very polite and even offered more than 1 option. Both teams that attended me worked very well.

Helium 10 is a fraud and scam! They created a non-existent fake email and duplicated your bank card to repeat charge customers. If you question them, they will say you did it, and you can not cancel a fake account with your card because you do not have access! They even asked for your copy of ID! Baster! Stay away from them and report them to the regulators and police! Block them from your bank and order a new card! These companies should be taken down!!!

I subscribed to Helium 10 but haven't used it for over 6 months. Recently I was charged €99 for automatic renewal. I contacted support immediately to ask for a refund.

Unfortunately, they refused, citing their terms. I understand rules, but charging without usage and refusing a refund is not fair. They offered only credits, which I don’t need. I’m unemployed and this money is critical for me.

This was a bad customer experience. I expected understanding, not formality. Be careful with automatic renewal – they don’t even send a reminder.

I do NOT recommend this service unless you are using it daily.

Really disappointed with how unclear the refund rules are. They said it was easy to cancel, 7 day trial, on my 6th day I cancelled and now after 10 days I saw that there's still no refund, I pinged them in the chat and they said that the refund before 7 days only happens if I reach out to customer support, it doesn't work if I just press cancel on my subscription. Like, why is that button even there there? This is MISLEADING and unethical!

They still say "as a gesture of our goodwill and commitment to your satisfaction, we offer to refund the unused portion of your last payment.". ZERO goodwill, they're being super dishonest and have the nerve of telling me about goodwill!

Helium10 offers a great set of tools to build your Amazon and Wallmart business. However, if you run into problems and need assistance from their online chat support, you are in for a treat. It is worth nothing, zero, 0 stars. Even when you ask to be referred to a living person, it is a matter of hit-and-miss. Once a live person is allocated to your question, the person often is not really qualified. It takes a long time for a question to be answered, ranging from hours to days. I would not recommend Helium10 for this reason alone.

I am so happy from the very fast response from the customer service and the way they deal with customer in a very decent way! Thanks

Signed up for their $270 package and could not get a single person to reply to me or setup a call with me to teach me their system... but I did get a call from a guy wanting to sell me their enterprise version for a ton more money even though I had been trying to contact someone there for a month just o spend 5 minutes with me so I could ask some questions..

Absolutely awful business model. No idea what to do on it and no one to help me.

I purchased a subscription about six months ago for around 100 CAD, believing it would provide genuine data. However, after my long-term use, I have found that the data is unreliable and seems to be misleading.

I opened my Amazon account to start selling, and I sold 8 items totaling 240 CAD. However, when I logged into my account, it stated that my sales were 750 CAD, which I believe is completely false. I am considering filing a complaint against them, as they have provided false and inaccurate information.

Please don't waste your money

Hi team,

I paid for the service, but it’s not working as it should. On top of that, I can’t even reach support – the chatbot doesn’t respond normally.

Bradley, your service is a joke. This feels like a scam.

Really disappointed.

Type in "car accessories" into your Australian Amazon browser then hit X-ray key words and only 4 key words appear, compared to Amazon USA which produced over 200 key words, I wrote to Helium 10 to please explain, and they replied, the US market is much bigger. Not a good answer.

My following question was,
Hi team,
I am writing to seek clarification regarding conflicting sales data between Helium 10 and Amazon for ASIN: B0D9N6PGV7. According to Amazon, more than 600 units were sold in the past month at $59.99 each, which totals $39,994.00. However, Helium 10's X-ray product search indicates sales of only $5,000 per month.
Could you please help explain this discrepancy?

They answered by saying,
Thank you for raising your concern. I understand that you are worried about the product being in the research phase and the estimations being inaccurate due to our algorithms. 
Helium 10 makes every effort to provide you with the most accurate data at its disposal. 

Very bad customer experience. The support staff just disappear. Also I signed up for the Starter Plan because it says you can use the Scribbles tool. I had a 20% discount code that I was going to use for Platinium. However, since I realized I could use Scribbles on Starter, I paid for that plan instead. But when I tried to use it, it said I needed to upgrade to Platinum 🤨 and then, the 20% coupon for Platinum was not valid. The support staff were unable to resolve this quickly, and then started to ignore messages. Helium 10 is going downhill, and needs to get it's act together. It feels like a barren wasteland of tools, compared to 5 years ago when it felt innovative, with capable customer support that would solve problems rapidly (with a much better understanding of the tech). Now they have random Customer Support staff that are uneducated and lacking any techical or emotional intelligence to enact decisions by themselves (i.e quickly applying the 20% discount in order to solve the customer's issue). They cannot enact decisions by themselves, which is ridiculously slow and wastes mine and the companies resources (time, attention, money). The support agent called 'May' ignored me after multiple follow-up messages, and failed to offer any genuine support before completely disappearing.

good app but terrible service and scammers. i paid for a month fee and they charged me another extra month without my consent.

my dashboard is not updating last 7 days. I contacting with customer service. but They did not do anything. I paid for nothing.

Absolutely terrible customer service. I signed up for a tool from H10, and within an hour requested a refund as I realized that I needed a more expensive set of tools from them. The agent informed me that they no longer honor that guarantee. This is so short sided as they would have made more money from me, but now I'm an unhappy customer and will never purchase anything from them. Buy tools elsewhere, this is a money grab and deceptive business practice.