It’s a great way to discover gadgets, compare prices, and place orders without having to spend a lot of time researching everything yourself. The support team is also excellent. They take the time... See more
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I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
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I had ordered a phone to collect from Steiger in Copenhagen as that was the only place that had stock. It was for my dausghters birthday so I drove 1 hour, paid parking, waited 20mins at click and col... See more
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I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
148K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that your overall experience with us was a positive one.
We hope to earn that fifth star in the future, and I hope you will enjoy your new product.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Service
very happy with result
very happy with result , though ordering can be a little cumbersome
September 20, 2026
Reply from Elgiganten A/S
Hello Grant,
Thanks for taking time out of your day to give us a review on Trustpilot.
I am very pleased to hear, that you are happy with the result of your order. I hope that you will enjoy your new purchase!
If you have any specific feedback about ordering online that could help us earn 5 stars, please feel free to contact us at this email address: social.ccc@elgiganten.dk.
I wish you a nice day.
Best regards
Rasmus
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
I am delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product once you receive it.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hello
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we are very grateful that you chose to share it with us.
Have a great day!
Best regards,
Anton
Elgiganten Customer Center
Reply from Elgiganten A/S
Hej Veronica
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt!
Din positive feedback er værdsat, og vi sætter stor pris på, at du har valgt at dele den med os.
Jeg ønsker dig en god dag!
Med venlig hilsen
Anton
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hej Thomas,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det glæder mig, at det var enkelt og effektivt at handle på vores hjemmeside.
Jeg håber, at du bliver glad for din nye Samsung bærbar samt tilbehør!
Jeg takker for stjernerne og den positive anmeldelse, det er meget værdsat.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
Easy to process
October 28, 2026
Reply from Elgiganten A/S
Hello Mirca,
Thank you very much for taking the time to review us on Trustpilot.
I am delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product once it arrives.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Service
For a order of around 1300dkk
For a order of around 1300dkk, i was asked to pay a shipping for one of the items. I don’t find that as a fair option
October 25, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I apologize, that you weren't able to get free shipping from the order you made. Currently, we don't offer free shipping, even if you lay an order of a larger amount.
For future orders, you are always able to contact one of our sales personel, either with Liveshopping, or physically in one of our stores. They have the ability to give a better price, than what is on the website. Although this isn't a guarantee, we still think it's worth a try.
Your feedback is appreciated, as it helps us develop and ensure a better customer experience moving forward.
I wish you a nice day.
Best regards
Rasmus
Elgigantens Customer Care Center
Recommend 🙌🏻 Good customer support 👌
September 22, 2026
Reply from Elgiganten A/S
Hello Anna
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we really appreciate that you have chosen to share it with us.
Have a nice day!
Kind regards
Ansgar
Elgiganten Customer Service
Awful system and service
I had ordered a phone to collect from Steiger in Copenhagen as that was the only place that had stock. It was for my dausghters birthday so I drove 1 hour, paid parking, waited 20mins at click and collect to be told they don’t have it and that apparently they sent me a mail. I showed that I received no mail or sms but simply they couldn’t do anything about it and shrugged thier shoulders. I ended up buying another phone as I needed something. No offer of a discount or any apology. Absolute shambles and waste of time!
October 23, 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review on Trustpilot.
I can certainly understand your frustration with the experience you described. We are continuously working to improve our systems for displaying stock availability. While errors can occasionally occur, our goal is, of course, to keep them to an absolute minimum.
Thank you for sharing your feedback with us. I'm pleased to hear that you now have a phone, although I fully appreciate that this does not make up for the inconvenience and disappointment caused by the situation.
I wish you a great day.
Kind regards,
Ansgar
Elgiganten Customer Service
Not receiving my delivery TWO times now despite being at home
It has happened two times now that I'm at home waiting for my appliances to be delivered and installed, and then I get a text message saying that I wasn't at home (which is untrue). This is completely ridiculous and I've been waiting for my order for weeks now, rearranging multiple times my schedule and work in order to be home for the delivery, but then they never come (or apparently they do come and take a picture of my front door and just leave while I'm waiting inside my apartment, but don't ring the bell). The only thing customer service has said is that I will need to rebook once again and try for the third time. Apparently they call through an app on a tablet, but it's very clear that those calls are not working as I have zero calls coming through to me (but Elgiganten says otherwise and that I didn't pick up, which is not true at all).
I just want my appliances that I ordered and payed for, to be delivered and installed but that's apparently easier said than done.
Never been as unhappy with a service in my life.
October 9, 2026
Reply from Elgiganten A/S
Hello Isabella,
Thanks for taking time out of your day to give us a review on Trustpilot.
I am very sorry that you feel misled by this situation. That is certainly not what we strive for. On the contrary, we do everything we can to ensure deliveries are carried out as smoothly and successfully as possible.
As you also mentioned, I can see that we have attempted to deliver your appliances on two separate occasions, unfortunately without success, which meant that the deliveries had to be returned and rescheduled.
Our transport department has been heavily involved in this case, and we have specifically emphasized that the delivery address information needed to be corrected and that the doorbell must be used upon arrival.
At this point, a new delivery has been scheduled for a few days from now, and we sincerely hope that the delivery can be completed successfully this time.
We have received documentation from our transport department showing that the doorbell was rung at the address, and we would be happy to share these videos with you. If you would like to review them, please contact us at social.ccc@elgiganten.dk, and we will be happy to provide further details and explanations.
I wish you a nice day.
Best regards
Frederik
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello Melanie,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you think we have a good selection of products, and that we have speedy delivery.
I hope, that you'll enjoy your new vacuum!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Fake delivery attempt – left without appliance and accused of lying
We are incredibly disappointed with Elgiganten. We paid for a dishwasher and installation service today. My husband and I were home the entire day. At 13:31, I received a call from a blocked "No Caller ID" number that cut off instantly as I tried to answer. At 14:14, we got a message saying the delivery failed. We checked out the window immediately—no truck or driver was anywhere to be seen.
I called customer service at 14:15. The agent was polite but told us the driver claimed he rang the bell and even took a photo of his finger on our doorbell as "proof." Later, the driver claimed to support that he called us twice.
This is completely false. Our doorbell works perfectly (we tested it immediately), and my phone logs show only one single cut-off call, not two. I have full screenshot proof of my call history. Taking a quick photo of a doorbell to escape a heavy appliance installation route is unacceptable.
To make matters worse, as foreigners new to Denmark, it feels deeply upsetting to be treated as liars when we did everything right. We paid for a service in good faith and have been left with nothing.
——————-
Update Oct 18, 2026
Dear Tilla and Elgiganten Customer Care,
Thank you for your response to my Trustpilot review.
I am writing to clarify the facts, as the internal information provided by your driver is incorrect, and your response contains a misunderstanding regarding my phone settings.
1. The appliance is a dishwasher, not a washing machine.
2. My phone does NOT block anonymous or private numbers. If it did, the call would have been automatically rejected by my network, and it would never have rung.
3. The driver only called once, not twice. The single anonymous call came through at 13:31. It rang briefly and cut off immediately as I went to press "answer." It is technically impossible for me to call back an anonymous number. I can send a screenshot of my official, time-stamped call history to this review to prove that there was only one call if needed.
4. A photo of a finger on a doorbell is not proof of delivery. Our doorbell is loud and works perfectly. The driver simply took a photo to check a box in your system and drove away to avoid a heavy installation.
We have indeed rebooked the delivery because we desperately need the dishwasher we paid for. However, given that we have already paid for delivery and installation once before, we expect Elgiganten to ensure this next attempt is handled with the utmost professionalism.
Please ensure that the logistics team for our new delivery date is explicitly instructed to actually ring the doorbell and wait a reasonable amount of time for us to open the door.
Kind regards,
Shell
October 16, 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I apologize for the inconvenience, that we didn't deliver and install washing machine Friday.
From what we can see internally in our system, our driver has tried to call two times without getting a hold of you, and he has shown picture proof of him ringing the doorbell.
Our drivers typically call from anonymous numbers. If your phone blocks phone calls from anonymous numbers, then our drivers can't reach you.
It makes me happy to see, that you have rebooked a new delivery date.
Thank you for sharing your experience.
I wish you a nice weekend.
Best regards
Tilla
Elgigantens Customer Care Center
Very helpful staff and the product was…
Very helpful staff and the product was already available on the same day 🙂
October 13, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm happy to read, that you experienced very helpful staff at your local store, and that your click and collect order was ready for pickup the same day.
That's the experience we want to leave our customers, when they buy things from us.
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
more than 2 years of my time and so…
more than 2 years of my time and so much stress for poor customer service and lack of responsibility....this is so stressful!
Purchase & Initial Sales Advice: The built-in Miele CVA7840 coffee machine (DKK 22,052.38) was purchased at Elgiganten Herlev in July 2022 as part of an appliance order exceeding DKK 150,000. During the purchase, I explicitly highlighted my milk allergy and inquired about using plant-based milk (oat milk, soy milk). The salesperson provided positive assurance and failed to disclose that the machine is incompatible with alternative milk.
Miele Service Visits: Between February and May 2024, Miele technicians inspected the unit on site 3–4 times due to persistent milk dispenser failures. Technicians clarified that the machine is strictly designed for pasteurized cow's milk (as noted on page 35 of the manual) and stated that Elgiganten should have informed me of this restriction prior to sale.
Insurance Response: My insurance provider, Tryg, declined coverage on the grounds that the malfunction was caused by product incompatibility and improper sales guidance rather than accidental damage.
Elgiganten Customer Service Handling: June–August 2024: Elgiganten repeatedly passed responsibility back to Miele and the insurance company, delaying internal store reviews and leaving the issue unresolved for months.
August 31, 2024: I notified Elgiganten that a formal complaint was lodged with the Danish Consumer Complaints Board (Mæglingsteamet for Forbrugerklager, Case #1065476) demanding a full refund or an alternative machine.
September 2024: Elgiganten issued a final refusal, declining a refund or replacement by referencing the manual's restriction on alternative milk.
Product Failure & Refusal: The milk system failed with plant-based milk. Elgiganten repeatedly refused responsibility, repair, or refund, claiming improper use, despite Miele technicians confirming the limitation.
Consumer Board Ruling (Nævnets Hus): The case was brought to the Danish Consumer Complaints Board (Forbrugerklagenævnet). after more than 2 years, on September 7, 2026, the board ruled in my favor, ordering Elgiganten to refund DKK 16,000, confirming the machine was defective and that the manual explicitly permits plant-based milk.
Ignoring Legal Rulings: Elgiganten continues to shirk responsibility by failing to respond to Nævnets Hus.
October 9, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Shahrooz
First of all i would like to apologize for the very long case, i can totally understand that it must be very frustrating.
I would also like to apologize for the wrong information that you were told as you were going to buy the product. It is in no way how we want to set our standards and of course, when you buy a product it has to work to your needs.
It also sounds frustrating that you were told to contact Miele and the insurance company multiple times, with no result. I apologize for the amount of effort that you had to put into the case.
I have done some research on the case and as i can see it we do have about 16000kr that we need to refund to you. I understand that there has gone some time since this was said, but it is in no way because we are ignoring it and i hope that you know this.
As i said in the call earlier i will research if we can come up with another solution and i will reach back to you as soon as possible.
In the meantime if you have any questions or if you have anything to add, please contact us on our mail here: social.ccc@elgiganten.dk. If you do, then please add the order number and a link to this review.
I apologize for the bad experience and i hope you will let us show you a better experience another time!
I hope you have a wonderful day!
Best Regards
Anton
Elgigantens Customer Service
Manager Daniel was very helpful and…
Manager Daniel was very helpful and attentive, juggling between customers, even while having IT system problems. Thank you!
October 9, 2026
Reply from Elgiganten A/S
Hi Andrii,
Thanks for taking your time to review us.
We are happy to hear about the positive experience with our service, eventhough we were affected by issues with our systems.
It is important to us, to always offer helpful assistance and are pleased about your kind feedback.
You are always welcome to visit us again and we hope you have a lovely weekend.
Kind regards
David
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hello Naveen
Thanks for taking time out of your day to give us a review on Trustpilot.
We are happy to hear you had a good experience with online shopping. We hope you enjoy your new product!
Your positive feedback is appreciated and we are happy you wanted to share it with us.
Have a nice day!
Best regards
Anton
Elgigantens Customer Service
Product availability
They have the product I was looking for, and their app is very user friendly. They also have many payment options.
October 4, 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I’m delighted to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you enjoy your new product!
Your positive feedback is truly appreciated, and we are very grateful that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello
Thank you very much for taking the time to share your experience with us.
I am sorry that you did not receive your delivery on time. This is, of course, not ideal.
However, I am pleased to see that you have collected your parcel today and received it. We hope you will be happy with your new product.
Your feedback is appreciated, and we greatly value that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Service
BAD warranty and product!
My computer was overheating so much that it got painfully hot after using it for a while, and it started lagging and freezing. Don't even try to use it while charging, it will burn up. It also had a broken hinge and the plastic off the computer was coming off from the screen. I turned it in since the warranty still apllied. They fixed the hinge and the plastic coming off from the screen and said they thought the overheating would be solved because of that. GUESS WHAT? It didn't. They also said that the overheating was normal for it's age, but the warranty still applied and it's affecting the function of the computer a lot so?? During my time with the computer the mainboard got broken first, then the hinge and plastic off the screen, severe overheating and now the charging outlet is barely working unless you're holding the charger in exactly right position. My warranty just expired so it's not that old. BAD product, and not satisfied with the support.
October 2, 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to share your experience with us here on Trustpilot.
I'm sorry to hear about the issues you've encountered with your computer and the frustration this has caused. I completely understand how disappointing it must be to experience repeated problems, especially when they impact the everyday usability of the device.
When a product is sent for service, the authorized technicians assess the reported faults and carry out repairs based on their findings. In your case, the hinge and screen housing issues were repaired, but I understand your concern that the overheating problem appears to remain unresolved.
If the device is still experiencing excessive heat, performance issues, freezing, or charging problems, that is certainly not the experience we want for our customers.
I would recommend you to come by the store with your product so we can take a look at it.
We apologize for the inconvenience and appreciate your feedback.
Kind regards,
Nora
Customer Care Center
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