electronis.de - Inh. Stefan Grünewald e.K. Reviews 

Terrible experience from start to finish.

Order KXTH1543438, placed on 18.08.2026

I chose DHL when ordering. If I had known the seller would ship with UPS instead, I would have chosen a different delivery service.

For a whole week, UPS kept claiming that nobody was home, even though I was home every day waiting for the delivery. I complained to the seller, but got no response.

The vacuum was finally delivered two days later, 10 days in total. The box was huge and very heavy, and the UPS driver refused to help my wife carry it to the 5th floor.

The UPS tracking still says that the package was returned to the sender. It is possible that the seller provided me with the wrong tracking number.

The box arrived with broken seals and the vacuum was dusty. It seems unused, but it was clearly opened before. If this was a display or returned item, this was never mentioned in the listing.

Very disappointing experience. I would not order from this company again

Excellent service. Safe purchase and speedy delivery time, with very good packaging. Trustworthy on-line shop!

Still awaiting a refund for a high spec Macbook purchased in December that was lost during delivery (fraudulently signed as delivered). More than 30 days to wait for a refund would be already unacceptable, but over 2 months is beyond explanation. Also doesn't answer phone calls. Avoid this store.

I do not recommend this store. They accepted my order and sent a confirmation and under § 145 and § 151 of the German Civil Code, the contract is considered concluded, and the seller is obliged to fulfill it. Instead, the next morning they canceled the order citing a “price error,” and ignored all my emails. The money via PayPal was held up and took about five days to return, I even had to open a dispute to get it back.

Friends, don’t overload Mr. Stefan Grünwald’s company with orders for now — they work so poorly it’s embarrassing for the whole marketplace. Let them first learn to respond to emails properly and fulfill confirmed orders, and then maybe they’ll have a place among decent companies.

PS. you only react when complaints get into the public space, and this is another sign of an outdated service. Am I not right? Good luck to you!

i have had very good experiience so far with electronis.de. No complaints. products are of utmost qulality and reliable purchases. prices also affordable. I would recommend this website to anyone. GOODJOB!!

Refunded an order because the "price was unrealistic" when it was literially the same price as another prominent seller and just 20€ below the market average.
First and last time I shop there, no clue about the other general practises but I wouldn't expect this behaviour from a reliable site.
If they were out of stock they could just have said that too, but this is a very bad way to interact with customers.
(the product version is not listed on the site anymore)

Edit:
Since I cant answer the companies reply:

Since they canceled my order I got it from a different store for the normal market price (the 20€ more as mentioned).
A simple 20€ difference on a 300€ product isn't sth a large store cancels an order over. Ever had amazon, Otto or other large stores cancel oders over a small price deviance? I didnt. Not even when it was 50€ plus. We had a purchase agreement and you broke it over a small difference, thats whats annoying. I would have paid the 20€ extra if you asked for it, idc. But you wasted my time by waiting three days before canceling it and then the product wasnt even available on your site anymore when I checked.

I send you the details of purchase and refund, idk what you meant by saying I didnt send you information.

Look. I get it happens but again, its very possible to handle this better or just accept the 20€ less income.
The price was adequate and acceptable at the time of purchase. It was even 60€ above the price 3 weeks before, so I dont think it was "unrealistic" as you wrote in the cancelation email.

Ordered a Mova P50 Pro Ultra vacuuming robot here. In the order conformation description I already mentioned that if the package would be too big for a Packstation I’d have a preference for a postoffice in the neighborhood.

Despite the info they sent it to an Packstation where the product eventually got lost because it did not fit in the Packstation.

After a period of time the piece got found by the postal company but in the meantime I already bought the same robot at another store.

During this period I tried to contact this company several times but no solution was provided. At some point they just even stopped responding….

Eventually the product got sent off to a postal office with opening hours you frankly have to be unemployed for.

It’s been taken weeks now, still no refund while requested and no response to my emails from Electronis.

I ordered here because of the good reviews, but damn, I made a wrong decision there.

Would definitely not recommend this shop to anyone.

I bought a phone, 630 euros. I ordered on friday afternoon, tuesday next week (2 working days) via DPD was in Bad Kreuznach. Very careful packed, smart packed and all the additional info i had it always on my email, with updates like invoice, tracking and so on.

Very professional and client oriented company, i trully recommend.

Keep up the good work,

All the best from KH,

Drago s

It was a very smooth purchase experience from start to finish. Great prices, on-time delivery, no issues whatsoever.

At first it was nice, they are quick to response & has very clear communication. I cancelled an item during DHL transit with "Paketstopp Auftrag" and sent them a withdrawal form. But during the process the item is damaged by DHL and will not come to me.

When I asked them again about this, they are being confusing and still asking me to wait for the package to finish the return process. I confirmed to DHL that the package will not come.

Up till now, no response to this. Will update review once responded.

TL;DR: I cancelled an order with "Paketstopp Auftrag". Electronis asked me to wait for the item to arrive. DHL confirmed it won't arrive.

UPDATE: Responded and refunded after I requested AmazonPay. But still it's inexcusable to ignore my emails for days.

Cancels orders without a reason and proper communication. Can only guess that the product was not available or just too cheap price offered.

They took 6-7 days more than the stipulated delivery date to deliver the product. When checked, they always gave standard answers.

Hi. I've just ordered the last MacPro 16 on tuesday, dec, 17th and already was delivered this morning (so 3 days later) in Belgium, depsite the christmas high activity time. And so on time for Cristmas. Price was 350E less than everywhere else. I can onlr recommend and say : A MASSIVE THANK YOU! the transaction was super perfect!!!!!!