Digitec Reviews 

Very fast delivery — 24–48 hours. All the equipment I ordered is of very good quality, with no complaints whatsoever. Highly recommended!

Cartridge arrived in less than 24Hours!!!!! Speedy Gonzales Service 😎

Ordered a tv, arrived very fast and in excellent condition, remote was faulty but they refunded me for the remote overall great experience

Ordered thursday, friday afternoon was here, quick, reliable, simply the best in CH.

I bought an item sold as "tested" - so already used, and delivered in an unsealed box - and when I returned it I was charged a 10% return fee. On an earlier return of a brand-new item, no fee was applied. Charging the customer for the condition of packaging that was never his doing makes no sense.

The support made it worse. I asked customer service about this before the item had even been delivered and got no answer. I sent a follow-up email: again no reply. In the end I had to call, and the agent was clearly inexperienced - he simply told me that in his experience new and used items are treated the same way.

An unfair fee, plus three attempts to get a straight answer, is not what I expect from a retailer of this size.

I got my order in two days, in general always good experience with Digitec.

I have placed an order on 19th August. The promised delivery date was 21st August. But still no sign of the items and no indication of when I shall receive it!
Today is 25th and this is the information from Swisspost: "Please contact the sender.
As recipient of the consignment, please contact the sender. He has all of the data required to start the enquiry."
And this is on Digitec website: "We have not received new information regarding this parcel for at least three days. Please follow the link to the delivery partner for tracking details."
Comment from Digitec:
"Unfortunately, once a shipment leaves our facility, we no longer have any control over its delivery, so it is not possible to recall the shipment. I therefore ask for your patience until the shipment status is updated. If this does not happen within four business days, we will assume the package has been lost. In that case, please feel free to contact us again so we can review the next steps."

Thanks, arrive before tha Date in the System 📅

I have never had issues with Digitec/Galaxus. Items in stock are delivered the next day if ordered early. In some cases, delivery is in 2 days. All items I ordered arrived undamaged and working.

Very fast shipping! No damage on my package and it was handled with intensive care. And the no shipping payment after 50.- is very useful. I overall will definitely order here again

I have never had a problem with digitech. I have ordered phones, cameras and computer parts and they have always been delivered quickly and safely to my home or a store. I would recommend without hesitation.

Great delivery

I have been a Digitec/Galaxus customer for nearly 20 years, and until now my problems had generally been handled satisfactorily. This case was therefore particularly disappointing.
I purchased a notebook that was explicitly advertised as having Intel Arc Graphics. Almost a year later, I discovered that it actually has Intel Iris Xe Graphics. Digitec confirmed in writing that the product information on its website was incorrect at the time of purchase.
Despite acknowledging the error, Digitec did not offer a meaningful price reduction or unrestricted credit. Instead, it offered a CHF 100 discount that could only be used to purchase another new notebook. Since I do not need another notebook, this offer has no practical value.
Digitec also suggested that I resell the incorrectly described notebook myself through its resale portal, thereby transferring the financial loss and administrative burden resulting from its own error to me.
After many years of otherwise positive experience, I find the handling of this case difficult to understand. It will certainly influence my future purchasing decisions and whether I recommend Digitec or Galaxus to others.

EDIT: Digitec’s response misrepresents the issue. I did not request a return or a new device; I asked for an appropriate remedy after receiving Intel Iris Xe Graphics instead of the advertised Intel Arc Graphics. The offered CHF 100 discount was conditional on buying another notebook and therefore had no practical value for me.

Fast ordering and delivery. Good quality product

Ordering alot.
everytime, all very good.
Delivery fast.

As far as the delivery is concerned, I am very happy. I have not been able to use the product, since my apartment is being painted at the moment.

Very efficient. I ordered on Saturday. They shipped on Saturday evening and I received the order on Monday morning. Well done.

Always when I order something, gone be perfect delivery.

Everythin perfectly carried out