Edit: After posting this review, I have received the full refund for the defective monitor. Received defective monitor with dead pixels. Had trouble returning it. Hard to communicate with support... See more
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Bad experience Unfortunately the customer service is not able to fulfil a minor task. My daughter ordered a hairdryer and was sent 2. After returning the second one she still received a bill. Now... See more
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Customer service does not exist at all. No replies to my e-mails. Many products are dispatched quickly, though. I ordered an item that was available at the time of ordering (two weeks ago). No dispat... See more
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I am super happy everytime I use interdiscount! Super good prices, fast and reliable delivery! Always my first search when i want to buy something
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Company details
Information provided by various external sources
Wir sind als Heimelektronik-Vollanbieter die Nr. 1 in der Schweiz. Unser umfangreiches Sortiment deckt alle bekannten Brands ab sowie alle aktuellen Trends und Neuheiten. Schnelligkeit, Voraussicht und die Bereitschaft zum Wandel ist entscheidend, damit unsere Produktauswahl immer den Bedürfnissen unserer Kunden entspricht – natürlich zum bestmöglichen Preis-Leistungsverhältnis. Mit unseren rund 200 Filialen bieten wir das dichteste Verkaufsstellennetz in der Schweiz im Bereich Heimelektronik. Unsere Mitarbeiter in den Filialen bieten Ihnen kompetente Beratung zu unseren Produkten, Dienstleistungsangeboten, Garantien und unterstützen Sie bei der erfolgreichen Reparaturabwicklung. Nicht zu vernachlässigen in der heutigen Zeit ist der ökologische Aspekt. Wir bieten Ihnen immer die neusten und ökologischsten – und damit stromsparendsten - Produkte an. Zudem nehmen wir alle rezyklierbaren Produkte in den Filialen an und entsorgen sie für Sie fachgerecht. Überzeugen Sie sich selbst von unseren Leistungen und besuchen Sie uns in einer Filiale oder im Onlineshop.
Contact info
Bernstrasse 92, 3303, Jegenstorf, Switzerland
- 031 764 44 44
- online@interdiscount.ch
- interdiscount.ch
2.8
Average
3K reviews
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Replied to 99% of negative reviews
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Received defective monitor with dead…
Edit: After posting this review, I have received the full refund for the defective monitor.
Received defective monitor with dead pixels. Had trouble returning it. Hard to communicate with support.Had to go to a physical store to return it. I received a partial refund (~80%) instead of a full refund, because apparently that is the case if the box has been open. Next time I will make sure to use my wizard skills to figure out if the screen is defective without opening the box.
August 20, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback.
We are sorry that you received a defective monitor and that the return process was so inconvenient. We also regret that communication with our customer service did not meet your expectations.
You will receive a message from us via Trustpilot. Please provide us with your order number there so that we can review your case and clarify the partial refund with the responsible department.
We apologize for the inconvenience caused and thank you for your cooperation.
Kind regards
The Interdiscount Team
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Customer service does not exist at all
Customer service does not exist at all. No replies to my e-mails. Many products are dispatched quickly, though.
I ordered an item that was available at the time of ordering (two weeks ago). No dispatch and no replies to my e-mails.
August 7, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
Thank you for your review.
We are sorry that you have not received your order yet and that your emails have remained unanswered. We understand how frustrating this is, especially since the item was shown as available when you placed the order.
Please send us your order number via Trustpilot. We will then look into the current status of your order and see how we can assist you.
Kind regards
Das Interdiscount-Team
Customer service nonexistent
Customer service nonexistent. They literally ignore you.
July 27, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
We are sorry to hear that you have not received the support you were expecting so far. We understand how frustrating it is when you feel that your request has not been addressed.
Please send us your order details via Trustpilot. We will be happy to look into your case and see how we can assist you.
Kind regards
The Interdiscount-Team
Never again
Never, ever ordering from here again. Bought an electrical item for the house online. Took a month to arrive. Returned it in the original packaging because it didn't fit. The return took nearly 3 weeks to process. They took 20% off just for me opening the product. Absolute scammers.
July 24, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
Thank you for your review.
We sincerely apologize for the long delivery time and the lengthy processing of your return. We understand how frustrating this must have been.
Please note that a deduction may be applied if a returned product has already been opened, as stated in our return policy.
If you would like us to review your case, please provide your order number via Trustpilot. You will receive a separate message from us where you can share this information.
Kind regards
The Interdiscount-Team
Very disappointing customer service.
Case Nr. 0004560872
I reported a serious defect in a robot lawn mower I purchased from Interdiscount: navigation issues, failure to stay within the configured zones, and a clear risk of the problem recurring.
Their “repair” consisted solely of a software update. I explained that a simple software update could not be considered a proper repair without clearly identifying the cause. Interdiscount replied that “the opinion of a qualified technician carries more weight than that of a customer.” and sent the device back to me.
Result: after I received it back and reinstalled it, the same problem persists. The app shows the robot’s location as somewhere other than its actual position.
The most serious issue is how the case was handled: boilerplate responses, a condescending tone, no real consideration of the problem, and a device returned even though the defect persists.
I do not recommend Interdiscount for any purchase requiring reliable after-sales service.
July 1, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback.
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. This is not the level of service we aim to provide, and we understand how disappointing it must be to receive the product back while the issue still persists.
We would like to review your case in detail. Could you please send us your order number or repair reference via Trustpilot? Once we have your details, we will investigate the matter and get back to you as soon as possible.
Kind regards
The Interdiscount-Team
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Terrible service
I ordered an AC unit last Thursday with advertised next day delivery. Received confirmation of order where it said that I would be notified when it would be sent. I have received neither the unit nor even confirmation of the product being sent four days later. I sent a request to customer services on Friday when it was clear that it would not arrive, but have still not heard back. I would shop at another retailer rather than take the risk with this shop.
June 25, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback.
We are very sorry for the delay and the inconvenience caused. Due to a currently very high order volume, there may unfortunately be delays in processing and delivery. We also inform our customers about possible delays on our website.
We understand your frustration regarding the missing updates and the lack of response from our customer service, and we sincerely apologize for this experience.
Kind regards
The Interdiscount-Team
Terrible customer service...
The short version: I ordered an expensive (788 CHF) monitor from InterDiscount and have never received a Swiss power cable for it.
The long version:
15.05.26 I ordered a 788 CHF Dell Monitor from InterDiscount.
18.05.26 The monitor arrived, with only a German power cable. I emailed InterDiscount, asking if they could either send me a power cable or, even better, if I could pick one up from one of their Zurich HB stores.
20.05.26 InterDiscount replied, saying they posted a power cable to me yesterday. It's now 9 days later, nothing has arrived.
22.05.26 I asked InterDiscount why their website still says no one has reviewed this monitor - I have !! They claim that my review will appear once it's been reviewed. It's a week later. Nothing's changed.
29.05.26 I emailed InterDiscount again, just to let them know that, despite their promises, I have never received a Swiss power cable from them, and they still haven't published my review of this monitor.
Lesson learned....
Next time, I will shop at digitec instead. They have free next day delivery, Swiss plugs ARE included, aswell as great customer service, and they are honest enough to *always* publish their customer's comments.
InterDiscount.... you are dreadful. Oh, and your confirmation emails have a Reply-To email address containing "sevice.interdiscount.ch". Yes, "sevice". If you try to email that address, it bounces back. Fix your spelling mistakes....
(And yes, I know it's meant to be spelt SERVICE.interdiscount.ch, I'm just pointing out how unprofessional their "customer sevice" is...)
May 22, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback. We are sorry for the inconvenience caused.
Normally, products are delivered with a Swiss plug included. In cases where this is missing, we arrange for the correct cable to be sent afterwards. You will receive a message via Trustpilot so you can provide us with your order number and we can review your case.
Regarding the reviews on our website and app: reviews are published after verification. We will ask our IT department to check the issue you described.
Our official e-mail address is online@service.interdiscount.ch. You can always reach us via this address.
Kind regards
The Interdiscount-Team
Ordered a TV on 19.04 with a promised…
Ordered a TV on 19.04 with a promised delivery in a interdiscount shop between 29.04 and 04.05. Never got any information about the delay. After checking my self with the customer service, It would be within two days. And guess, it was not. Then I tried to cancel the order, which was possible, but also that doesn't work as I should. Sofar still no information about either delivery or confirmation of the cancellation. To order online with interdiscount never again.
April 19, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback. We are sorry for the inconvenience and frustration caused.
We would like to review your case in more detail. You will receive a message via Trustpilot so you can provide us with your order number. Once we receive it, we will investigate the situation. Thank you for your comprehension.
Kind regards
The Interdiscount-Team
Made an order online on Friday evening
Made an order online on Friday evening. Money was deducted from my bank for the payment but the items did not show up in my ‘orders’ page on my profile. I did not get a confirmation email too. Why deduct someone’s money from the bank & not send all these details? All items are still in my online cart and I was expecting the delivery on Saturday and nothing has been delivered till now. Sent an email, no response
April 10, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback. We are sorry for the inconvenience caused.
It is possible that your order was not transmitted correctly. You will receive a message from us where you can provide your contact details so we can check whether an order was received under your name.
We would also like to inform you that we do not deliver on Saturdays. Orders placed on Friday are usually scheduled for delivery on Monday or Tuesday, as indicated on our website.
Kind regards
The Interdiscount-Team
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Very disappointing experience.
Very disappointing experience.
After waiting several weeks for a repair, I received the product back in the same condition. The original defect is still present, despite being informed that it had been fixed.
I provided photo evidence and clearly explained the issue, but my concerns were not properly taken into account.
Overall, the repair process was ineffective and the handling of my complaint was unsatisfactory.
Based on this experience, I cannot recommend this service.
March 23, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback. We are sorry to hear that you are not satisfied with the repair service and that the issue persists.
We would like to have your case reviewed again. You will receive a message from us via Trustpilot so you can provide us with your repair number.
Kind regards
The Interdiscount-Team
If I could give this a zero-star rating, I would.
Ordered a motherboard when the site clearly showed “available tomorrow.” It took 9 days before I even got a response, and only because I called headquarters myself. Nobody reached out proactively. Zero communication.
Headquarters said they’d investigate. A few days later? A confirmation email that they’re… investigating. Not a resolution. A confirmation that they started looking into it. Then another few days pass and I get told it’ll arrive “this week.” It didn’t. The week came and went with no product and no update.
Then the store suddenly tells me it comes on the 19th of March. It was supposed to here at the 26th of February and the store website doesn’t bother updating the expected delivery time. I’ve been waiting over 3 weeks for something that was supposed to arrive the next day.
When I asked to cancel and get a refund, they insisted me to wait even longer because refunds take 2 weeks. So not only did they fail to deliver, they’re holding your money hostage on top of it.
The price thing is the cherry on top. Some products here are 200 CHF more expensive than competitors who will actually deliver on time. You’re not saving money at Interdiscount. You’re gambling your time and paying extra for the privilege.
Multiple other retailers deliver the same products next day without any of this. There is no reason to order here.
March 9, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your detailed feedback.
We are very sorry to hear that your order experienced such a long delay and that the communication did not meet your expectations. We fully understand how frustrating this situation must have been.
The delivery dates shown on our website are estimated and not guaranteed. Unfortunately, delivery delays can occur in some cases, and these are often beyond our direct control as we depend on information and supply from our distributors.
If an order is cancelled, the refund is of course initiated immediately to the original payment method. Depending on the payment provider, it may take a few days until the amount is visible again.
We sincerely apologize for the inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards
The Interdiscount-Team
0 stars- worst consumer experience ever.
Sent me a phone which does not work (not physical scratches or anything- the phone is not functional and does not operate). I returned it and they sent it back to me refusing to accept a return. 200 CHF for a lump of plastic which does not work.
March 10, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
We are very sorry to hear about your experience with the phone. We understand how frustrating it is to receive a device that does not function and to encounter difficulties with the return process.
Please note that we must follow the manufacturer’s warranty procedures. If a device is defective, it usually needs to be inspected or repaired according to the warranty terms before an exchange or refund can be issued. This procedure ensures that the warranty is correctly applied.
To help us look into your case more closely, please send us the order number via a separate message on Trustpilot. We will then be able to review the situation and assist you further.
Kind regards
The Interdiscount-Team
I made a purchase by mistake. Return easy.
I made a purchase by mistake (bought a washing machine instead of a washer-dryer combo). I noticed immediately. Returning the machine was easy and processed promptly.
February 23, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
Thank you very much for your feedback. We are pleased to hear that the return process was handled quickly and smoothly after the purchase was made by mistake.
Feedback like this is greatly appreciated and helps us maintain a good service quality.
Kind regards
The Interdiscount-Team
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Had an issue and tried to resolve it…
Had an issue and tried to resolve it with customer support. I wrote detailed email, attached screenshots but they do not read and asked me questions I already provided in the email. After their response I again treied to explain further few more times but they do not read emails and ignore questions. So customer support is that bad and I will avoid interdiscount moving forward.
February 23, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback.
We are very sorry to read about your experience and understand how frustrating this situation must have been for you. This is certainly not the level of service we aim to provide.
We would like to review your case in detail. You will receive a separate message from us via Trustpilot, so you can share the necessary information with us directly. This will allow us to investigate the matter properly.
Thank you for giving us the opportunity to look into this.
Kind regards
The Interdiscount-Team
VERY POOR SERVICE
VERY POOR SERVICE. refused to change delivery options and told me to cancel and reorder later. A week later the price for the same Mac has gone up a lot. So as the price is the same as Apple.ch, I will buy there and never use this shop again.
Note that their response is to say that the above problems were unavoidable - admitting their culpability whilst making no attempt to accommodate their customers. Oh, and losing my custom permanently. Unbelievable.
January 29, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
We’re sorry to hear about your experience and understand your frustration.
Unfortunately, delivery options cannot be changed at any time, as they depend on the current order status and our logistics processes. In such cases, the suggestion to cancel the order and place a new one is the only way to select different delivery options again.
Regarding pricing, please note that prices may change at any time. As we work with different suppliers, the valid price is always the one published in our online shop at the time of ordering.
We regret that this situation led to your disappointment and thank you for sharing your feedback.
Kind regards
The Interdiscount-Team
Very bad experience with InterDiscount.
Very bad experience with InterDiscount.
I asked for a simple size exchange for a watch (same model), because it was far too big for my wrist. It was a Christmas gift, opened only at that time.
The most problematic point: at the time of purchase, you are not clearly informed that you only have 14 days for returns. You have to go and read their return policy on the website yourself. Nowadays, most retailers offer 30 days or more.
After several unanswered emails and multiple calls with promises of a callback that never happened, I was finally told that no return or exchange was possible, with zero flexibility or goodwill.
Customer service is slow, rigid, and not customer-oriented.
I absolutely do not recommend InterDiscount.
January 14, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
We are sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the size exchange of the watch, especially as it was a Christmas gift.
However, we would like to clarify that our return policy provides a 14-day return period, which is binding and applies to all purchases. Unfortunately, this period cannot be extended, even in the case of an exchange for the same model.
We also regret that our response times and communication were not satisfactory. Your feedback is important to us and helps us improve our processes.
We apologize for the inconvenience caused and thank you for taking the time to share your experience.
Kind regards
The Interdiscount-Team
Electric equipment with wrong plug
Bought a flat iron. Since it was sold with an EU plug instead a Swiss plug (as compulsory for selling in Switzerland) I returned it to the shop. Still waiting for correct reimbursement.
May 8, 2025
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
We are very sorry for the inconvenience. We will process your return as quickly as possible.
Kind regards
The Interdiscount-Team
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I am super happy everytime I use…
I am super happy everytime I use interdiscount!
Super good prices, fast and reliable delivery! Always my first search when i want to buy something
January 7, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your great feedback! We’re happy to hear that you’re always happy with our prices and fast, reliable delivery.
Kind regards
The Interdiscount-Team
Pathetic
Pathetic Service. My new Microsoft Studio Laptop, a mere 3 yrs old, died out of nowhere. Ofc guarantee just ran out then. They ofc couldn't care less about the pathetic performance. They want to charge an addional fee of 100(!?!)CHF just for sending it to Microsoft for repairs and do not provide any replacements for the one or two months you are without a device. Hard regret shoving 2000 bucks down that greedy neck. Never again, beyond pathetic!
January 8, 2026
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Hello
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it is when a device stops working shortly after the warranty period has ended.
As the manufacturer’s warranty has unfortunately expired, repairs for Microsoft devices must be handled directly with the manufacturer. We therefore have no influence on the repair process or on the repair costs determined by Microsoft.
However, if you would like us to check whether there might be a simpler or more cost-effective repair option, you are welcome to share your order information via Trustpilot, and we will be happy to review the case for you.
Please note that replacement devices during repair periods are not provided by the manufacturer and therefore cannot be offered by us either.
We regret that we cannot meet your expectations in this case, but we assure you that we are following the standard procedures defined by the manufacturer.
Kind regards
The Interdiscount-Team
Worst companie ever
Worst companie ever, bought Thursday , at 15 and on website it says if you buy before 17, you receive the next day, nothing till today, Monday…
I ordered because is super important and urgent and nothing till now, worst experience ever
December 1, 2025
Unprompted review
Reply from Interdiscount - Division der Coop Genossenschaft
Good day
Thank you for your feedback. We are very sorry that your order did not arrive as expected. Please note that the indicated delivery dates are not guaranteed. We would like to review your case in detail and have sent you a message via Trustpilot.
Thank you for your patience.
Kind regards
The Interdiscount-Team
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