We turned up before out pick up time and they were very accommodating right off the bat. There were no issues with the customer service at all they were great at pick up and drop off. The issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
Booking for our group of 7 was easy. I called the corporate office and the agent, Lisa, was very friendly, professional, and efficient . She reserved all of the units and explained how mileage, securi... See more
Company replied
We had an amazing experience with Cruise America! The RV was absolutely perfect. Super easy to operate, comfortable, and we had zero problems during our trip. Everything worked flawlessly! The st... See more
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Company details
- #5 of 6 best companies in Recreational Vehicle Rental Agency
- #1 of 2 best companies in RV Dealer
About Cruise America
Information provided by various external sources
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service.
July 15, 2026
Very friendly and helpful in working…
Very friendly and helpful in working out the details of planning our trip. When we had to change plans a few times it was all done smoothly and with much help! The staff was always very kind and the customer service wonderful!
July 15, 2026
The booking agent was knowledgeable
The booking agent was knowledgeable, pleasant and helpful.
July 15, 2026
Reply from Cruise America
Hi Kathy,
Thank you for your wonderful review! We’re delighted to hear that your booking agent was knowledgeable, pleasant, and helpful throughout the reservation process. Providing friendly, professional service is what we strive for, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
The agent answered all of our questions…
The agent answered all of our questions and explained everything to us.
July 21, 2026
Reply from Cruise America
Hi Pamela,
Thank you for your wonderful review! We’re delighted to hear that our representative answered all of your questions and took the time to explain everything clearly. Providing knowledgeable, friendly service is what we strive for, and we truly appreciate your kind words.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Jack,
Thank you for your wonderful review! We’re delighted to hear that you had a great experience with our customer service team and found them to be so helpful. Providing friendly and attentive service is what we strive for, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Grey water leaked out every time you…
Grey water leaked out every time you used it. Had 2 license plates on it from different states (California and Florida), shower didn't work, rv was loud and embarrassing, smelly and just gross. Do not recommend.
July 19, 2026
Unprompted review
Reply from Cruise America
Hi Jared,
Thank you for taking the time to share your feedback. We sincerely apologize that your rental experience did not meet your expectations. We understand how frustrating it would be to encounter issues with the grey water system, shower, vehicle condition, and other concerns during your trip.
Providing a clean, well-maintained RV is something we strive for, and we're sorry to hear that your experience fell short. Your comments regarding the condition of the vehicle, the water leak, and the other concerns have been shared with the appropriate management team for review and follow-up.
If you have not already contacted our Customer Relations team, we encourage you to email us at CR@CruiseAmerica.com so we may review your rental experience in greater detail and determine whether there is anything further we can do to assist.
Thank you for bringing these concerns to our attention.
Dan was very helpful in answering my…
Dan was very helpful in answering my questions and advising me on what to do
July 20, 2026
Reply from Cruise America
Hi Marty,
Thank you for your wonderful review! We’re delighted to hear that Dan was so helpful in answering your questions and providing guidance throughout the reservation process. Providing knowledgeable and friendly service is what we strive for, and we truly appreciate you taking the time to recognize his efforts.
We’ll be sure to share your kind words with Dan. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Catherine,
Thank you for your wonderful review! We’re delighted to hear that Shayla provided you with such a pleasant and informative experience. Providing friendly, knowledgeable service is what we strive for, and we truly appreciate you taking the time to recognize her efforts.
We’ll be sure to share your kind words with Shayla. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Karen,
Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our Customer Service Representative. Providing friendly, knowledgeable, and helpful service is what we strive for, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Even though the rv I requested was…
Even though the rv I requested was unavailable I still got great service.
July 11, 2026
Reply from Cruise America
Hi Minyhon,
Thank you for your wonderful review! We’re delighted to hear that, even though your requested RV was unavailable, our team was able to provide you with great service and assist you with your reservation. We always strive to make the experience as smooth as possible, even when availability is limited.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Unfortunately do to a medical issue we…
Unfortunately do to a medical issue we had to cancel. They made it easy and we very friendly. We will be back
July 10, 2026
Reply from Cruise America
Hi Jeffrey,
Thank you for your wonderful review! While we're sorry to hear that you had to cancel your trip due to a medical issue, we're glad our team was able to make the cancellation process easy and provide you with friendly service during a difficult time.
We truly appreciate your kind words and are grateful you chose Cruise America. We wish you all the best, and we look forward to assisting you on your next adventure when the time is right!
We are a South African family…
We are a South African family travelling across the USA, and we rented a Cruise America RV for a 3.5-month holiday. We are now about seven weeks into our trip, and unfortunately, this has been one of the most disappointing rental experiences we've ever had.
The problems started almost immediately. We've dealt with a leaking roof, broken table and bed mechanisms, and now our refrigerator has completely failed. We have already had to take the RV in for repairs once, losing valuable vacation time, and yet the problems continue.
What has been even more frustrating than the mechanical issues is Cruise America's customer service. Every time we report a problem, we're told to wait 24–48 hours for a supervisor to call us back. Every single issue has turned into a battle just to get assistance.
Our fridge and freezer are currently not working, meaning we're losing hundreds of dollars worth of food, yet there seems to be no sense of urgency. It's now been over 24 hours since we reported the issue, and we're still waiting for a supervisor to contact us to arrange repairs.
To make matters worse, we were promised a replacement RV more than two weeks ago, but we're still waiting with no clear communication or timeline.
We understand that mechanical problems can happen with any vehicle, especially one that's constantly on the road. What we cannot understand is the lack of urgency, poor communication, and the amount of time customers are expected to wait while their holiday is disrupted.
We invested a significant amount of money into this once-in-a-lifetime family trip, and instead of enjoying our vacation, we've spent far too much time dealing with breakdowns, repairs, phone calls, and waiting for callbacks.
Based on our experience so far, I cannot recommend Cruise America. The RV has been unreliable, and the customer service has made an already difficult situation far worse.
June 8, 2026
Unprompted review
Reply from Cruise America
Hi Nicole,
Thank you for taking the time to share your experience. We sincerely apologize that your family’s once-in-a-lifetime trip has been impacted by the issues you encountered with your RV. We understand how frustrating it must have been to experience multiple repairs, a refrigerator failure, and the disruption these issues caused to your travel plans.
We also regret that you were dissatisfied with the level of communication and support you received while working with our Traveler's Assistance team. Providing timely assistance and keeping our customers informed are priorities, and we're sorry we did not meet your expectations.
If you have not already contacted our Customer Relations team after the completion of your rental, we encourage you to email us at CR@CruiseAmerica.com. Our Customer Relations team reviews all post-rental concerns thoroughly, including Traveler's Assistance records and repair history, to ensure every concern receives a comprehensive review.
We appreciate you bringing your concerns to our attention and wish you and your family safe travels for the remainder of your journey.
solid communication skills and provided…
solid communication skills and provided an excellent level of service
July 16, 2026
Reply from Cruise America
Hi Mark,
Thank you for your wonderful review! We’re delighted to hear that our representative provided excellent service and communicated clearly throughout the reservation process. Delivering knowledgeable, professional, and helpful customer service is what we strive for, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Thomas,
Thank you for your wonderful review! We’re delighted to hear that David provided such a great experience and that you found him patient and easy to work with. Providing friendly and helpful service is what we strive for, and we truly appreciate your kind words.
We’ll be sure to share your feedback with David. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Speaking to the sales rep was very easy…
Speaking to the sales rep was very easy . He had the information available and booking was very easy. We did not get the exact dates we wanted but he was able to accommodate our needs as best he could
July 13, 2026
Reply from Cruise America
Hi Edgar,
Thank you for your wonderful review! We’re delighted to hear that your reservation representative made the booking process easy and had all the information you needed. While we’re sorry your preferred dates weren’t available, we’re glad he was able to accommodate your travel plans as best as possible.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Broken generator, no hot water, faulty door — and a $33.70 refund. Avoid.
We rented an RV from Cruise America (RA# 80902347) for a 10-day, 9-night cross-country trip from New Jersey to California, and it was the worst rental experience we've ever had.
The vehicle was handed over dirty, with a filthy fridge and marks all over the floor, despite Cruise America threatening customers with cleaning charges. The handover itself was rushed and inadequate, leaving us to figure out switches and control panels ourselves.
Then the real problems started. The generator wouldn't run for more than 30 seconds no matter what troubleshooting we tried (manual, videos, and their phone support). That meant no AC in the living area for the entire trip, which was dangerous for our dog, a brachycephalic breed that struggles in heat. We were forced to reroute the whole trip to stay at powered campsites every night, costing us nearly $1,000 extra in campsite fees. We also exceeded our prepaid 3,000 miles and burned extra fuel, all because they supplied a faulty vehicle.
The water heater never worked either, so it was freezing cold showers for 10 days. Their phone support's suggestion? That we rewire a control panel ourselves. Outrageous.
The side door latch kept failing from day 2. Even the deadbolt wouldn't hold it shut, and we had to tie it closed with rope to stop it swinging open while driving. The staff member at drop-off couldn't get it to stay shut either, so this wasn't user error.
We reported issues by phone during the trip and again at drop-off, then to customer relations as directed. After all of that, Cruise America refunded us $33.70. Thirty-three dollars, for a trip where their broken vehicle cost us over $1,000 in unplanned expenses and made a stressful international relocation miserable.
We will never rent from Cruise America again, and we'd urge anyone considering it to think twice. If anything goes wrong with the vehicle, you'll be left to fix it yourself and fobbed off afterwards.
June 7, 2026
Unprompted review
Reply from Cruise America
Hi Harvey,
Thank you for taking the time to share your feedback. We’re sorry to hear that your rental experience did not meet your expectations and apologize for the issues you encountered during your trip.
We also apologize that our Customer Relations team did not have the opportunity to fully review your claim before it was disputed through your financial institution. While we completely respect your decision to pursue a dispute with your bank, once a chargeback is initiated, it limits our ability to continue reviewing or resolving the claim directly. We regret that we were not able to reach your claim quickly enough, especially during our busy travel season when claim volumes are significantly higher than normal.
We understand your frustration regarding the condition of the RV, the generator, water heater, door latch, and the impact these issues had on your travel plans. We appreciate you taking the time to share your experience, and your comments have been shared with the appropriate teams for review.
Thank you for bringing these concerns to our attention.
Excellent Customer Service and a Seamless Booking Experience
I’ve made two reservations with Cruise America and had to cancel one of them. Both the booking and cancellation processes were seamless, and the customer service was excellent throughout. I would especially like to recognize Ms. Lisa Bostick, whose assistance was outstanding. She was highly efficient, professional, and exceptionally kind.
July 12, 2026
Reply from Cruise America
Hi Amir,
Thank you for your wonderful review! We’re delighted to hear that both your reservation and cancellation experiences were seamless and that you received excellent customer service throughout the process.
We’re especially pleased to hear your kind words about Lisa Bostick. Her efficiency, professionalism, and kindness are exactly the qualities we strive to provide, and we’ll be sure to share your recognition with her.
Thank you for choosing Cruise America. We truly appreciate your support and look forward to assisting you with your future travel plans!
Customer service / booking rep was…
Customer service / booking rep was friendly, knowlable and helpful.
July 2, 2026
Reply from Cruise America
Hi David,
Thank you for your wonderful review! We’re delighted to hear that our customer service representative was friendly, knowledgeable, and helpful throughout the booking process. Providing exceptional service and making the reservation experience easy for our customers is what we strive for.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Well I had an injury an was unable to…
Well I had an injury an was unable to make the trip, an I was unable to get a refund on the $300.00 that I put down on a deposit. And I could understand that if I just did not go but having an injury being in the hospital is a little different
July 2, 2026
Reply from Cruise America
Hi Raymond,
Thank you for your feedback. We’re sorry to hear about your injury and sincerely hope you are doing well and recovering.
We understand how unexpected medical situations can disrupt travel plans and how disappointing it is to miss a planned trip. We would appreciate the opportunity to review your reservation and the circumstances surrounding your cancellation. Please contact our Customer Relations team at CR@CruiseAmerica.com with your reservation information and any supporting documentation so we can review your concerns in greater detail.
Thank you for bringing this matter to our attention, and we wish you a speedy recovery.
Reply from Cruise America
Hi William,
Thank you for your wonderful review! We’re delighted to hear that our representative was thorough, pleasant, and helpful during your call. Providing friendly, knowledgeable service is what we strive for, and we truly appreciate your kind words.
Thank you for choosing Cruise America, and we hope to assist you with your next adventure!
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