I placed my order online and it showed 1 in stock, as soon as I purchased the item it then showed that it was unavailable, they took my money and then today I received an email saying “my order has be... See more
Company replied
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See what reviewers are saying
Absolutely over the moon with my Ashleigh And Burwood aromas, lots of choice and at decent prices. Bought 3 bottles of various liquids and shall definitely be buying more just before these run out. Ca... See more
Most impressed with your service. Had to call customer service twice to sort out slight problems, all dealt with very efficiently and easily. Goods received very quickly, all three orders within two... See more
I’ve visited J32 again since my last review and unfortunately it seems the temperature issues haven’t been resolved. This time the shop was cold, which made it uncomfortable to spend much time insid... See more
Company details
- Gift Shop
- Bags and Luggage Store
- Flavours, Fragrances and Aroma Supplier
- Perfume Store
- Toy Store
- Watch Store
Written by the company
Collectables is a leading family-run retailer based in the North East of England. We specialise in home fragrance, comfort and well-being, gifts and home accessories. Available both online and in-store. Registered office: Units A & B Patterson Street, Gateshead, NE21 5SD
Contact info
Units A & B Patterson Street, NE21 5SD, Gateshead, United Kingdom
- 0191 499 1589
- support@collectables.co.uk
- www.collectables.co.uk
3.2
Average
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Not fully informed of items being out of stock and some boxes a little bashed up.
Great prices for the products and some good products. However some of the boxes were bashed up. Was sent in two deliveries however one thing was missing but no notification of it not being sent at all. The last I heard was that it was due to be sent out ( from the information in the first order) however when I checked my credit card statement the amount for this one item has been refunded so assume this is for this. Good on the one hand as I didn't have to quibble or remind them to get a refund. But I'm slightly annoyed I wasn't informed of this at any time.
November 15, 2012
Unprompted review
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Fast Service!
Ordered Monday morning, was delivered first thing Tuesday,
Fast Service and best price around!
October 31, 2012
Unprompted review
Saved as one of my Favourites
Great service and prices. Fast delivery and very well packed. I will certainly recommend this company to all my friends and hope to order again in the future
October 17, 2012
Unprompted review
Disappointing deivery
Handbag ordered as a gift. Recipient says it is lovely. HOWEVER I asked that no invoice be included in parcel and it was. Also promised free gift not included.
July 31, 2012
Unprompted review
Excellent Customer Service and Price
I was looking for a particular Kipling bag and came across it on the Collectables website for £32 less then it costs instore, postage was also free so I ordered it there and then.
My parcel was dispatched quickly and I received it today complete with a voucher for 10% off my next order.
June 11, 2012
Unprompted review
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Excellent Service & Prices
Thanks, ordered yesterday received today at half the price product selling elsewhere! :)
May 18, 2012
Unprompted review
10 out of 10 for Service.
Easy to order & plenty of choice. Goods arrived really well packed & protected. Fast delivery too. This was my first purchase from them but I will be shopping here again.
May 16, 2012
Unprompted review
Excellent Service
I found it very easy to order and delivery was really quick will defo be ordering from them again
May 5, 2012
Unprompted review
The best candle shop around
Collectables have a massive selection of top brand scented candles. They supplied my wedding and now they fill my home'
March 24, 2012
Unprompted review
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Great service
I always go back to Collectables because they have a wide range of stock and their delivery is really fast
March 20, 2012
Unprompted review
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