Brilliance.com Reviews 

4,902
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning quality of the merchandise, gorgeous presentation packaging, and the remarkably smooth online customization process. Many buyers also appreciate the exceptional helpfulness of the support team members who patiently guide them through every single step of custom engagement ring orders. Some reviewers were not happy with specific design details, noting that accent stones or hidden halo diamonds appeared extremely small compared to online promotional photos. Others also mentioned feeling frustrated when interacting with customer service representatives who provided conflicting estimates, delayed communication, or very limited assistance.

What people talk about most

Quality

Reviewers mention positive feedback about quality, noting that the diamonds and jewelry feature stunning... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful representatives... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the online process is simple to navigate... See more

Staff

People report positive experiences with staff, praising helpful representatives who guided them every step of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It took a little time, but it was absolutely worth the wait! I designed my own ring, and the talented craftsmen at Brilliance did an amazing job bringing my vision to life. My ring is truly uniq... See more

Rated 5 out of 5 stars

Ariel was instrumental in getting me a custom designed diamond ring for our 50th wedding anniversary. We worked together tweaking the Computer Aided Design (CAD) renderings from mid June until I purc... See more

Rated 5 out of 5 stars

Our experience was amazing!!! I ordered a ring for my 25th anniversary and they were extremely helpful through the whole process. I went with a pave setting and 3ct. Radiant cut center and I can’t st... See more

Rated 5 out of 5 stars

Ring came as advertised and delivered on the exact date promised. Highly recommend. Kyle answered my questions in a very timely manner via email. Only thing I would do differently is not pay for the e... See more


Company details

  1. Jewelry Store
  2. also in
  3. Diamond Dealer
  4. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,902)

660 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was smooth

Everything was smooth. Delivery came early and was exactly what I ordered. Customer service was quick and responsive with any questions during the wait. Most importantly, wife to be loved the ring. Would recommend to others.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

She loved it!

Great selection, great prices, great quality. My order was delivered within the estimated timeframe. They provided updates at every stage of the process. My fiancé loved the ring and many more compliments from others. Only con is the inconvenience of not having local shop for resizing and maintenance.

October 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

My fiancee loved the ring. I got a great ring for the price. Customer service was very responsive when the delivery was late and gave me a complimentary upgrade.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased three fabulous rings…

I’ve purchased three fabulous rings from Brilliance. Each setting and stone were exactly as pictured and more brilliant than the photos. Their communication throughout the setting process is fabulous. Their craftsmanship and quality is outstanding. And if you shop around, you know you cannot beat their prices. I highly recommend Brilliance.com.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customization/Great Customer service

The process of ordering lets you fully customize the entire ring. I loved getting to see the different cuts on the band I fell in love with. I absolutely love the ring and would recommend Brilliance to anyone who’s is looking for a ring that doesn’t look like everyone else’s ring from big box Jewelry sales.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered an engagement ring

Ordered an engagement ring, recieved it on time with great customer support and communication. The ring was everything we could've ever imagined and more!!! Very impressed with the quality and the service. 10/10 recommend :)

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait, beautiful!

It took a little time, but it was absolutely worth the wait! I designed my own ring, and the talented craftsmen at Brilliance did an amazing job bringing my vision to life. My ring is truly unique and absolutely beautiful!

A special thank-you to Ariel, my design coordinator, who was incredibly patient, helpful, and thoughtful with her suggestions throughout the process. She made the experience even better. Kudos to Ariel!

If I ever need another custom piece of jewelry made, I will definitely be reaching out to Ariel and Brilliance again. I couldn't be happier with my ring!

November 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had Ariel help me to design my ring

I had Ariel help me to design my ring. She was very helpful she even sent me photos of the settings on her hand so I could See what they would look like in real life as compared to a photo online. I would Definitely recommend getting your engagement ring here! The prices are so much better online than in store

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Two colored lab diamonds and would buy again

I ordered two unique lab diamond rings from Brilliance, one was a pink diamond, kite shaped in the floating setting (above the band) and one criss cut rectangle in a warm sunny yellow signet bezel.

Both rings are lovely and great quality. I gave the pink diamond to my mom and she wears it daily.

I wish their site had a way to search settings more easily seeing side profiles in previews and not having to click into each so I could better fine rings I like. But the jewelry itself is amazing.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I knew what she liked. But I wanted to do it a little different and they helped me. Also I wanted mine to be a surprise so they helped me find a stone that was already there and got it into the mount I wanted quickly. From talking to them to having it jn hand was only a couple weeks. Great experience and she loves the ring. Good quality, paperwork to support it. Great company.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond Happy!

I’m beyond happy with the three stone ring I ordered. It was so simple to pick the design, setting and the lab diamond. The whole process from start to finish was seamless from receiving regular order updates to delivery. It arrived in gorgeous packaging with certified papers. Thank you!

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

My overall experience was great

My overall experience was great. I worked with Brillance’s team of experts that helped me find the perfect ring for my now fiance. The online process was easy to navigate and offered countless options. I was a little worried that the ring may not get here before I planned on proposing. I addressed my concerns with Brilliance and they put a priority order on mine and got me the ring with time to spare!

July 28, 2026
Unprompted review

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