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Bildelsbasen Nordic AB (Bildelsbasen.se) Reviews 

51
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TrustScore 2 out of 5

2.2

Online Marketplace
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Company details

  1. Online Marketplace
  2. Auto Parts Store

Written by the company

>>VIKTIG INFORMATION OM RECENSIONER OCH ANSVAR: Många recensioner på Trustpilot gäller de företag som annonserar på vår marknadsplats och inte själva tjänsten Bildelsbasen.se. Vi försöker alltid hjälpa våra besökare att följa upp och lösa ärenden när problem uppstår mellan köpare och säljande företag. Bildelsbasen har valt att inte använda Trustpilots betalabonnemang för aktiv insamling av recensioner. Besökare som genomför köp via vår sajt får redan ett uppföljningsmail där de kan betygsätta sin affär med det säljande företaget. Vi vill därför undvika flera omdömesförfrågningar för samma köp. På Bildelsbasen.se visas även omdömen och betyg direkt hos respektive säljande företag för att ge köpare bättre information inför sitt köp. >> OM BILDELSBASEN.SE: Bildelsbasen.se är en digital marknadsplats och sökmotor för fordonsdelar. Cirka 130 företag inom fordonsbranschen visar tillsammans över 7 miljoner bildelar på plattformen. Bildelsbasen AB säljer inte bildelar. Det är företagen som annonserar på marknadsplatsen som själva ansvarar för försäljning, prissättning, produktinformation, bilder, leverans, garanti och reklamation. Bildelsbasen AB utvecklar, driver och underhåller marknadsplatsen www.bildelsbasen.se. >> KONTAKT OCH SUPPORT: Har du synpunkter på webbplatsen eller våra tjänster är du välkommen att kontakta oss via: support@bildelsbasen.zendesk.com Gäller ditt ärende en specifik order rekommenderar vi att du i första hand kontaktar det säljande företaget direkt. Om du inte får hjälp går det även bra att kontakta Bildelsbasen så hjälper vi till att följa upp ärendet. >>OM FÖRETAGET BILDELSBASEN NORDIC AB: Bildelsbasen Nordic AB utvecklar IT-lösningar och digitala tjänster för företag inom fordonsbranschen, med fokus på sökning, hantering och återanvändning av fordonsdelar.

Contact info

2.2

Poor

TrustScore 2 out of 5

51 reviews

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2.2

All reviews

(51)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Bilåtervinning i Tibro AB Cheater seller!

Seller Bilåtervinning i Tibro AB send part bigger box than selected package maximum dimension was (sender make all those selections). Also charge from me "express delivery" cost over 100€ (normal cost max 50€). Well, because box was too large it takes over three weeks get part finally to right size parcel machine. I contact several time to seller and also shipping company (NordPost); no any help, just lies from seller. Now I want return part because delivery take so much time; seller dont take any responsibility! Just say that I have no right return part. This company Bilåtervinning i Tibro AB / Muhanad Ayad Fatah is true liar and cheater!

April 18, 2023
Unprompted review
Bildelsbasen Nordic AB (Bildelsbasen.se) logo

Reply from Bildelsbasen Nordic AB (Bildelsbasen.se)

Hello!

When there is a problem with one of the companies that sell parts at our site, please reach out to us first so we can try to help you.

I will investigate this case, please give me the information I need to find the information about the order.

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Rated 1 out of 5 stars

I order a small fog light

I order a small fog light. And these clowns want as much for the freight as the part cost. 20€ freight within Sweden. The package I estimtimate to be 200*150*100mm. and weight les than 0.5kg.

100% ripp off.

First and last time

Answer: to the answer below. Well beacuse I need the part and your site did not offer any other cheaper options.

But regardeless of my need I still have the opinion that the freight options you offer are totally derailed,
It is you choosing what freight companies you cooperate with and on what terms. Not me as a customer.

Reply three:
And here we go with the blame game. It is not us it is them. So old.

Still you cooperating with a comapny that scams the customer on the freight. Both you and me know that freight is not 20€. So if you had any concern about your own reputation you would not work with scamers. Simple as that. However you twist and turn this you are just digging the hole deeper and making my point stronger.

October 4, 2022
Unprompted review
Bildelsbasen Nordic AB (Bildelsbasen.se) logo

Reply from Bildelsbasen Nordic AB (Bildelsbasen.se)

Hello!
Bildelsbasen.se do not set the freight price. It is the advertisers on our page that do that. So you should set your grade at the company you ordered from.
But why did you order from that company when you thought that the freight was too expensive? It cannot be a ripp off when you knew the freight price before buying it.

Answer two:
No, we don't offer the freight. The seller (often a dismantler) has their own agreement with freight companies. We do not have any agreements with freight companies because we do not sell or send car parts.

Rated 1 out of 5 stars

Beware: Returned product - no refund

Beware! Ordered wrong part, not even unpacked when received and it was obvious it would not fit.
Agreed to return for a refund.
Support was hard to reach but confirmed that was the way.
After it was sent back, I got weird excuses it went to wrong place (although I could prove it was sent to the exact address I was instructed to ship to) and eventually the package was marked as delivered and I lost my part and my money (nearly 400€)
Support did not help and stopped talking to me and I would have been better off keeping the part and not spending a decent amount of money on shipping it via a courier. If I sold it locally, at least I would have got some of my money back...

Might be this was safe to buy at some point but this last experience left me feeling a bit uneasy about purchasing via this site.

February 21, 2022
Unprompted review
Bildelsbasen Nordic AB (Bildelsbasen.se) logo

Reply from Bildelsbasen Nordic AB (Bildelsbasen.se)

If a part do not fit even though the has gotten information about your vehicle and checked, then you should have full refund and the return cost paid.
Please let me know what advertiser on our site what do not follow the rules. You should have contacted our support after the refusal from the seller.
You can read the agreement of purchase here:
https://www.bildelsbasen.se/en-se/documents/Buying-car-parts

Rated 1 out of 5 stars

They are not shipping in Italy wich is…

They are not shipping in Italy wich is part of EU.

November 2, 2021
Unprompted review
Bildelsbasen Nordic AB (Bildelsbasen.se) logo

Reply from Bildelsbasen Nordic AB (Bildelsbasen.se)

Hello,
I am sorry, but it is up to each seller to decide where they wish to send their packages. In your case, I guess the seller do not send outside of Sweden.
We are working on our new upcoming site where we will show which part that can be delivered outside of Sweden directly om each ad.

Show reviews in all languages. (51 reviews)

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