Autoglass® Reviews 

I would definitely recommend autoglass very helpful, knowledgeable and friendly service from start to finish

Did abrilliant job of repairing the chips on my windscreen.

The windscreen replacement was fine.. what wasn’t good was the fact that they said they would phone me when the job was finished..they didn’t so after the designated two hour slot i returned to the workshop they told me the job was finished but your car is blocked in by another car which they were apparently struggling to repair. I asked how long would they be I was told ten minutes..forty minutes later my car was released.. poor customer service at the Nelson branch on the B & Q car park.. I was not happy 😩

very good service,
polite and courteous technician,
no mess and on time

How easy and professional it is

After having quite a difficult experience with Autoglass over the last few months, I really want to give Anastasia the recognition she deserves.

From the moment she took over my complaint, she was absolutely brilliant. She listened to everything that had happened, kept me updated, took my concerns seriously and genuinely seemed to care about getting things resolved.

After several cancelled and rearranged appointments going back to June, my replacement glass was finally completed today, 7 September and my complaint has now been upheld. Anastasia has been professional, friendly and helpful throughout and has completely changed my experience of how the complaint was handled.

It’s very easy to leave a review when things go wrong, so I think it’s equally important to recognise someone who has gone above and beyond to put things right.

Thank you, Anastasia — you’ve been a credit to Autoglass and I really appreciate everything you’ve done for me.

- Professional Service
- Good Time Keeping
- Good communication

Extremely easy booking process - they came out at the agreed time and replaced the screen in under 1hr. Really friendly team too

Had my windscreen fitted by auto glass and right from booking through to installation was absolutely seamless highly recommended thank you very much

My vehicle went in for its first MOT one week ago. The 3 year service was carried out in parallel. The vehicle failed its MOT due to a crack in the windscreen that was repaired last September. A week has now passed and Autoclass still haven’t arranged for an inspector to attend an assess the windscreen under the repair warranty. Vehicle cannot be driven to Autoglass centre as no longer has a valid MOT.

Extremely unreliable.
Two mobile technicians appointment were cancelled without any notice, only way I found out was by calling the company and asking when is the technician due to arrive, only to find out that the appointment has been cancelled with no explanation.

The service over the phone has been disappointing although the agents have been very kind and friendly.
No one was able to get a hold of the customer service department to find me a solution, there have been two occasions that I have been on wait to customer service department for over 35 minutes with no one answering and no manager seems to be available to help.

When the first appointment was canceled I was offered an appointment 8 days after, once that appointment arrived I received an option to book another appointment in another weeks time.

A deposit has been taken by AutoGlass for the service however no one takes responsibility for this horrible experience.

I was promised a call back from a manager multiple times with no one reaching back to me.

At this point I’m trying to get my deposit back and book with a different company.

I would give 0 stars. Tried to make an online booking and the website shows an error when looking to book an appointment. Called in and the advisor was constantly yawning, had to repeat information several times. Terrible services, if it wasn't the fact insurance company said I had to use them, I wouldn't.

Great service went as planned by friendly efficient technician

Very polite and professional technician – he indicated how long it would take and did a great job (even during some heavy rain).

All I can say is from start to finish I thought you did a first class job, and I was more than pleased.

Excellent Service and very efficient

Service was good and guy was nice and have a good service

Great customer service before and during the appointment. Highly recommend! Personal shoutout to Scott.

Autoglass offered a good service, with a friendly and efficient fitter