Asda Reviews 

Most arogant manager ever Asda Norwich Gary ( by the way he lied about being a manager because he is not one) the manager ie Paul SELF but he's every bit as arrogant as the fraud who claimed his job . Useless people!

I purchased a rug which did not suit my room
It clearly said it could not be returned to store but a courier would be arranged via customer service
FOUR calls to customer service reassured me the parcel would be picked up the following day
FOUR TIMES the courier failed to appear
On my FIFTH call to customer service I asked to speak to a manager. When the same failed process was offered I was told this could take 1 to 3 hours as he was busy
Your Customer service is not working This is over a £25 refund
I want a resolution to my issue

Sent me code as a new customer which was not valid.
I never bought anything as I am a uni student and wanted to save money with voucher.
Total waste!!

Easy way to get details and make customers.

Placed an order for home and click and collect
Still no order and impossible ro get hold of customer care
Am still owed £22
Asda.needs to do better

Went in Tuesday st Kings Heath and not 1 check out open only the self checkouts and the queues massive. Walked out and went to Sainsburys. Your loss

This evening we had the unfortunate experience of eating an Asda EXCEPTIONAL steak and bacon pie. We had three pieces of steak the size of half a stock cube and no bacon at all. This is corporate theft. The equivalent of me stealing a pie from the store. Asda have proved once again to be dishonest. It isnt difficult to check the validity of a claim for exceptional quality.

Unable to give good star rating. Overall ASDA DO NOT GIVE A ?
You all see reviews so if you shop there you know what lack of service you will get. Yes all ASDA stores have homeless people begging as security are not able to deal with anything outside store, you will be stopped and treated as a thieves if you have more than avarage shop but homeless can enter store and take what they like without any interactions. Asda is done

Went to Asda today early afternoon to buy some Maltezers and Kit Kats for someone and was looking in the Christmas section was lost until Tony showed me to the chocolate section stopped what he was doing to help .I would still been wondering around for half hour so thanks for your help.

Shopping at Asda and using the rewards app has given me bno rewards. I think it outrageous and irresponsible marketing ploy to get people to take out loans and credit credit cards just to increase a cash pot we should be able to increase our cash pot while spending in store

So I placed an order with ASDA and of course I got sick on the day of the delivery. So I wasn't able to go to the door and collect my groceries. So then today I go to check you know if they have done a refund or expect today. A message saying hey you know we're sorry on the missed delivery Etc., now this is a second time this has happened. The driver will put down delivered when it hasn't been delivered think that whoever their drivers are if they are that dishonest they need to be reported and be fired.

Rang custermor service to ask a question.about ann order i do in my name to be delivered to a vulnerable person in different location,after 10 minutes lady said didnt know shed transfer me to someone else and just cut me off.any use of them being there.

Gents clothing section in semi darkness and aparently has been for over a week. I suggest you take your own torch for ease.

Rude, cold, and hostile staff. Avoid.

I went to Asda Halifax at 7:30am to buy a birthday cake and was met with hostility from the moment I walked in. Staff gave me dirty looks and I was sized up as I walked the aisles, like I was a problem rather than a customer.

This isn't the first time. I stopped shopping here because of how I was treated, and today proved I was right to.

I asked a member of staff where the sourdough was. He didn't even turn around. He just jabbed a finger in its direction and carried on. That's contempt, not customer service.

The staff in this store are cold, unwelcoming, and unprofessional, and it's unacceptable that they think this is how to treat the people who pay their wages. Asda management needs to look at the culture in this store.

I will never step foot in it again.

CHESTER STORE !! 6.30 pm plenty customers not a single check out open asked to speak to a manager manager Mitchell came over very poor attitude said if you want a check out open then ask no apologise what so ever and walked off and again stood at self check out waiting for the transaction to be approved while he was busy talking to a member off staff - come on Asda you can do better than this !!
The discussion between the Manager and myself the closing discussion was due to the experience this evening I would be leaving a review his response was - I look forward to reading your review !!! Really terrible attitude !! So i hope you enjoy reading this review Mitchell as you said also when I said to him I was a manager in a large retail store his words were - Are you now ( wow )

Asda is my local supermarket I do use occasionally online service,but unless big shop I pop in for small items.The bakery staff are lovely and great selection.The staff are friendly and always willing to help.

Went for fuel Friday evening, swiped phone £99.99 pending as usual , but the pump didn’t pump fuel. Thought maybe I didn’t swipe it so tried again same issue.

Went to a different pump - repeated the process, same issue X 3 £99.99 are now taken from my account although the bank declined the payment, it’s in a holding pool.

Called bank - have to wait 7 working days , try to visit the merchant ASDA they said.

Went to ASDA , you have to call ASDA HOUSE , called them, to be told we cannot help until 7 days

I got £300 tied up in a transaction that didn’t happen stuck in a holding pool which ASDA say they cannot do anything about- happy Xmas shoppers

Shocking system when it don’t work !!!

Shame you can't give 0 stars! Don't expect your order to arrive even when paying for next day delivery, when you're excited because one package eventually arrives albeit late chances are it'll have your name and address on the outside but not your items or invoice on the inside. Couldn't make it up! Try ringing customer service at your peril, it's an Indian call centre who really couldn't care less either and any replacement, although their error, will take a week or more delivery if it ever arrives so 0 stars there too!!!
This order was split into 2 parts by George, both due to arrive on 31st October next day delivery yet still not here 2/11/26. George emails say out for delivery but Evri emails say order delayed, this happened back in August with an order and I thought that was my bad luck so wouldn't happen again surely but it seems the norm judging by these reviews!? What a terrible company...

Appalling customer service.Dropped off a faulty air fryer over a year ago , still waiting for a refund !!!When I speak or email them ,they keep assigning new tickets to my case.and it gets nowhere

went shopping in asda today, not been for a while. Only one manned checkout!!! big queue. used the large self service, one lady overseeing 5 lines, everyone had to keep calling her, as the machines stopped working, didn't like you moved a bag, moved something twice, it was a nightmare, probably took 10 mins longer than a normal checkout, gave up packing, just left everything on the scales?, then threw the rest into the trolley and packed bags at the car. Do they want everyone to have home delivery? Will never shop there again, which is a shame as like to go 3 or 4 times a year, to do a big shop and christmas shop

Totally rubbish customer service in store and online. No help and refusal of refund for online groceries of dry goods. Ridiculous request of going to multiple Asda stores for online refund and customer service desk saying they don’t do online refund? Day light robbery. Useless people.