Been a online buyer for quite sometime now .Living in a none english language speaker country is quite challenging to find books in english language. Thats why when I discovered adlibris few years ago... See more
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Great customer service and fast response time. Even if thing's go wrong they try take help, meanwhile other service will delay thing because no one wants admit who's at fult. Meanwhile the customer do... See more
I ordered one item but they took money for 5 items. I contacted them one minute afterwards to point out the error and have now been told the items have been shipped. Thus cannot be true. They took... See more
They are a great company and I love ordering from them instead of like Amazon but their shipping time is so long and painful. They don’t have to ship overnight but 3-5 days would be better and not lik... See more
Company details
About Adlibris
Written by the company
Adlibris är Nordens största nätbokhandel och vi vill inspirera människor till sin nästa läsupplevelse. Vi vill visa dig vägen till böcker som hänför, berör och upprör eller för en stund tar dig med till en helt annan värld. Hos oss ryms över 13 miljoner titlar samt det senaste inom spel, pyssel, garn och allt annat som hör en modern bokhandel till.
Besök vår kundservicesida för att hitta svar på vanliga frågor samt information om hur du kontaktar vår kundservice.
Flexibla leveranssätt som passar dig
Är du en early bird eller en nattuggla? Vill du hämta ut ditt paket eller föredrar du hemleverans? Hos oss kan du välja mellan flera flexibla leveransalternativ som passar just dig. Så att du snabbt får hem din beställning när lusten att läsa, pyssla eller spela slår till.
Alltid bra priser
Att läsa, lära och skapa ska vara lätt. Därför har vi alltid bra priser. Och alltid ett stort utbud. Så nästa gång du vill köpa en ny favoritbok, lite härligt pyssel eller roliga spel behöver du inte tveka. Bra va?
Nordens största utbud av böcker och mer
Med miljontals böcker och det mesta av det bästa inom spel, lek och garn har vi något för alla.
Besök vår kundservicesida för att hitta svar på vanliga frågor samt information om hur du kontaktar vår kundservice.
Flexibla leveranssätt som passar dig
Är du en early bird eller en nattuggla? Vill du hämta ut ditt paket eller föredrar du hemleverans? Hos oss kan du välja mellan flera flexibla leveransalternativ som passar just dig. Så att du snabbt får hem din beställning när lusten att läsa, pyssla eller spela slår till.
Alltid bra priser
Att läsa, lära och skapa ska vara lätt. Därför har vi alltid bra priser. Och alltid ett stort utbud. Så nästa gång du vill köpa en ny favoritbok, lite härligt pyssel eller roliga spel behöver du inte tveka. Bra va?
Nordens största utbud av böcker och mer
Med miljontals böcker och det mesta av det bästa inom spel, lek och garn har vi något för alla.
Contact info
3.8
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Theiving company
I ordered 1 item from them and got billed for £105, straight away cancelled but to no avail. Theiving company , stay well away
July 16, 2026
Unprompted review
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I ordered one item but they took money…
I ordered one item but they took money for 5 items. I contacted them one minute afterwards to point out the error and have now been told the items have been shipped. Thus cannot be true. They took £70 rather than. £20. BEWARE OF THIS THIEVING ORGANISATION
July 15, 2026
Unprompted review
Shady! Hands off !
Not rating the product but shocking experience during a not completed order / payment process and strongly advise to check your PayPal/ bank activities, because this company takes the money of you no matter if you confirm the payment!!!!
Read the advert with my neighbour... we (pah! she) got curious about the product, go to the offer section and read Best Value offer roughly £18.. okay, let's do it says the neighbour ..logging into PayPal and immediately asked if money shall be taken off the account, but no price.., must be at the next page, at the order summary... instead we get redirected to the offer, with waheeey: ANOTHER extra offer, of an extra 60 sachets for £16ish but no NO THANKS or Opt OUT option. At that point, bare in mind, no order was confirmed nor was a payment summary provided, I felt extremely uncomfortable and we closed the window. Luckily we checked PayPal and saw that 2 orders have been deducted from the account. Both from Adlibris: 2 ORDER OFF £47.95 AND ANOTHER ORDER OFF £52.95, WITH THE SAME TIME STAMP!
We contacted PayPal immediately, explained the scenario and where told, that this company took the funds DURING THE ORDER PROCESS‼️ - ‼️NOT‼️AFTER ORDER CONFIRMATION ‼️of the account. We did not even hac to provide screenshots of our browser history, since the CS instantly confirmed that we're protected by PayPal policies, since they could see security flagging their system, and the fraud team will investigate if the company is in breach with PayPal policies.
We had go through several security checks ourselves, including changing passwords and a time consuming procedure.but are very relieved that a not confirmed order of £17.95 did not cost us over 100 quid, and that we where instantly supported by PayPal.
Just seeing that I now, received 2 Welcome, Hallo snd Happy Days emails from this company...and cannot wait to respond.
July 9, 2026
Unprompted review
Mostly okay
Most of our order was good but one book is unreadable because the pages are stuck together. I don't even know what to do with this book now.
January 12, 2026
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The delivery chain in Sweden is broken
The delivery chain in Sweden is broken, and the final order price isn’t actually final. You’ll later discover that you have to pay more for delivery.
June 9, 2026
Unprompted review
DO NOT ORDER FROM THEM!
I ordered a book, it normally comes to my house, they decided to reroute it. Never informed me. When I called Instabox they said it can easily be fixed but I need Adlibris to update the info.
When I got in touch with the worst customer care rep, I asked him to check with his manager, he refused. When I asked if there would be a FULL refund, he said yes. It was a small fraction that was refunded to me. And I had to install another app that was holding my money hostage in order for it to go to my account.
1. You have incorrect information for delivery.
2. Your customer rep LIED to me.
3. Made the refund even harder to get back.
This is a disgusting business model lead by immoral and unethical people.
February 26, 2026
Unprompted review
Reply from Adlibris
Hello, thank you for your review.
We sincerely apologize for the experience you have had. This is certainly not how we want things to work, and we understand that the situation has been both frustrating and disappointing for you.
What you describe regarding the delivery, communication, and refund is something we take very seriously. Our ambition is always to provide accurate information and ensure smooth handling in all matters.
We kindly ask you to contact us again so that we can review your case in more detail and assist you in the best possible way. We would very much like to clarify what happened and ensure that you receive the help you need.
Kind regards,
Adlibris
Good and timely delivery
Good and timely delivery
No hassles. Somewhat slow delivery but I was not in a hurry anyway. About 2 weeks where I live.
January 30, 2026
Late shipment more than a month
Late shipment more than a month. Wanted to cancel and could not. I am so regret
January 28, 2026
Reply from Adlibris
Hello and thank you for your review.
I’m sorry that your order was affected by a delay.
I will take this forward internally as part of our improvement efforts.
Kind regards,
Adlibris
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One of the books arrived damaged
One of the books arrived damaged. The hardcover was broken/torn at the top corner.
January 27, 2026
Reply from Adlibris
Hello,
We’re very sorry to hear that one of your books arrived damaged. To resolve this as quickly as possible, please contact our Customer Service team so they can assist you with a replacement or refund.
Regards,
Adlibris
Late delivery
Order was supposed to be delivered within 14 working days but took around 8 weeks to arrive. No response on my queries about this from adlibris to date.
November 28, 2025
Reply from Adlibris
Hello and thank you for your review.
I can see that your packages have been delivered. If you have not received them, I kindly ask you to contact our customer service, and they will assist you further.
Kind regards,
Adlibris
Snar levering god kvalitet
January 22, 2026
Christmas gift in mid-January
I bought a Christmas gift in November and the book just came in mid-January.
No one knew where it was and no one could help me with info about it
January 22, 2026
Reply from Adlibris
Hello and thank you for your review.
I’m sorry that your order was affected by a delay.
I will pass this on internally as part of our improvement efforts.
Kind regards,
Adlibris
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Very good (:
January 16, 2026
Late delivery
There is a lovely collection of interesting books. It would be nice however if there was a mention that some books will take a long time to deliver. In my order, one of the books was very very late.
January 15, 2026
Reply from Adlibris
Hello!
Thank you for sharing your experience with us. We’re glad to hear that you appreciated our selection of books. We’re sorry that one of the titles in your order had a significantly longer delivery time than expected.
We will pass your feedback on to the appropriate department.
Kind regards,
Adlibris
Reply from Adlibris
Hello and thank you for your review.
I’m sorry that your order was affected by a delay. I will pass this on internally for improvement work.
Kind regards,
Adlibris
Good experience
I really needed the items (yarn) in a short time and they delivered it :)
August 19, 2025
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Never again
Never again. Used to be reliable. Placed an order weeks ago and it keeps getting delayed. No gift for christmas. From now on it's always Amazon.
December 22, 2025
Unprompted review
Reply from Adlibris
Hi, thank you for your review.
We truly understand your disappointment and apologize that your packages have not arrived on time, especially since you ordered well in advance. We will make sure your feedback is passed on within our organization.
Please feel free to contact our customer service, and they can see if there’s anything we can do to help you.
Kind regards,
Adlibris
Delays, delays, delays
Delays, delays, delays. Adlibris does not have local storage and must procure the books from various other sources. This results in unacceptable delays. Never trust the expected delivery date, plan for months of waiting.
December 20, 2025
Unprompted review
Reply from Adlibris
Hello, thank you for your review.
We apologize that the delivery time did not meet your expectations. We are constantly working to improve our deliveries, and your feedback is very important to us. I will pass it on within the organization.
As we do not stock all products ourselves, delivery times may vary depending on which item you order and which shipping option you choose. The estimated delivery date is always shown at checkout before you complete your purchase.
Please feel free to contact our customer service if you would like information about the delivery of your order.
Regards, Adlibris
Two years in a row you've now not…
Two years in a row you've now not delivered on time for Christmas despite saying you'd be able to.
Now it's too late to find it elsewhere. Thanks again.
December 20, 2025
Unprompted review
Reply from Adlibris
Hello,
We’re truly sorry that your order didn’t arrive in time for Christmas. We completely understand your frustration, and your feedback is very important to us – we’ll make sure it’s shared with the team.
Best regards,Adlibris
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