Your AI customer service is not up to standard. All I wanted to do is add the name of the guest due to the guest arriving prior to myself. Your AI customer service did not understand the request and p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first accommodation didn’t have our booking from the website complete, and we had to pay additional for the additional child not reflected, but it was on Agoda. Second place received a cancellat... See more
Company replied
I have been using this app off and on for multiple years. Have had little to no issues this whole time. The one time I actually cancel a reservation, on time, per policy, they say it's on the hotel it... See more
Company replied
It’s always easy to book on Agoda so I am a big user and the prices always seem a little better than other platforms. What I don’t like ( and it’s not just Agoda!) is when you are researching hotels... See more
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.6
Poor
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Agoda
Hi Samantha Penniall
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^Moh
Reply from Agoda
Hi Stephen Teggin,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^Moh
Reply from Agoda
Hi jigna Kapasi,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the details.
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
As expected
As expected, terrible service from Agoda. They forced me to cancel my reservation because of a broken window. Here’s how Trip.com handled a similar cancellation:
TRIP.COM:>>>
We're writing in regard to your booking no. 1688899859462877 for your stay at Mercure Jakarta Kota from Sep 30, 2026 to Oct 1, 2026.
We hope this email finds you well. First and foremost, please accept our sincere apologies for the unexpected inconvenience caused to your upcoming trip as we were informed by the hotel that they are unable to accommodate your stay due to hotel is closed. Despite our repeated efforts to negotiate with the hotel, including requesting them to arrange alternative rooms, we were unfortunately unable to secure your stay there in the original room type.
Additionally, as a sincere gesture of our apology for the inconvenience and disruption caused to your travel plans, we would like to offer you:
4560 Trip Coins (valued at approximately USD 45). The Trip Coins will be reflected in your Trip.com account within 24 hours of your acceptance and will remain valid for 18 months. These coins can be used toward future bookings for hotels, flights, or any other products and services on Trip.com.
We'd like to know if you can accept this arrangement. If you have any concerns or questions about this decision, please feel free to share them with us. We are here to assist you and will do our best to address your needs.
I am an Agoda VIP Diamond member, but only a Platinum member on Trip.com.
Trip.com is winning, just look at the reviews!
Nah, Agoda don’t give a fk about reviews!
September 6, 2026
Unprompted review
Reply from Agoda
Hi Rob V.D. Akker,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Moh
Best rate and policies
I travel alot around the world and find best hotel rates from agoda…
September 6, 2026
Reply from Agoda
Hi Faisal,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^Moh
They do not honor their cancellation…
They do not honor their cancellation policies. They will write that cancellation is possible at the owner's discretion. Very shady.
April 11, 2026
Unprompted review
Reply from Agoda
Hi David Harriman,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your cancellation request. Generally, any [cancellation] request is decided by the property's policy at the time of booking.
To better assist you, we would appreciate it if you could provide us with more details about your experience. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
^Moh
Very reasonable prices
Very reasonable prices, compared to other sites. Reliable booking procedures. Helpful with any questions.
September 6, 2026
Reply from Agoda
Hi PATRICIA LUCKETT,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
^Moh
Reply from Agoda
Hi MR DREW MCHARD,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
^Moh
Dates are changing when you book
I’ve already reported it: when I select dates (i. e. 20-26.10), it searches for them, but when I go to a hotel page, it changes the dates to 20-25.10. I made a booking to the wrong dates because of that, good that it was with free cancellation. I had to book the same hotel on a different service because of that
August 29, 2026
Reply from Agoda
Hi Gulnara,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
Very user friendly and app is handy.
September 6, 2026
Reply from Agoda
Hi Delores Altis,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
^Moh
Offers Best prices out there!
Easy to navigate website . Offers best prices.
I have booked my hotels with them this year and have been very happy with the result .. Will definitely book with them again..
August 20, 2026
Reply from Agoda
Hi Lola,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
Moh
Reply from Agoda
Hi MRS LUGSDEN,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
Moh
Cheap for a reason
Cheap for a reason
Agoda are cheaper than their competitors which is fine when things don’t go wrong. But if they do - don’t expect a timely or satisfactory customer complaints process.
I booked a last minute 2 night stay which Agoda emailed me to say they couldn’t fulfill and had to cancel.
I relied on this information and booked alternative accommodation.
Next day I get an email asking me to rate my stay at the place that was supposedly cancelled?!
I have been working through their silly message function. Keep getting a new agent every interaction. And none of them can resolve the interaction and say the hotel cannot be cancelled because it was a strict cancellation stay - yet they were the ones that cancelled it on me!
Despite repeated requests to escalate to senior customer complaints they are yet to do so. I also know I will get it refunded when I initiate a charge back process yet it appears it’s literally coming out of the pockets of the agents the way they are blocking a resolution.
I presume this is all part of their strategy hoping people will just give up but they picked the wrong person to battle with me
August 31, 2026
Unprompted review
Reply from Agoda
Hi Lauren Gill,
Thank you for your review. We're truly sorry to hear about the difficulties you've encountered upon check-in and the service you've received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we look forward to earning back your trust.
Sincerely,
Moh
Easy to book and easy to change dates
September 6, 2026
Reply from Agoda
Hi irene,
Thank you for sharing your positive experience!
We're excited to hear that you enjoyed your experience with Agoda! If there's anything else you'd like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^Moh
Agoda were quick to respond and…
Agoda were quick to respond and efficient. Booking was clear and easy and a great help as I was booking from abroad
September 5, 2026
Easy to find what we are looking for on…
Easy to find what we are looking for on the website. Booking process easy also.
September 6, 2026
I had a great experience using Agoda to…
I had a great experience using Agoda to book my hotel and agoda gave me good options to make a choice.
They provided vital details to make my booking seamless.
They are reliable and trusted partner in holidaying and business.
September 6, 2026
No customer service available
No customer service available, email or telephone in case of emergency. No communication possible.
No accountability or support to loyal customers. No response to letter sent to Singapore. No refund possible.
Cannot recommend this agency at all!
Use others like Expedia, Booking.com, Trivago, etcetera.
July 28, 2026
Unprompted review
Reply from Agoda
Hi Mr Sepulveda,
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you.
^Rei
In a dozen year, never had any pb with Agoda (unlike your sister company, Booking.com). Keep up the good job.
Never had any pb with Agoda (unlike your sister company, Booking
September 4, 2026
I always use Agoda
Always use Agoda, best prices abd best discounts. Always simple and hassle free bookings.
September 4, 2026
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