ABN AMRO Reviews 

I opened an account using the promotion code "SETTLE" that would give me 100€ after making 25 payments .
Once I completed the payments I received an email informing I would receive the money with in 1 month, time passed and I still haven't received the money

I cannot even begin to tell you, as an expat living in the Netherlands for years, how bad this bank has been to me, even as a supposedly preferred customer. Whether it be given horrendous mortgage advice that favours only the bank (single divorced women beware), shielding criminals who have ABN Amro bank accounts (as confirmed by the Dutch police when I tried to pursue legally a fraudulent repairman), being discriminatory towards women and expats, etc., etc., please do not trust this bank and its extortionist ways, and flagrant lack of transparency. Gone are the days of personal banking and customer care and now are the days of a bank with no respect towards its customers.

Absolutely incompetent customer service. I've been a victim of fraudulent transactions on my account, after initially calling and stating this happened, the representative asked me to send emails to the companies with which the transactions took place and to await an answer. After a couple of days without any answer from said companies, I've phoned again only to be told that I need to go to the police and open an investigation.

After explaining my frustration of how ABN AMRO are clearly doing nothing to help me with my issue although it is beyond a reasonable doubt fraud. I decided to tell the customer representative that I'd rather just change banks to which she simply replied "that's fine, all the banks are the same so good luck."

Absolutely no respect for the customer nor any willingness to provide reasonable customer service.

I was a business customer with ABN AMRO for years. Then suddenly, from one day to another, they decided to treat me like some kind of serious criminal.

For weeks they kept asking more and more questions, and I answered everything carefully, openly and in detail. Several pages of explanations, documents, everything they asked for. Meanwhile they kept threatening to close my account.

I objected several times and repeatedly asked what exactly was still missing. I have never done anything illegal and had nothing to hide. Still, the bank simply claims my answers were “not sufficient” without properly explaining what was wrong.

And after all this, they even put me on a blacklist for 5 years.

I honestly don’t know where all this excessive compliance nowadays is supposed to lead. It feels like pure discrimination and it’s not normal anymore. Every second person, just look at the other reviews, seems to be treated by banks like a criminal these days.

It is an absolute disgrace. Banks clearly have it too easy and simply don’t care about their customers anymore. I really hope every company with this kind of mindset eventually fails.

I would like to thank Miranda so much, we chatted on ABN AMRO app to review a block of auto debits on my account, unfortunately i closed the app as I had to run some errands and I had no idea how to get back to the chat. Before that convinced me that she will send an email for it to be unblocked and that it would take 1-3 days. Overall she was very helpful in the chat. I then received a voicemail 2 hours later and it was from Miranda, she called to say that it has been unblocked and that she was calling to let me know and to reassure me that it has been unblocked and so that I am aware, it even took not even a day for it to be fixed! And so thoughtful of her to call me when it has been fixed because I havent even realized it had been fixed, Miranda’s customer service is top notch and all customer service employees ought to be like this, helpful till the very end. For ABN AMRO please let Miranda know this, thank you very much and may all good come to you always Miranda! <3

My experience with ABN AMRO has been very disappointing. I did not expect Dutch banks to feel so far behind, especially coming from neobanks such as N26 and Revolut, or even traditional Spanish banks like CaixaBank.

ABN AMRO seems to charge for almost everything, including simply maintaining a bank account. Their customer service is poor, slow, and often unhelpful, and the app does not feel modern or particularly user-friendly.

Overall, the service feels expensive, outdated, and far below what I would expect from a major bank.

I applied for an ABN AMRO account at the end of May. It is now the end of June, and I still have not been able to access the app or use my account.

The onboarding process has been an absolute nightmare. Every time I try to complete the first login through the app, I scan my ID, complete all the required steps, and then the app gets stuck on a screen displaying "gelukt". Nothing happens after that. I have left my phone untouched for over 30 minutes, and the screen never changes.

I contacted customer service multiple times. First of all, I was surprised to find that customer support is provided through a paid 0900 number. More importantly, the only advice I received was to delete and reinstall the app and repeat the process. I did exactly that, including while speaking with support on the phone, and the problem remained unchanged.

To make matters worse, the e.dentifier they sent me did not work properly. It would only display the abn symbol and would not respond when I inserted my card. ABN AMRO then sent me a replacement device, but the exact same issue occurred again.

I also tried accessing my account through the website, only to discover that I first need to activate everything through the app, which is precisely the part that does not work.

After an entire month, I am still unable to access my account. The lack of effective support and the inability to resolve what appears to be a basic technical issue is extremely disappointing.

I genuinely do not understand how one of the largest banks in the Netherlands can provide such a poor onboarding experience. At this point I am moving to another bank because I have completely lost confidence in ABN AMRO's ability to support its customers.

Very disappointing experience.

I'm very polite person
but every time i called the loan department they were very rude and don't know anything
I cancelled my account and i went to ING

I am very dissatisfied with the ABN AMRO credit card. On one hand, I have to manually pay back the amount I spent using the card. There is an option to do this automatically, but I still receive an email about it first. And speaking of emails, I receive a lot of promotional emails, and it does not say anywhere how I can unsubscribe from them. When I call, I have to wait at least 20 minutes before I can speak to someone, and then it takes another 10 minutes to get an answer. I am very dissatisfied!!!!

I filed a Kifid complaint against ABN AMRO because they act shady, treat customers poorly, and avoid putting things in writing by trying to communicate only by phone so they leave no record. They were forced to give a full response in writing only because I filed with Kifid.

Stay away from ABN AMRO if you care about your rights and privacy, as they use bad-faith tactics to hide customer data and deliberately stall to protect themselves.

They are actively abusing GDPR regulations by claiming "complexity" to buy three months of time on simple requests. In my case, ABN AMRO is still ignoring me and not giving me my data from my closed account just to keep me from getting the full file.

ABN AMRO thinks these pathetic delay tactics will wear me down or make me drop the case against them, but they are completely mistaken. This behavior has only given me more determination to ensure they are held fully accountable through regulators and the court, and I will publish the official ruling everywhere on media to warn others once I get the decision.

Do not believe their Trustpilot responses because this is just damage control from a bank where all departments from complaints to privacy and compliance are completely incompetent, shady, and deliberately unhelpful, so take your business elsewhere and never trust them!

I was a little bit surprised because the service was so bad, especially after expectations... can not recommend...

Peace of shait. Bankin not working regularly on weekends. The most important time in life they fkn not working. This is the worst experience in my life

Twenty years after becoming a customer, it’s sad to see what this bank has become.

They closed an account of my husband and the amount of money they kept for few years and every time they promise us they will transfer us the money back. Now 2 weeks ago they promised us it takes 5 days to transfer the money. On day 5 we called and the lady said day 5 is not finished yet.
Now 2 weeks later still no money. This is just stealing. I would be ashamed to call myself a bank.

we tried to open a bank account to my girlfriend 2 weeks ago (since I have been using this bank for more than 3 years) and it is still under review in the application which says that it will be replied in 1 working day... we called the bank 3 times and all we get as a reply is we have to wait. How long we have to wait is a question mark. In case this continues I will close my account as well

I have to say i mostly had good experience with the company. The only but is that the mails at home always arrive with a huge delay.

Horrible customer service and nightmare to use the credit card app and even do basic things.

Closed my account with ABN AMRO as I finished studies and left the Netherlands. I opted for digital communications and no physical mail from the bank. Before I closed the account, I talked to customer service who informed me that I would receive a bill by email to pay for the last month's account fee. It has been 2 months and I have yet to receive anything. Now I have to worry that they sent a physical mail abroad which got lost! As an international having some unknown debt with a bank in another country that I WANT to pay but I cannot pay due to the bank's negligence is honestly extremely worrying. Why would anyone want to have a secretly growing debt in a foreign country that they left??? Now that I closed my account, I cannot even talk to customer service any longer. Disgraceful.

God awful bank, they make it impossible to remove your money.

I applied for a car loan and received approval via email and phone. Identity checks were completed. After 2 weeks, I received a rejection. This is unacceptable. BKR checks should be done before approval, not after identity verification. Customers cannot trust ABN AMRO emails about approvals. I feel misled and frustrated.