That’s the problem with most music online shops nowadays, they are making careless packages that gets damaged easily! However, this company rolled my stuff real tight, so it didn’t bounce at all insid... See more
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As a musician (I tend to call myself this way), it's quite interesting for me to surf the net searching for some stores where to buy some stuff for my guitar. Due to this store I understood that I cou... See more
Strong,reliable and functional. guys believe me Woodbrass is the right shop for all Djs👌✌️
Ordering, payment and delivery of the guitar I ordered went smooth and without any complications. The guitar was safely packed and arrived in perfect conditions and much sooner than expected . I doubt... See more
Company details
About Woodbrass
Written by the company
Avec Woodbrass.com, la Musique est à tout le Monde !
Woodbrass.com, numéro 1 de la vente d'équipement musical en France vous propose plus de 120 000 instruments de musique et accessoires. Nous livrons 95% des commandes en 24h avec le plus grand soin. Woodbrass.com c'est aussi la plus grande surface d'exposition de Paris avec 5 Woodbrass Stores sur une surface totale de 1400M2. Un centre d'appel est également à votre disposition au 02 40 38 50 50 . Notre équipe ? Plus de 90 musiciens tous passionnés à votre service !
Sur notre site Woodbrass.com nous vous proposons des "Shop in Shop", ce sont des espaces dédiés aux marques les plus pretigieuses, découvrez les !
Fender - Gibson - Ibanez - Lag - Aristides Instruments - Eagletone - Tama - Hartke - Marshall - Icon - Kawai Epiphone - Blackstar - Dunlop - Eastwood - Takamine - Keilwerth - Blessing - Buffet Crampon - Sehnneiser - Prodipe - Pioneer
Voir les 820 marques proposées sur Woodbrass.com
De nombreux musiciens renommés choisissent Woodbrass pour leur matériel de tournée, ou de studio d'enregistrement : guitare - saxophone - clarinette - micro - table de mixage - platine DJ - sonorisation - éclairage de scène - batterie - amplificateur - casque DJ - piano - synthetiseur - enceinte de monitoring - violon ... Découvrez les interviews de : Skip the Use, Jeanne Cherhal, Manu Lanvin, Ben l'Oncle Soul, Tahiti 80, Naive New Beaters, Sexion d'Assaut, Urban Sax, Headcharger, Bukowski...
Sur notre site Woodbrass.com nous vous proposons des "Shop in Shop", ce sont des espaces dédiés aux marques les plus pretigieuses, découvrez les !
Fender - Gibson - Ibanez - Lag - Aristides Instruments - Eagletone - Tama - Hartke - Marshall - Icon - Kawai Epiphone - Blackstar - Dunlop - Eastwood - Takamine - Keilwerth - Blessing - Buffet Crampon - Sehnneiser - Prodipe - Pioneer
Voir les 820 marques proposées sur Woodbrass.com
De nombreux musiciens renommés choisissent Woodbrass pour leur matériel de tournée, ou de studio d'enregistrement : guitare - saxophone - clarinette - micro - table de mixage - platine DJ - sonorisation - éclairage de scène - batterie - amplificateur - casque DJ - piano - synthetiseur - enceinte de monitoring - violon ... Découvrez les interviews de : Skip the Use, Jeanne Cherhal, Manu Lanvin, Ben l'Oncle Soul, Tahiti 80, Naive New Beaters, Sexion d'Assaut, Urban Sax, Headcharger, Bukowski...
Faites confiance au numéro 1 !
Written by the company
- Financez à votre rythme !
- Woodbrass vous propose de financer votre nouveau matériel de 3 à 12X sans frais avec Alma dès 69 euros d'achat. Transformer l’instrument de vos rêves en une réalité avec le paiement jusqu'à 12X sans frais sur Woodbrass !
- Livraison gratuite à partir de 69 euros d'achat et 95% des commandes livrées en 24h !
- Nous livrons 95% des commandes en 24h avec le plus grand soin. Nous vous proposons la livraison gratuite de votre commande dès 69 euros d'achat ! Nos envois sont rapides et 100% sécurisés !
- Le numéro 1 français s'engage pour vous.
- Instruments stockés et expédiés depuis la France !
- Garantie 3 ans !
- Une fois de plus, Woodbrass.com s’engage pour vous, en vous proposant une garantie gratuite de 3 ans sur votre nouvel instrument. Les instruments de musique sont généralement garantis 2 ans, avec Woodbrass.com, vous profitez d’une année de garantie supplémentaire gratuite pour vivre au mieux votre passion. Profitez du Choix, des Prix et des Services que seul Woodbrass.com peut vous offrir ! voir conditions sur Woodbrass.com
Livraison gratuite !
Livraison gratuite dès 69 euro d'achat !
Nous vous proposons la livraison gratuite de votre commande dès 69 euros d'achat !
Nos envois sont rapides et 100% sécurisés !
Contact info
7-15 avenue du Nouveau Conservatoire, 75019, Paris, France
- 01 86 65 03 03
- www.woodbrass.com
4.4
Excellent
114K reviews
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Strong,reliable and functional🔌✌️
Strong,reliable and functional.
guys believe me Woodbrass is the right shop for all Djs👌✌️
July 10, 2026
May use AI-assist with repliesRead more
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Abysmal Customer service, no -one responds to emails or phone calls. Avoid!!!!s.
Qty 1 - Remo 16" Muffl arrived yesterday
Shipped in a flimsy plastic bag, no structural protection provided.
Item arrived with a crack in Plastic undertray
Also twist damage to the Plastic undertray
Item should have been shipped in a secure Cardboard box
No-one replies to emails or answers the phone at Customer Service. Abysmal company to deal with, if there are any problems
1 unité – Remo 16" Muffl reçu hier.
Expédié dans un sac en plastique fragile, sans aucune protection structurelle.
L'article est arrivé avec une fissure sur le plateau inférieur en plastique.
Le plateau en plastique présentait également des déformations par torsion.
L'article aurait dû être expédié dans un carton solide et sécurisé.
Personne ne répond aux e-mails ni au téléphone au service client. Une entreprise déplorable en cas de problème.
July 8, 2026
Reply from Woodbrass
Hello,
We're sorry to hear your Remo Muffl arrived damaged, and we understand how frustrating packaging issues like this can be.
Your case is already being followed up: we've asked for a few photos to identify whether this happened during transport or handling, so we can prevent it from happening again.
Please continue the process through your customer account (Contact Us section), where our team will keep you updated.
Thank you for your patience.
The Woodbrass Team 🎶
great service
great service. ontime delivery. good products. very happy with my stratocaster :). thank you
July 6, 2026
Poor communication and unacceptable delays
I rarely leave negative reviews, but this experience has been very disappointing.
I ordered a guitar together with several accessories. The accessories arrived quickly, but the guitar was left in “preparation” for days with no explanation, while the website showed conflicting information about the order status.
I had to send multiple emails and make several phone calls before finally receiving a tracking number. Even after that, communication remained very poor. My emails were no longer answered, and nobody answered the phone.
The timing was particularly frustrating because I had informed Woodbrass that I would be traveling abroad. Despite this, the shipment was delayed so much that the guitar is now expected to arrive while I am away, forcing me to arrange for someone else to receive and sign for it.
I understand that delays and supplier issues can happen. What I cannot accept is the lack of communication and customer support. A simple proactive email explaining the situation would have avoided most of this frustration.
At the time of writing this review (July 9), I still have not received the guitar. I hope it arrives safely and in perfect condition, but so far the purchasing experience has been far below my expectations.
June 29, 2026
Reply from Woodbrass
Bonjour,
We are sorry for the frustration caused by this experience.
According to the order history, your accessories and guitar were shipped in separate parcels, with shipment notifications sent on June 29 and July 3.
We understand, however, that the overall communication may have felt unclear, especially given your travel constraints and the difficulty you experienced reaching our team.
We sincerely regret the inconvenience and the disappointment caused by this situation.
L’équipe Woodbrass 🎶
Reliable and fast delivery.
Hey, I received my order, and everything arrived safely. Everything is working perfectly. Thank you so much!
June 19, 2026
Good service at sale.
Good service at sale.
Good delivery.
Pity the metronome doesn't work.
June 3, 2026
I haven't still received my pedal after…
I haven't still received my pedal after 2 weeks of waiting. It's unacceptable to pay 200 eur and cannot receive your gear because of a very cheap and low quality logistics provider selection. I cannot comment on the product because I haven't received it !
May 27, 2026
I bought a ukulele for my daughter
I bought a ukulele for my daughter. The store has a great selection, the prices are nice, and the delivery was fast. It was packed very securely and with care. Highly recommend!
June 2, 2026
I am very happy with Woodbrass
I am very happy with Woodbrass
There website very easy to navigate
Very happy with the product I ordered
Good delivery time
May 18, 2026
I ordered stagg 3/4 double bass 13 may…
I ordered stagg 3/4 double bass 13 may 2026 for my friend birthday. when orderering the order will arrive in some days after 3 days it was out of stock need to wait one month so I asked them to refund. Difficult to call them too.One time I got I will receive last week because of holiday and then second time called they told me this week maximum Wednesday. Till now, I didin't get refund. And also till now at my account woodbrass still ordering.If you don't lose your time becareful with woodbrass order at online. and you will thanks me.
May 28, 2026
Unprompted review
Reply from Woodbrass
Hello,
We are sorry for this situation and understand your frustration regarding both the stock delay and the refund waiting time.
A product availability issue appears to have affected your order after it was placed, which understandably caused disappointment, especially for a birthday gift.
We also regret the difficulty you had reaching our team. If no request is currently visible on your account, we invite you to contact us again via your personal account so your case can be reviewed directly.
We sincerely apologize for the inconvenience caused.
L’équipe Woodbrass 🎶
Super service … super rapide … nickel !
Super service … super rapide … et reçu avec un super emballage protecteur … la guitare rouge est arrivée nickel … thanks for my New red guitar !!!!
May 14, 2026
Super experience à Woodbrass vents…
Super experience à Woodbrass vents Paris 19e. Avec plein de conseils d'un vendeur luthier. Passionnant !
May 20, 2026
Unprompted review
i only got 2 items out of 3 ????
May 2, 2026
Reply from Woodbrass
Bonjour,
Nous sommes désolés d’apprendre qu’un article est manquant dans votre commande.
Afin que notre SAV puisse vérifier précisément votre dossier et vous apporter une solution rapidement, nous vous invitons à effectuer votre demande directement depuis votre espace client, rubrique “Contactez-nous”, en précisant l’article concerné.
L’équipe Woodbrass 🎶
Goood service indeed
May 4, 2026
4 purchases
4 purchases, 3 major disappointments. Packages damaged, poorly protected (especially for expensive products costing more …). The worst experience and shop for this kind of internet shop
February 4, 2026
Unprompted review
Reply from Woodbrass
Hello,
We are sorry to read about your dissatisfaction and regret that your recent experiences did not meet your expectations.
We have forwarded a request to our teams in order to identify your order history and better understand the issues you encountered. This will allow us to review the situations concerned and provide appropriate assistance where possible.
We understand that receiving damaged packages or products can be particularly frustrating, especially for high-value purchases, and we take this type of feedback seriously.
Thank you for taking the time to share your experience.
Kind regards,
The Woodbrass Team 🎵
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