Wego.com Reviews 

booking/fare of ticket are good also easness of booking ,the problem comes in customer support and rescheduling booking , chat directly give contact numbers and those contact numbers they sayd to chat online and get reply , this is bull shit, no local saudi customer care number and email waiting since morning and no reply recvied 2 star given for booking easness only

The company lied on the website and said that this hotel I was booking was animal friendly. I book it and the hotel was not in fact animal friendly. Tried to get my money back and the person I was emailing in order to do that refused to respond to me. Tried to get my money back to file a dispute and after waiting 3 months it was denied. This company is horrible, a lie and does not care about a single thing other than lying to people to get their money. Please! Please! Do not give them a dime of your hard earned money. This company is selfish and they practice false advertisement.

Wego is the worst in refunding flight..
Product: cancelled Flight
Request Type: Complaint in Refunding
Wego Booking ID: WF1S2FMWNN426
Travel Date: 6 May 2026
Its more than 90 days until now they didnt refund our fully payment..we are very need in cash,until now were still waiting for them to refund our money..😢

Cancellation Requested Before Departure — Yet Wego Classified It as No-Show

I had a refundable Turkish Airlines booking through Wego (WFV53F46F7Y26).

Two days before departure, I emailed Wego’s official Customer Support clearly requesting cancellation of the tickets and initiation of the refund.

Wego later confirmed in writing:

“Your refund request has been successfully received and is currently being processed in coordination with the airline.”

After waiting for months, Wego informed me that the passengers were considered No-Show and refused the refund.

Their explanation is that cancellation had to be made by phone or live chat, not by email.

I have repeatedly asked Wego one simple question:

Please show me the specific Term & Condition, applicable when I booked, stating that cancellation MUST be made only by phone/live chat and that a cancellation request sent to Wego’s official Customer Support email is invalid.

So far, I have not received that specific clause.

Even more confusing, as of 2 September 2026, Wego’s own refund-tracking page still shows:

“We have received your request and are currently awaiting the refund from the airline. Please check back for updates.”

So which is correct? Is Wego awaiting the refund from the airline, or has my refund been rejected as a No-Show?

After approximately 20 bookings with Wego in one year, this experience has seriously damaged my trust in the platform.

I am simply asking Wego to review the documented facts, provide a clear answer, and resolve the case fairly.

⭐ 0 stars if that were an option

I had an extremely disappointing experience with Wego and their customer service.

My partner’s Gulf Air flight GF153 from Bangkok (BKK) to Bahrain (BAH), scheduled for 28 February 2026 at 19:15, was cancelled.

We contacted Wego multiple times regarding the cancelled flight, the refund, and the Flight Delay and Cancellation Compensation insurance that we had also purchased. Despite sending numerous emails and following up repeatedly, we are still waiting for the refund and have not received a proper response.

Today is 29 August 2026, meaning we have been waiting for around six months. This is completely unacceptable.

When a flight is cancelled, customers should not have to spend months chasing a company for their own money or repeatedly email customer service just to get an update. The lack of communication and support has been extremely frustrating.

Based on this experience, I would not book a flight through Wego again, and I would not recommend Wego to my friends or family.

Very disappointing customer service and a terrible experience from start to finish. 0/5 if I could give it.

⭐ 1/5 – Extremely disappointing customer service

I had a very frustrating experience with Wego regarding a simple flight rescheduling request.

Since Wego issued my ticket, Royal Jordanian informed me that the change must be handled through Wego. However, Wego support gave me inconsistent information: first I was told there were no flights, then only Business Class was available, and later an Economy option suddenly became available.

The worst part was my call to the Qatar customer service number. The agent was extremely rude, dismissive and unwilling to properly check the Economy options I requested. He kept pushing a Business Class option costing around QAR 3,000, even though I clearly explained several times that I only wanted to reschedule my existing Economy ticket.

When I asked for his name, he refused to provide it.

I contacted Royal Jordanian myself and was informed that earlier flight options existed, but I could not make the change directly because Wego was the issuing agent. So I was effectively stuck between an airline willing to show me options and an agent that was not properly assisting me.

I paid for a fare that allows rescheduling with zero rescheduling charge plus any applicable fare difference, and I was fully prepared to pay a reasonable fare difference. I simply expected Wego to genuinely help me find an available Economy option.

Very poor customer experience. I have submitted a formal complaint and requested that Wego review the recording of my call and investigate the agent’s conduct.

I GOT A BAD EXPERIANCE FROM THEM. THY NOT ELGBLE FOR 1 STAR.

Extremely disappointing customer service – Wego does not take ownership

I made a hotel booking through Wego and reported a date error within seconds of making the booking. I immediately offered two solutions and confirmed that I was willing to pay any additional cost.

I contacted Wego repeatedly from 22 August, with my travel date approaching on 30 August. Despite this, I received repeated generic responses telling me to wait for the hotel and repeating the booking policy.

The hotel had availability for my requested dates, yet Wego did not provide any practical solution. After several days, I was simply told that the hotel rejected the amendment.

I understand that booking policies exist, but good customer service means taking ownership and making a genuine effort to find solutions, especially when an error is reported immediately.

This has been a very poor and frustrating customer-service experience. In comparison, I have found Booking.com much more proactive and solution-oriented.

I also have another Mallorca booking through Wego, and after this experience, I seriously question whether I will use Wego again.

I would strongly recommend considering the level of customer support you may receive if something goes wrong with your booking.

DO NOT TRUST WEGO WITH YOUR FLIGHTS.

Extremely disappointing and unacceptable experience.

I received a booking confirmation and genuinely believed my flights had been successfully purchased. Wego did not clearly notify me that the ticket had NOT actually been issued. I only discovered the problem when I arrived at the airport.

I had no choice but to buy new last-minute tickets for $2,938. This caused enormous stress and unnecessary expense.

What makes this even worse is that I have found other customers reporting similar experiences.

If you book through Wego, do not assume that a booking confirmation means you actually have a ticket. Check directly with the airline before going to the airport.

In my experience, this was a completely unacceptable booking experience. I would not recommend Wego to anyone who cannot afford to find out at the airport that their flight was never properly ticketed.

Worst experience in hotel booking through Wego as my payment stuck and not refunded till yet when it failed my reservation

Awful experience was booking a hotel through trivago and cheapest option was through wego, when I clicked on the wego link it sent me to the same hotel but in a different city which i didnt notice until after booking. As soon as i noticed contacted Wego but they would not refund. Horrible service.

The buses are mistimed. You will almost always miss the connecting routes. For instance leaving Bellevue you can catch a bust to hermitage without waiting 20 minutes to an hour. Drivers drive under the speed limit consistently late and you'd be better off paying the extra for a lyf, or you can loae your jobs as i have before.Its the most unreliable public transportation in the nation I would have to say. Get an Uber or Lyft you will thank youself later.

I paid full price for a premium economy flight (fully refundable and direct) which was downgraded to an economy flight (without them informing me) - with a 3hr stop over and so packed I could barely move.
Been told time and time again that they will be refunding me the difference and they are waiting for the airline to get back to them.
After hearing nothing from them i called to check and they are now saying there is no refund and I must speak to BA (who tell me to deal with Wego)

No help in any way shape or form if anything goes wrong

Really cheap flights unless your looking for last moment flights it will be expensive recommend to look for flights 15-20 days before the flight you want Really cheap and you would save a lot of money though their customer service is off sometimes but other than that if your scared of booking on wego.com i recommend you should book on the original website

I did not receive the service I booked. I was advised not to book through Wego due to concerns about fraud, and I am still waiting for my refund. It has already been 130 days, which is completely unacceptable. Please process my refund immediately and provide me with a clear update on its status.not contacted with me .not answering customer care

TOTAL SCAM. DO NOT USE THIS COMPANY. I have been on the phone waiting for a customer service agent for literally an HOUR AND TWENTY MINUTES now. They don't answer calls, they don't answer emails. I have been trying to return my flight money that they cancelled for 6 MONTHS now

Great service

One of the best Travel App, Prices are super attractive and I got my ticket instantly, When I contacted their customer services to change my ticket I got an awesome helpful way from one of their rep, which showed an amazing hospitality and didn't hang the call untill I received my ticket and all the service request went very fast and really remarkable

I recommend Wego.com to all of my friends and family to get the same excellent experience

Thanks Wego team thanks Wego customer support teams 🙏

I realised that wego is not a rleiable platform and not recommending to use this plat form, since the customer will lost the money and time . Don't trust wego for the claim or refund related issues .
I have paid for additional baggage followed the instruction from wego teams and infomred me that they will refund the payment later. Over three months , no action have done from wego and I spend more money to connect with wego teams and haven't get any updates on my continuous follow up in last 3 months , no responses has been received either email or by a call.
It seems they are cheating the customers and don't rely this platform .
Wego is not transparent and I am not recommending to any one to trust this platform even the platform shows offers also.

Site booked me for the wrong date. Customer Service would not lift a finger to help. Will NEVER book with them again.