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VitalChek Reviews 

17,853
•
TrustScore 4.5 out of 5

4.4

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Considering 2,655 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the ordering process is exceptionally smooth, straightforward, and very easy to navigate even during stressful life events. Customers also deeply appreciate the prompt delivery and the remarkably quick arrival of their essential government documents. Some reviewers were not happy with significant delivery delays, noting that it took months instead of days to get their certificates. A few consumers also experienced frustrating communication issues, receiving automated replies and struggling to track their pending orders effectively. Others encountered unexpected shipping problems and lengthy waiting times after paying for expedited services.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in their... See more

Service

People report positive experiences with service, noting that obtaining essential documents like birth... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the online ordering process as... See more

Response time

Users describe ambiguous interactions with response time, reflecting deep divisions in their experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a smart and easy way to get documents you need. Amazingly easy and super clear instructions. I needed another document and this was communicated clearly and she followed up with me. I have some m... See more

Rated 5 out of 5 stars

The only complaint I would have is that it took almost three weeks to get to me from the date it was mailed when your website says clearing 5-6 biz days from date mailed.

Rated 5 out of 5 stars

I have used VitalChek several times and have always been pleased. My latest purchase was for my own Birth Certificate. It arrived within a reasonable time and was exactly what I needed to obtain... See more

Rated 5 out of 5 stars

It was easy and convenient. Vital Records is efficient and one of the best government offices to work with after having a baby. No stress whatsoever. Received the certificate in a timely manner. That... See more

Company details

  1. e-Commerce Service

Written by the company

LexisNexis VitalChek Network Inc. is an authorized service partner with more than 500 government agencies nationwide for the issuance of birth certificates and other vital records (death certificates, marriage certificates and divorce certificates). VitalChek has been providing these services for 35 years and currently processes more than 2 million vital record orders annually. At VitalChek, we understand the importance of keeping your personal information safe and secure. That's why we operate to the highest standards of web security when processing orders and work directly with the government agencies to fulfill your vital records requests.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(17,853)

2,455 reviews in the last 12 months

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Rated 5 out of 5 stars

Timing

Timing, customer representative, shipping and detailed communication was beyond appreciated.

August 20, 2026
Unprompted review
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