Do not order from this company it’s a scam. Ordered acupuncture needles at the beginning of May, it’s now end of July and I still haven’t received. I have sent multiple emails with no response. Avoid... See more
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My audiology tools arrived this morning and I'm really pleased with the quality. Everything feels well made and carefully packaged. It can be difficult find suppliers that pay attention to the smaller... See more
Company replied
First time ordering and we got Tristel Duo, Welch Allyn diagnostic set and IV caths. All came together, no damage, no fuss. Clear labelling, good dates, and super easy to track delivery. Honestly, Ste... See more
Company replied
Item never arrived, raised my concerns via phone, online chat and email with Venacava.co.uk, they ignored all my messages. After almost 2 months of silence, I raised a case with PayPal, venacava.... See more
Company replied
Company details
- Medical Supply Store
- Local Medical Service
- Medical Center
- Medical Equipment Manufacturer
- Medical Equipment Supplier
- Medical Group
Written by the company
Vena Cava is a UK-based supplier of high-quality medical equipment, clinical consumables, and healthcare essentials, serving NHS organisations, private clinics, care homes, universities, and individual healthcare professionals. Built with a strong focus on reliability, efficiency, and value, we aim to simplify the sourcing of medical supplies for professionals who need dependable products without delays or complications. Our product range covers everything from diagnostic equipment and stethoscopes to infection control products, medical furniture, and everyday clinical consumables. We work closely with trusted manufacturers and recognised healthcare brands to ensure that every product we supply meets strict quality and performance standards expected in modern clinical environments. At Vena Cava, we understand that timely delivery and clear communication are critical in healthcare. That’s why we prioritise fast dispatch, transparent order updates, and responsive customer support. Whether you are placing a routine order or sourcing specialised equipment, our goal is to make the process seamless and stress-free. We are continuously expanding our catalogue and improving our service to meet the evolving needs of the healthcare sector. With a growing customer base across the UK, Vena Cava is committed to becoming a trusted long-term partner for medical procurement. Explore our full range at www.venacava.co.uk and discover a smarter way to source medical supplies.
Contact info
20 Wenlock Road, N1 7GU, London, United Kingdom
- +442080583531
- contact@venacava.co.uk
- www.venacava.co.uk
2.5
Poor
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Do not order from this company it’s a…
Do not order from this company it’s a scam. Ordered acupuncture needles at the beginning of May, it’s now end of July and I still haven’t received. I have sent multiple emails with no response. Avoid at all costs.
July 20, 2026
Unprompted review
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We have not received our order
We have not received our order. We have emailed them 2 times and called two times. The tracking says awaiting information. I will now put in a dispute with our bank and order from elsewhere. I wish I had read reviews first as this is clearly a issue with this supplier and I wont be using them again.
May 11, 2026
Unprompted review
Reply from Vena Cava
We are very sorry to hear about your experience and understand your frustration.
Please note that your order has now been fully refunded. We sincerely apologise for the delay and the communication issues you experienced regarding the tracking update.
We appreciate your feedback, as it helps us improve our service and processes moving forward.
My audiology tools arrived this morning…
My audiology tools arrived this morning and I'm really pleased with the quality. Everything feels well made and carefully packaged. It can be difficult find suppliers that pay attention to the smaller details, but this experience has been very positive so far. I'll likely place a larger order in the future.
May 2, 2026
Unprompted review
Reply from Vena Cava
Thank you very much for your kind feedback.
We’re delighted to hear that you’re pleased with the quality of the audiology tools and the overall experience. We always aim to ensure orders are carefully packed and supplied to a high standard, so it’s great to know the attention to detail was appreciated.
We truly value your support and look forward to assisting you again with any future orders.
poor customer service
Hi !
i have placed an Order #4474 on 26th march and its not delivered till today, no one is giving me reply and no refund. i need the supply and no response. please talk with them before placing any order as they dont respond after placing order.
March 26, 2026
Unprompted review
Reply from Vena Cava
We sincerely apologise for the delay and the lack of communication regarding your order.
Please note that a full refund for Order #4474 has now been issued. We understand your frustration and are sorry that your experience did not meet the standard we aim to provide.
Thank you for your feedback, and we apologise again for the inconvenience caused.
Never know what you are going to get
Very frustrating to wait for your parcel too long and then find what you have got is the wrong size.I ordered small dry wipes,and you del medium when on the packaging it clearly had medium,I advise you to send your staff to secsavers but I will never be ordering from hyou again.
January 23, 2026
Reply from Vena Cava
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to wait for your order only to receive the incorrect size.
This is certainly not the level of service we aim to provide. If the item delivered was incorrectly labelled or picked, we would have been more than happy to arrange a replacement or refund had we been given the opportunity to resolve this for you.
Please accept our apologies for the inconvenience caused. We take feedback like this seriously and will be reviewing our picking and packing process to help prevent this from happening again.
If you would like us to look into this further, you’re welcome to contact our customer support team directly with your order details.
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Item never arrived! Scam!
Item never arrived, raised my concerns via phone, online chat and email with Venacava.co.uk, they ignored all my messages.
After almost 2 months of silence, I raised a case with PayPal, venacava.co.uk failed to respond to PayPal and thankfully, PayPal refunded the full amount.
Company is either a scam or the don't care about its customers.
December 12, 2025
Unprompted review
Reply from Vena Cava
We’re very sorry to hear about your experience and understand why you’re upset.
A missed delivery combined with a lack of timely communication is not acceptable, and we sincerely apologise for the frustration this caused. While we are relieved that PayPal was able to resolve the matter for you, we regret that we did not address this sooner or more effectively on our side.
We want to be clear that we are a legitimate UK medical supplier, and situations like this are taken seriously and reviewed internally to prevent recurrence. We would welcome the opportunity to look into what went wrong with your order and the breakdown in communication, so we can learn from it and improve.
If you are open to it, please contact us directly at contact@venacava.co.uk
with your order details, referencing this review, and a senior member of our team will review the case.
Thank you for taking the time to share your feedback.
An extremely organised operation
Had my hospital appointment on the Wednesday and my first parcel arrived on the Friday. This was followed up by a telephone call a few days later when it was explained what the procedure was for future supplies and also the back up help that was available.
January 12, 2026
Reply from Vena Cava
Thank you for sharing your experience.
We’re glad to hear your first delivery arrived promptly following your hospital appointment and that our team was able to follow up with a call to explain the process for future supplies and the support available. Continuity of care and clear communication are very important to us, so it’s great to know this was helpful.
Thank you for choosing Vena Cava — we’re always here if you need further assistance.
Reply from Vena Cava
Thank you for your kind feedback.
We’re delighted to hear that you felt fully supported — providing the best possible service is always our goal. Thank you for choosing Vena Cava.
Reply from Vena Cava
Thank you for your feedback.
We understand how frustrating it can be to see an item advertised when it’s temporarily out of stock, and we’re sorry for the inconvenience this caused. As a medical supplier, some products experience unpredictable demand or short-term supply delays, particularly when supporting hospitals and clinics.
We do our best to keep stock information up to date and appreciate your patience while we work to improve this further. If you’d like help finding an alternative product or checking availability, our team is always happy to assist.
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Ordered item on 10th October
Ordered item on 10th October
Item still not arrived
Sent emails, emails not answered, sent WhatsApp, WhatsApp message not read, called 3 times and provided order number. Was advised no one was available to speak to each time I called. Was advised that someone would call me back each time I called but no one ever has.
Shocking customer service will not use this company again. My advice is don’t waste your time or money ordering from them
November 14, 2025
Unprompted review
Reply from Vena Cava
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had — it’s absolutely not the level of service we aim to provide.
Your order should not have been left unresolved for this long, and the lack of communication is unacceptable. We’ve recently moved to a new customer service and phone system, and unfortunately this caused delays in responding to some messages. That said, it’s still our responsibility to make sure every customer is looked after, and I apologise that this wasn’t the case here.
I’d really like to sort this out for you immediately. If you could please email contact@venacava.co.uk
with your order number (or reply to our previous email, if easier), I will personally ensure your order is either dispatched or refunded right away.
Thank you again for highlighting this — we are already improving our response times and call handling so situations like this do not happen again.
Very slow to advise of no stock
Ordered from them on 4 October. On 10 October received an email refunding my order saying they didn't have stock. Why does it take 6 days to find this out?
October 10, 2025
Unprompted review
Reply from Vena Cava
We’re sorry for the delay and understand your frustration. The item you ordered went out of stock shortly after your purchase due to high demand. Our team reviewed and processed refunds as soon as stock discrepancies were identified. We’re improving our inventory updates to prevent such delays in future.
Do not use this company I have waited…
Do not use this company I have waited nearly 1 month for a refund back and forth with emails. Honestly the most shocking customer service I have ever experienced.
September 19, 2025
Unprompted review
Reply from Vena Cava
Hi Jayne, we’re very sorry to hear about your experience and the delay with your refund. This is not the level of service we aim to provide. Please accept our sincere apologies for the frustration caused. We’ve taken your feedback seriously and are reviewing what went wrong to ensure this doesn’t happen again. If your refund has still not been resolved by the end of the week, please reach out to us directly at contact@sterlingmedical.uk so we can prioritise this immediately.
Do not use this company
Do not use this company. Not received my order nearly 4 weeks later. Customer service is appalling, do not reply to messages, emails or calls. No item or refund as of yet. Total joke.
I have now received a refund!
September 10, 2025
Unprompted review
Reply from Vena Cava
I’m really sorry to hear about your experience — that’s definitely not the service we want to provide. Could you please share your order number so I can look into this right away and get it resolved for you?
Thank you for your patience, and I’ll do my best to get this sorted quickly.
Sterling Medical Team
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I ordered and paid for four boxes of…
I ordered and paid for four boxes of gloves on the 11th August. As of today 5th September they haven't arrived. E mails go un- answered and phone calls are farcical. The customer service rep can't answer my questions and says the warehouse staff can't take calls. She also couldn't look up my order. Beware and stay clear of this company.
September 5, 2025
Unprompted review
Reply from Vena Cava
Hi there — we’re really sorry for the frustration and the poor experience you’ve had.
We’ve investigated and confirmed the original parcel was misplaced by the courier. We’ve now shipped a replacement order immediately. You can track it here with Royal Mail (tracking no. IV548952287GB):
We’re also reviewing our phone/email handling so this doesn’t happen again.
Thanks for bearing with us, and again—our sincere apologies for the hassle.
Good quality but late
Wheel chair for mun arrived a bit late but quality's spot on. Fair price.
August 31, 2025
Unprompted review
Reply from Vena Cava
Thank you for your feedback. We’re really pleased to hear you’re happy with the quality and value of the wheelchair. We’re sorry it arrived later than expected and appreciate your patience. We’ll continue working to improve our delivery times.
Awful
Order #3130- I placed an order on the 7th August which I have still not received. I’ve written an email to their customer service and received no response. This is completely unacceptable
August 7, 2025
Unprompted review
Reply from Vena Cava
We’re very sorry to hear about your experience. This is not the service we want to provide, and we sincerely apologise for the delay with your order and lack of response. Please contact us directly with your order details so we can urgently investigate and resolve this for you.
Disappointing Experience with Sterling…
Disappointing Experience with Sterling Medical Supplies ‼️
I placed my order on August 1st and have yet to receive a single item. I've reached out to customer service multiple times, but their responses have been frustratingly inadequate. I regret not reading the reviews beforehand, as it seems I’m not alone in facing issues with undelivered items after payment.
I’m now considering filing a formal complaint, as the necessary form was requested but never provided. As a well-known health and medical supply company, I expected a much higher level of professionalism. I’ve also contacted my bank to protect myself against potential scammers like Sterling Medical Supplies.
I do not recommend this company based on my experience.
August 1, 2025
Unprompted review
Reply from Vena Cava
We sincerely apologise for the frustrating experience you’ve had with your recent order. This is not the level of service we aim to provide at Sterling Medical.
Please be assured that a full refund has already been issued for your order. You should see the amount reflected in your account shortly, depending on your bank’s processing times.
We deeply regret the inconvenience this has caused and appreciate you bringing this matter to our attention. Your feedback will help us improve our service for all customers.
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Avoid this company.
I ordered an item on 01/08/25, order ref #3060, but to date have not received my order.
Rang customer services twice today, 19/08/25, to be told they would need to speak with the warehouse team and they would ring me back.
I have had no contact from anyone.
The second customer services member of staff told me the item looked like it had been dispatched but wasn’t sure.
August 19, 2025
Unprompted review
Reply from Vena Cava
Deaer Robert,
We are very sorry for the delay and the lack of clear communication regarding your order #3060. This is not the experience we want for our customers, and we fully understand your disappointment.
To resolve this, we have issued a complete refund for your order, which should reflect in your account shortly. Our team is also reviewing this internally with our warehouse and customer service departments to ensure this does not happen again.
Thank you for your patience and for bringing this to our attention.
Awful company to deal with
Awful company to deal with. Ordered a foot pedal for a medical treatment couch. Website stated the original estimated delivery date was listed as 29–30 July, after many emails back and forth item was delivered on 8th aug. I requested their complaint procedure, but they have not provided this.
Very disappointing service especially in the medical sector.
July 29, 2025
Unprompted review
Reply from Vena Cava
Thank you for sharing your feedback. We are sorry to hear about your experience and the delay in receiving your order.
We also apologise that you did not receive our complaint procedure when requested. This should have been provided promptly, and we will ensure this is addressed internally.
Order not recieved
Made an order #3029 on the 29th July. Order not received to date 8th August.
Called twice and told someone would be in contact, I then need to follow it up, no reply to email.
Issue has been corrected as in a refund, thank you
August 8, 2025
Unprompted review
Reply from Vena Cava
Hello Sarah,
We sincerely apologise for the delay and the lack of communication regarding your order #3029. We completely understand your frustration.
To resolve this matter, a full refund has now been issued, which will reflect in your account shortly. We are also reviewing this internally to prevent such issues from happening again.
Thank you for bringing this to our attention, and we’re sorry once again for the inconvenience caused.
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