TripleMountain Reviews 

1,551
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the careful packaging, noting that delicate items arrive safely alongside thoughtful handwritten notes and small treats. People also highlight the fast shipping, reasonable prices, and the excellent selection of hard-to-find model horses and collectibles. Reviewers often mention that customer service is exceptionally friendly, responsive, and willing to combine orders or refund shipping cost differences. Some reviewers were not happy with the waiting times for pre-ordered items or occasional delivery delays. A few consumers noted that waiting through long months for pre-orders required patience, even though the final items matched descriptions perfectly.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in pristine... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping and... See more

Order

People report positive experiences with order processes, consistently praising fast shipping speeds and... See more

Quality

Users describe positive interactions with quality, noting that items arrive in perfect condition due to... See more

Service

Clients share satisfaction on service, frequently highlighting the excellent personalized attention,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a happy repeat customer of Triple Mountain Model Horses. The product pictures aren't just company supplied images, but pictures of the actual model. This is especially important for CollectA colle... See more

Company replied

Rated 5 out of 5 stars

l love to order from triple mtns .! Eleda is so neato! My son would love getting her famous pop rocks , and l always enjoyed her hand written notes in my orders.She is above and beyond in being per... See more

Company replied

Rated 5 out of 5 stars

Quality run family business! Give detailed description of items for sale.quick shipping of orders in stock and advanced orders soon as they come in.The care of protection of items sent out.The... See more

Company replied

Rated 5 out of 5 stars

They ship items out super quickly and are always very kind, even including candy and nice notes along with the order. The website also has so many different models to offer at great prices. I will mos... See more

Company replied


Company details

  1. Collectibles Store
  2. also in
  3. Toy Store

Written by the company

Trusted by collectors worldwide, we have a huge selection of current and retired Breyer model horses for sale, along with Schleich, CollectA, Safari, REBOR, and more. We ship worldwide, or you can pick up in our Breyer Flagship store when we're open. We are a family-owned store based in Maine, USA, that has been serving animal collectors since 2012.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,551)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow!

Wow! My new horse is gorgeous! Great company with fast shipping and very protective packaging! My new go to place for shopping for Breyer horses!

October 28, 2026
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Reply from TripleMountain

Thanks, Kathy! Enjoy him!

Rated 5 out of 5 stars

absolutely amazing

absolutely amazing. came really early, and my precious horsies were packaged so carefully, i really appreciate that part. my order also included watermelon flavor pop rocks, with watermelon anything being my fave flavor!! cant believe my luck there! im so happy with my horsies, will order more through this store for sure! and the people running it are SO nice and thoughtful. 10000000/10

October 27, 2026
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Reply from TripleMountain

Thanks, Jennifer! Enjoy all those new cuties!

Rated 5 out of 5 stars

Eleda is the best

Eleda is the best. she always works with me and makes buying from Triple Mountain Model Horses a pleasure.

October 24, 2026
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Reply from TripleMountain

Aww, thanks, Brenda! It's my pleasure!

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Rated 5 out of 5 stars

Breyer metal stands

Great Item, ( breyer metal stands). great people, hope to do buisness with them again.....

October 19, 2026
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Reply from TripleMountain

Why thanks, William! Ditto!

Rated 5 out of 5 stars

Every time I place an order or have a…

Every time I place an order or have a question Eleda is always super friendly and fun to talk to. I had a SM on hold your horses and I placed a separate order to ship now, I emailed about throwing in the hold one and I’d pay the shipping difference. I received my hold horse with the order anyway. With a note saying thank you for 20 + orders. And a Neptune button. As always the Pop Rocks are welcome too

October 16, 2026
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Reply from TripleMountain

Thanks, Amy! It's always a pleasure to help you grow your lovely herd!

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Rated 5 out of 5 stars

Impeccable wrapping on item.

Check out was very easy, and the package delivered on schedule. Also had impeccable wrapping on the horse. The Customer service was amazing. Over all a great experience.

October 14, 2026
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Reply from TripleMountain

Thanks so much, Faith!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Super fast shipping and very well packed! A++++

October 5, 2026
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Reply from TripleMountain

Thanks, Laurie! Enjoy that beautiful girl!

Rated 4 out of 5 stars

I was quite happy with my Breyer Model…

I was quite happy with my Breyer Model Blind bag surprise....I bought 2 stablemate surprises

October 2, 2026
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Reply from TripleMountain

Thanks, Shellie! Was there any issue that keeps us from five stars? Please feel free to email me at eleda@triplemountain.com.

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Rated 5 out of 5 stars

Excellent!

What a wonderful company! I was overjoyed when I received my figure. They shipped it quickly and it arrived a few days afterwards. They also put a nice handwritten message on the invoice paperwork inside and sent some pop rocks, which was very nice.
:D 10/10

October 7, 2026
Unprompted review
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Reply from TripleMountain

Thanks, Chelcie! Another ferocious fellow is on the way now!

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Rated 5 out of 5 stars

Excellent all the way!

I have been buying from Triple Mountain for years and it's always a pleasure! Excellent personalized service, quality items and best prices! Fast shipping and careful packing. Highly recommend!

September 29, 2026
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Reply from TripleMountain

Thanks, Lindy!

Rated 5 out of 5 stars

Product was packed carefully

Product was packed carefully, I really appreciate that because I know the manufacturer doesn’t wrap CollectA’s at all. Also thank you for the shipping refund!!! You are so great to buy from!

September 29, 2026
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Reply from TripleMountain

Thanks, Kristin! It's our pleasure!

Rated 5 out of 5 stars

Triple Mountain has the best customer…

Triple Mountain has the best customer service and my models always come well packed and in good condition. I love their model horse selection and how they offer to hold your models and always refund any extra funds from shipping costs. I trust them implicitly and always feel like I am a valued customer.

September 29, 2026
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Reply from TripleMountain

Thanks, Isabel! You're more than a valued customer, you're a collector-friend!

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