I'm from germany. I deposited 750€ via voucher to my card. I activated the MAX plan. One day after I deposited the money Transcash is making a charge on my account for 260€ for irregular use. I also... See more
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It is a criminal organisation. First I got scammed with tickets by some individuals. But I had some tickets left. So I ordered a credit card. And two bracelets. They only had a French manual. I tried... See more
Company replied
We have 86 thousend clients and if one smallest company like transcash offers ND get fees it's nice to know all company is ready and I am satisfied.. Off course I bay three times fees to destiny but d... See more
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Had trouble redeeming coupons that I bought on a previous ocassion, but long story short, they managed to help me so that I wasn’t empty handed. Albeit rather difficult to communicate due to their rel... See more
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Company details
About Transcash Mastercard
Written by the company
Le concept Transcash Mastercard®
Cartes et accessoires de paiement prépayés rechargeables acceptés partout dans le monde :
- Sans banque
- Sans engagement
- Sans condition de revenus
- Zéro découvert
Nos produits
La carte de paiement et retrait prépayée rechargeable
4,90€ la carte
Validité 1 an
Rechargeable en espèces dans plus de 30 000 points de vente,
ou par carte bancaire et virement (RIB fourni)
---------------------------------------
Le pack de 2 cartes de paiement et retrait prépayées rechargeables
9,90€ les 2 cartes
Validité 2 ans
Rechargeable en espèces dans plus de 30 000 points de vente,
ou par carte bancaire et virement (RIB fourni)
---------------------------------------
Le pack de bracelets de paiement sans contact Fyve par Transcash
20€ les 2 bracelets + 1 mini-carte Transcash
Validité 2 ans
Etanche et Ajustable
Rechargeable en espèces dans plus de 30 000 points de vente,
ou en ligne par carte bancaire et virement (RIB fourni)
Pourquoi choisir Transcash ?
- Sécurisez l'argent de poche de vos enfants dès 13 ans
- Achetez sur Internet sans exposer vos données bancaires
- Partagez de l'argent instantanément avec un proche ou un ami
- Voyagez sans Cash et payez/retirez dans toutes les devises
- Payez sans carte ni téléphone grâce au bracelet de paiement Fyve
Des service à la carte
- Cartes virtuelles
- Apple Pay & Google Pay™
- Cartes additionnelles à offrir
- Code PIN personnalisable
- Contrôle parental personnalisable
- Application gratuite (iOS et Android)
- Service client 6j/7 (appel non surtaxé)
Contact info
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Transcash Mastercard
Hello Danish,
Thank you for your message.
We are very happy to hear that you are satisfied and happy with your experience.
The Transcash Team
Reply from Transcash Mastercard
Bonjour Maud,
Merci pour votre avis. Bonne continuation avec nos cartes !
L'équipe Transcash
Impossible de faire des virements de la…
Impossible de faire des virements de la carte noir vers la carte rouge.
Honteux
April 22, 2026
Reply from Transcash Mastercard
Bonjour Jean-Luc,
Nous sommes désolés pour cette situation.
L’impossibilité de faire un transfert entre carte noire et carte rouge peut être liée à des limites de sécurité, à la fréquence des opérations ou à certaines restrictions temporaires sur le compte.
Notre service client peut vérifier précisément votre situation et vous accompagner afin d’identifier l’origine du blocage.
L’équipe Transcash
Reply from Transcash Mastercard
Bonjour Elisa,
Nous sommes ravis de lire votre avis ! Bonne continuation avec nos cartes.
L'équipe Transcash
Paiement
My card has expired I didn't know. I have recharge it and you sent me new code and the last four digits of the card which I don't have. I have call your customer service number but you are asking me to dial the pack number. How can I get the card
May 7, 2026
Reply from Transcash Mastercard
Hello,
We understand your frustration and are sorry for the confusion.
When a card expires, a replacement card may be required to continue using the account and access the remaining balance. If you no longer have the card or cannot provide the requested information, our customer service can still help verify your identity and recover access to your account.
Please contact customer service again at service-client@trans-cash.fr
The Transcash Team
The testing was very thorough and…
The testing was very thorough and interesting. My IQ is higher than I thought.
May 8, 2026
Unprompted review
Reply from Transcash Mastercard
Hello Kenneth,
Thank you for your feedback. We are glad to hear that your experience with Transcash has been positive and interesting for you.
We appreciate your trust and thank you for your support.
The Transcash team
Absolute rip off and totally unhelpful…
Absolute rip off and totally unhelpful customer service
April 29, 2026
Unprompted review
Reply from Transcash Mastercard
Hello,
We are sorry to hear about your experience.
We understand that fees and support delays can be frustrating. Transcash is a prepaid service with costs linked to card issuance, security, the Mastercard® network and distribution partners.
We also regret that our customer service did not meet your expectations and take your feedback seriously.
The Transcash Team
Transcash
I think Transcash Mastercard is important in my daily life. I use it for purchases every day.
April 19, 2026
Reply from Transcash Mastercard
Hello Sergio,
Thank you very much for your positive feedback. We are delighted to know that your Transcash Mastercard is helping you in your daily life and for your everyday purchases.
Thank you for your trust and loyalty.
The Transcash team
I ordered a card paid almost 200$ more…
I ordered a card paid almost 200$ more than a month ago and it hasn't delivered still. Don't recommend anyone to use it. Support doesn't even bother to text me in english :)
May 6, 2026
Unprompted review
Reply from Transcash Mastercard
Hello Shotiko,
We are sorry to hear about your experience and understand your frustration regarding the delay in receiving your card.
Please contact our customer service team so we can check the status of your shipment and assist you in English. You can reach us at +33 1 53 88 22 76 (non-premium rate call), Monday to Saturday from 9am to 8pm, or by email at service-client@trans-cash.fr
We remain at your disposal to help resolve this situation as quickly as possible.
The Transcash team
Reply from Transcash Mastercard
Hi Badara,
Thank you for your feedback!
We’re delighted to hear that you find Transcash practical and easy to use. Your support means a lot to us and encourages us to keep improving our services every day.
The Transcash Team
Service 0%10000
May 1, 2026
Reply from Transcash Mastercard
Bonjour Sofiane,
Nous sommes désolés de lire votre retour et de voir que votre expérience n’a pas été à la hauteur de vos attentes.
Afin de comprendre ce qu’il s’est passé et pouvoir vous apporter une solution, nous vous invitons à contacter notre service client au 01 53 88 22 76 (appel non surtaxé), disponible du lundi au samedi de 9h à 20h.
L'équipe Transcash
Everything was good
April 11, 2026
Reply from Transcash Mastercard
Hello Darius,
Thank you for your message.
We’re glad to hear that everything went well with your experience.
The Transcash Team
Reply from Transcash Mastercard
Hello Pascal,
We understand your point regarding alternative solutions.
Transcash is a prepaid service, with fees linked to card issuance, security, the Mastercard® network and distribution partners. It may not fit every need, and users are free to choose the solution that suits them best.
The Transcash Team
Reply from Transcash Mastercard
Bonjour Hassan,
Merci pour votre avis. Nous vous souhaitons une bonne continuation avec nos cartes !
L'équipe Transcash
I bought my black card but i can't…
I bought my black card but i can't registered in the site. I already contact support and gave me a generic solution. Meanwhile i check the network tab in dev mode and the site gives a 500 error. Is their server but they don't do nothing
March 24, 2026
Unprompted review
Reply from Transcash Mastercard
Hello Alexis,
We’re sorry to hear about the difficulties you’re experiencing with your registration.
A 500 error usually indicates a temporary technical issue on the server side. Our teams continuously monitor and resolve this type of incident as quickly as possible.
We invite you to try again later, and if the issue persists, please contact our support team again via the “Help / Contact” section of the website or app, or by phone at +33 1 53 88 22 76, mentioning the error encountered so we can investigate further.
The Transcash team
Reply from Transcash Mastercard
Hello Aamir,
Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with our service.
We appreciate your trust and remain at your disposal if you ever need any assistance.
The Transcash team
Improvement of Customer Service
Customer care service should improve more. you should emphasize more in English language. The employers in Customer service are really unprofessional. They do not know how to help their customers and do not actually understands customers problem.
March 6, 2026
Reply from Transcash Mastercard
Hello Jarif Faiyaz
Thank you for your feedback. We are sorry to read that your experience with our customer service did not meet your expectations.
Our teams do their best to assist customers and handle each request as efficiently as possible. We also understand the importance of being able to communicate clearly in English and continuously work to improve the quality of our support.
If your issue is still unresolved, we invite you to contact our customer service so that we can review your situation and assist you further. You can reach our advisors by phone at +33 1 53 88 22 76 (non-premium call) from Monday to Saturday, 9am to 8pm, or by logging into your secure account and sending a message through the “Contact” section.
Your feedback helps us improve our service and better support our customers.
The Transcash team
Simple comme un CB
Simple , equipe d'assistance web perrformante , permet de régler sur internet sans risque , fonctionne partout( pour mon usage personnel) simple à recharger,
March 6, 2026
Reply from Transcash Mastercard
Bonjour Jean Louis,
Merci pour votre avis, nous vous souhaitons une bonne continuation avec nos cartes !
L'équipe Transcash
Bussiness type
March 2, 2026
Unprompted review
Reply from Transcash Mastercard
Bonjour Verrah
Nous sommes désolés que vous n'ayez pas apprécié Transcash.
Par ailleurs, vous n'êtes pas un évaluateur vérifié, nous ne pouvons donc pas nous assurer de votre identité ni de la véracité de vos propos.
Votre message est un peu court et nous ne comprenons pas exactement votre remarque.
Pouvez-vous nous préciser ce qui n’a pas répondu à vos attentes afin que nous puissions mieux vous aider ?
L’équipe Transcash
Reply from Transcash Mastercard
Hello Esther,
Thank you for your feedback !
The Transcash Team
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