Great service, but on phone interaction took a long time. As a client with several policies, I would have thought the process for getting a new policy should have been shorter. I think I spent 40... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
Company replied
After comparing several insurance providers using the same coverage options and variables, I found this provider to be the most affordable. One thing I also noticed is that pricing varies significantl... See more
Company replied
When I did eventually get through to a real person, they could not have been more helpful. Annoyingly I cannot remember her name, but she was a Pasifika lady and was a great ambassador for Tower. Plus... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
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Excellent and competitive pricing
August 30, 2026
Reply from Tower
Kia Ora Santosh,
Thanks for your positive feedback! We're pleased to know you're satisfied with our pricing.
Warm regards,
Tower Team
Reply from Tower
Hi Chris,
We're sorry to hear that you feel this way. If you have additional feedback, we can assist you with, please let us know how we can improve moving forward.
Thanks,
Tower Team
Reply from Tower
Kia Ora Tyler,
Thanks for your review and sharing your experience with us. We appreciate your feedback.
Warm regards,
Tower Team
Easy to do online quote
Easy to do online quote. Quick to get in place. Competitive pricing.
August 28, 2026
Reply from Tower
Hi Lesley,
Thanks for sharing your experience with our online quote journey process! We're glad to have you onboard.
Warm regards,
Tower Team
Was quick and easy.
August 28, 2026
Reply from Tower
Hi Shiva,
Thanks for your review - we're pleased to know that the process to get cover was quick and easy for you.
Warm regards,
Tower Team
Updating my Insurance online was easy…
Updating my Insurance online was easy and fast after seeing Towers Television promotion advertising with a 2 months free promotions on any new policy. It made sense to have all my Insurance with the one Company
August 28, 2026
Reply from Tower
Hi Robert,
Thanks for your review. We're pleased to be able to offer you cover for all your assets, and that the 2MONTHS promotion helped make this decision for you.
Warm regards,
Tower Team
The process to insure both vehicles was…
The process to insure both vehicles was easy and fair …the Tower representative was extremely helpful and explained everything clearly.
The premiums are manageable which is important in the current economy.
August 28, 2026
Reply from Tower
Hi Michael,
Thanks for your kind words! We're pleased to have you onboard with us and know that your cover was affordable for your needs.
Thanks,
Tower Team
It was really easy to get my car…
It was really easy to get my car insured and I didnt have to stress out about anything at all.
August 28, 2026
Reply from Tower
Hi Sachindr,
We're pleased to hear that the process to obtain your new car insurance was easy and stress-free!
Thanks for your feedback,
Tower Team
Very easy to apply
August 27, 2026
Reply from Tower
Hi Johan,
Thanks for joining Tower! We're thrilled to have you onboard and know that the process to apply was easy for you.
Warm regards,
Tower Team
Access to the website and fast…
Easy access to the website and fast response with answers and fair prices
August 25, 2026
Reply from Tower
Hi Petrus,
Thank you for your review - we appreciate you taking the time to share your recent experiences with us!
Warm regards,
Tower Team
Plus & minus for Tower
Biggest plus was thatTowers prices were cheaper than other quotes :-)
On a negative though, I feel existing clients aren't being rewarded for their loyalty, as latest monetary incentive was ONLY for NEW clients :-(
August 28, 2026
Reply from Tower
Hi Glenys,
Thanks for your feedback. Our current promotion is applicable to new policies (not new customers), however, for renewing policies we are offering automatic entry into the draw to win your renewal premium on us for eligible customers - refer to our promotional ts&cs here - https://www.tower.co.nz/terms-and-conditions/promotional/
Thanks,
Tower Team
Minor ding , big expense
I had accident that was minor. My fault. Everyone was so kind. Tower staff on phone. Still cost 3 to 4 thousand. Auckland Panel and Paint were amazing and a special mention to the lovely receptionist who was so helpful.
August 28, 2026
Reply from Tower
Hi Cheryl,
Thanks for your feedback - we are thrilled to hear you had such a positive experience for your claim recently!
Warm regards,
Tower Team
easy to set up and understand great…
easy to set up and understand great cover with road side assistance added
August 24, 2026
Reply from Tower
Hi Keri,
Thank you for your kind review! We're delighted to hear our coverage was easy to obtain and reflected the aspects that were most important to you.
Thanks for sharing,
Tower Team
Super easy online
Super easy online. Straight forward questions, nicely laid out. Did appreciate not getting bombarded with follow-up’s while going through and getting quotes. Only thing is I would’ve liked to have my quotes clearly given with AND without promotion and discount.
August 21, 2026
Reply from Tower
Hi Mr White,
Thanks for your review and feedback of the online quote journey! We're pleased you chose Tower for your cover, and will pass on feedback around viewing the pricing without promotions.
Thanks,
Tower Team
Very competitive
The ease of arranging the policy and the competitive price made this an easy decision for us.
August 27, 2026
Reply from Tower
Hi Gary,
Thank you for your review - we're pleased to hear that you found the pricing and policy coverage suitable for your needs.
Thanks for choosing Tower.
Tower Team
Keep up the good work
August 25, 2026
Reply from Tower
Hi Satria,
Thanks for your review - we really appreciate it!
Warm regards,
Tower Team
No follow up
wasnt given option of applying the 2MONTH free option at payment checkout when purchasing new policy. emailed a query and 4 days later still have not had a reply.
August 27, 2026
Reply from Tower
Kia Ora TM,
Thanks for your feedback. We have reviewed your policy and can confirm that the 2MONTHS promotion was applied to your new policy, we have sent you a copy of your policy certificate which displays 'Discounts' on the first page of the policy details for your reference.
If you are unsure around how the payments work and why you are still being charged for the policy during the first two months, please refer to points 8 & 9 in the terms and conditions on our website here - https://www.tower.co.nz/terms-and-conditions/promotional/2months-discount/
Thanks,
Tower Team
i think price and service was…
i think price and service was excellent, plus the two mths free was very helpfull
August 27, 2026
Reply from Tower
Hi E,
Thanks for your feedback! We're thrilled to hear that you appreciate the current promotion and that meant you were able to get affordable cover for your needs.
Thanks,
Tower Team
Reply from Tower
Hi Murray,
Thank you for your review - we are delighted to have you onboard and hope to provide you with great cover and assistance for your new policy this year.
Warm regards,
Tower Team
Tower made it easy
It was so easy like spreading butter on bread I'm terrible with devices but tower took my anxiety away & made my experience amazingly easy. Thank you tower now both my cars are insured I'm very pleased & happy thanks again tower
August 21, 2026
Reply from Tower
Hi Rameka,
Thank you for your kind words - we're delighted to have you onboard with us and know that we were able to reduce any anxiety around the insurance process.
Warm regards,
Tower Team
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