Totalpadel.com Reviews 

Previously brought a padel bag, process was super quick. Will make future purchases

I would like to share my positive experience with Total Padel’s customer service.

I had an issue with my adidas Metalbone Reserve EDT 2026. My warranty claim was initially rejected, but after contacting Total Padel again, Chaima took the time to discuss my case with the returns department once more.

I was able to return the racket free of charge for a physical inspection. After the inspection, they confirmed that it was indeed a manufacturing defect, approved my warranty claim, and provided me with a replacement racket.

I especially appreciate Chaima’s friendly, professional and helpful communication throughout the process. She took my issue seriously and made sure my claim was properly reassessed.

Very happy with how Total Padel ultimately handled the situation. Thank you, Chaima, for your help and excellent service!

Great prices! I always order from them. I've bought shoes, balls, a bag and even a racket. Always gets delivered on time and in perfect condition.

It was all excellent! I bought three rackets and it was all good the experience

Order #3533739
I bought a Babolat padel racket from Total Padel and, after only around three weeks of normal use, a clean crack appeared on the face of the racket, running almost in a straight line between several holes.
Total Padel initially rejected the warranty claim, stating that the racket showed “several impacts against the glass and the floor” and signs of “misuse”, despite Babolat not having reviewed the case at that stage.
When I asked them to identify exactly where these supposed impacts were, they pointed to three small areas in selected photographs. This is where the handling of the case became especially concerning.
Some of the photos they relied on were older images taken while the frame protector was still fitted or while adhesive residue from the protector was still visible, despite the fact that I later provided much clearer photographs of the same areas with the protector removed and the racket cleaned.
One of the marks they highlighted was essentially residue from the protector, another was highlighted on a photo where the protector/residue was still present even though they already had a clearer photo of that same area afterwards, and the only genuine mark visible is a very minor superficial scuff, far away from the crack, with no indentation, exposed carbon, structural damage or significant paint loss.
In my opinion, this is a very worrying warranty practice: treating normal superficial signs of use on a three-week-old padel racket as “misuse” and using them as the basis for an immediate warranty rejection.
A padel racket that has actually been used for three weeks may obviously have tiny cosmetic marks. That does not automatically mean it has been smashed against the glass or floor, nor does it prove that such a mark caused a structural crack elsewhere on the racket.
Only after multiple emails, additional photographs, removing the protector, cleaning the adhesive residue, phone calls and repeatedly asking for a proper second review did Total Padel finally agree to send the case to Babolat.
I have now been told that I may have to wait 15–20 days just for Babolat to review the case, on top of the time already spent dealing with Total Padel, with no guaranteed outcome afterwards.
Because of the way this has been handled, I have also contacted Babolat directly myself and have taken steps through PayPal to protect my position while the case remains unresolved.
What is most disappointing is that this entire situation could have been avoided by carrying out a fair and objective assessment from the start, or simply forwarding the case to Babolat before making such a serious accusation of “misuse”.
My advice to anyone considering buying an expensive padel racket from Total Padel is to think carefully about the after-sales and warranty process if something goes wrong. A small saving on the purchase price quickly stops being worth it if you then have to spend days dealing with emails, photos, calls, PayPal and warranty disputes just to get a three-week-old racket properly reviewed.
I will update this review once the case is fully resolved. If Total Padel ultimately corrects the situation and handles the warranty properly, I will update the review accordingly.

Just fantastic! Delivery was sent on time and even when I needed assistance, their team was professional and super kind. You feel that they are passionate about the sport! Highly recommended!

Problem solved with 1 call,great customer support

5-star experience with their customer service (Chaima) - very quick in their reply and very helpful in resolving an error in my order.

One of the worst online purchase experience, service team is extremely ready to reply and help when you enquire on purchasing a product.

Once purchase is made, service staff (Personnel: Chaima in particular) replies each email in 24hrs intervals at best giving a generic reply each time. My order #3518901 of 3 rackets had a defective racket which an a 5cm crack on the top of the Siux Electra Pro. Where he/she asked for a sticker code of some sorts which was no where to be found on the racket- hence albeit their competitive pricing I am not sure whether their products are genuine. I have replied them very readily and met with unresponsive staff, where no recourse with regards to warranty or replacement methods has been addressed.

Will never patronize again.

I ordered a padel racket from them (a Babolat Technical Viper JL 2025, order #3494887). Order was smooth, shipping was fast, everything seemed great, even the price was good. I received my racket in good condition. There were some scuffs on the paint, but that's usually how it goes. When i went to apply a frame protector however, part of the paint just completely peeled off, as it had been chipped prior, exposing the carbon underneath.
I had never played a match prior to that, so there was no way i could've caused that damage. I email their customer support and they reply very fast. I had my hopes up. I send them pictures, even close ups, so you could see there was no other visible damage.
Now, i am usually not one to request or demand a warranty on a padel racket. I know these things are meant to be played with and break down over time. But since i wasn't the cause i was sure warranty will cover this. I've had 4 or 5 different rackets ahead of time and nothing like this has ever happened before.
In about a day after i sent them pictures, they deny my claim and say its my fault the paint peeled off. I, of course, wanted an explanation how this is considered my fault, paint should by no circumstance just peel off, atleast not from a paint protector. I have yet to get a reply. That was 2 weeks ago. I sent one more yesterday and still got no answer. The sad part is, they even offered me a discount prior to me asking for warranty hoping i wouldn't submit it, which i can't even use now since they've gone radio silent. I would've loved to buy more rackets, since they seemed very professional, but ill be staying far away from them from now.

I Bought 2 Nox At10 18k 2026, and I had paid, and then they send a fee of €62.36 afterwards? 🤯 not only that, I then ask them if I can get 2 bats with a weight of 355-360grams, they then want an additional €10 for that! 🤯😵‍💫 Be careful when shopping on that site!! I will never shop here again!

One week after purchase I email these guys to ask why my shoes hasn't been shipped yet. They reply with we are waiting for you to pay your remaining balance. They wanted an extra 19€ for shipping when one this wasn't calculated at checkout and two there website states orders over 99€ to my address allow free shipping. Avoid these crooks

I dont know why a lot of 1 star reviews, but i ordered from this website a couple of times, no problem at all, fast delivery and all. Also used matching service for padel racket, for specific weight, which i got and im happy, although it took 3 weeks which is unusually long, but i guess it takes that long to have 6 same rackets for comparison. Customer service help is super good, i got replies in 10 minutes, super fast and helpful customer support Ana. I read about 1 star reviews saying bad customer support or not delivered products, which sounds unusual to me and strange because i got no problems when i ordered a couple of times. Overall reliable website which has great prices for products and would fully recommend buying from it.

I wrote 2 emails ,both have been answered within 24 hours!
My order already prepared and shipped at the first bussines day after my purchase.

I can only recommend.

They just want your money and don't care about you as a customer. Ordered racket including the racket weighing service as I needed specific lower weight: which i mentioned from the start. They charge 10 EUR for this which is already insane as most decent padel shops offer this for free and you can even get an exact weight. Despite clearly stating the goal of the racket weight was not disputed the offered me only rackets with a much higher weight. Non in the range i had mentioned. Afterwards they don't even try to provide you a solution besides ASKING ANOTHER 10 EUR 'maybe you get lucky now' - insane that this is the mentality. Never ordering here anymore. Found a perfect racket from another shop which just mailed me the available weights and actually try to help their clients. Not with Totalpadel.

I am writing regarding order #3389210, which I placed over a month ago. I still have not received the item, and despite my multiple attempts to contact you, I have received no response to my emails.

This lack of communication is extremely disappointing. I expect an immediate update on the status of my order, or a full refund. Please respond as soon as possible

I ordered twice in a year, and both times I received it quicker than announced (I am based in Greece)

My package arrived destroyed and wet and after that nobody reply my emails amd they dont care !!!

Excellent customer service. I returned a defective item and they refunded me within two days. I am very satisfied. Other companies need to learn from this kind of customer service.

Totalpadel had the best price out af all the other company’s that where selling the racket I wanted. I had a problem so I mailed them and called them and they answered me instantly and they helped me so good. This is the best company for buying padel things there is!