Brilliant framed album covers spoilt packaging , box was badly damaged,ripped open, very weak packaging on this occasion, thankfully the goods inside remained undamaged Will be ordering more very... See more
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Review summary
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Reviews shaping this summary
Good product but I required this for a birthday and didnt arrive on time
Company replied
my mug arrived well packaged and the printiong on it was clear and correct i puchased it for a birthday present and the recipient was stunned on how unique it was
Company replied
I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... See more
Company replied
Company details
- Poster Store
- also in
- Live Music Venue
Written by the company
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Contact info
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, United Kingdom
- hello@thatgig.co.uk
- www.thatgig.co.uk
3.8
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality item
August 1, 2025
Unprompted review
Reply from That Gig
Hi Andy, thank you for the 5-star review! Excellent quality is exactly what we strive for on every print at That Gig. Thanks for the support - enjoy your poster!
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Great product
Great product, easy to order, arrived quickly and we are very pleased with our framed print.
July 25, 2025
Reply from That Gig
Hi Elaine, thank you for the 5-star review! We're so pleased your framed print arrived quickly and that ordering was easy - and that you're delighted with it. Thanks for choosing That Gig; enjoy it!
Well recommended.
Quality product, good price, well packaged and super quick delivery.
Well recommended!
July 25, 2025
Reply from That Gig
Hi Simon, thank you for the 5-star review! Quality product, fair price, well packaged and super-quick delivery - that's exactly the package we aim for at That Gig. Thanks for recommending us!
Great product!
July 25, 2025
Reply from That Gig
Hi Kevin, thank you for the 5-star review - we're chuffed you love your product! Thanks for choosing That Gig; we'd love to make your next gig keepsake.
Ordered the oasis poster and mug
Ordered the oasis poster and mug, speedy service and good communication. Products were great quality would use again.
July 23, 2025
Unprompted review
Reply from That Gig
Hi Chris, thank you for the 5-star review! We're delighted your Oasis poster and setlist mug arrived quickly and hit the mark on quality. Good communication and great products are what we aim for at That Gig - thanks, and see you next time!
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Uphappy because of the delay but sorted after 4 weeks.
I placed a order for 3 gig posters back in the middle of June, it said it was dispatched pretty quickly but didn't turn up. Evri's tracking updated to say that they had the parcel but it never arrived. On 1st July, I spoke to That Gig and they confirmed that Evri have lost the parcel and another would be dispatched. I have not had any more details since, no tracking update or anything. I have tried to contact the firm multiple times by email and their online chat and had nothing back! I can't call them and can no other way to contact them or get my money back. All I want is the products I have ordered!
Regards
Dan
*Update*
So I have now received the products I ordered, after speaking to customer services online, they were re-despatched on 15th July (4ish weeks later than the original lost Evri order). They did turn up well packaged and also by Royal Mail which in my area is a bonus as they are much better. A late present but at least here. Also had more contact from them on 27th July asking if they have arrived. Better communication now.
Thank you
July 14, 2025
Unprompted review
Reply from That Gig
Hi Dan, I'm genuinely sorry for how this has gone - a lost Evri parcel is frustrating enough without the silence that followed, and that's not the standard we hold at That Gig. We want to get your three posters (or a refund) sorted immediately. Please email hello@thatgig.co.uk with your order number, marked for the owner's attention, and we'll resolve it as a priority. Apologies again for the wait.
Custom Gig Poster
Wanted custom gig poster from recent event I attended, the communication was great and they were more than happy to assist with the specifics within my request. Proof of concept sent for approval before product made and dispatched so I was able to ensure item would be correct as I wanted before it arrived. Good quality… overall great service and highly recommend.
July 5, 2025
Unprompted review
Reply from That Gig
Hi Jamie, thank you for the detailed 5-star review! We love creating custom gig posters, and sending a proof for your approval before we print is exactly how we make sure it's spot-on. So glad the communication and quality hit the mark - thanks for recommending That Gig!
Bruce at Liverpool 2025
The details on the mug were fine; however the wrong date was printed on it! It should have read; June 4th 2025, not June 7th for the Springsteen gig!!
June 26, 2025
Reply from That Gig
Hi Maria, thank you for flagging this - I'm sorry the wrong date was printed on your Springsteen gig mug. Getting those details spot-on is the whole point at That Gig, so we'd like to reprint a corrected one for you. Please email hello@thatgig.co.uk with your order number and we'll sort it right away. Apologies for the mix-up!
Great Service
Great selection of posters and they helped me out in making sure my Father's Day gift was delivered on time. Would definitely use them again.
June 9, 2025
Unprompted review
Reply from That Gig
Hi Olly, thank you for the 5-star review! We were glad to help get your Father's Day gift there on time - nothing better than a poster from a gig you'll never forget. Thanks for choosing That Gig; see you again soon!
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Setlist mug great 👍
Gig setlist mug ordered as a gift, it arrived within time specified, good packaging, good condition - recipient very happy especially as some thought had gone into the design & not just a bog standard white mug with text! Happy, would use again & recommend.
June 14, 2025
Unprompted review
Reply from That Gig
Hi Elaine, thank you for the lovely 5-star review! We're so pleased your gig setlist mug arrived on time and well packaged, and that the recipient loved the extra thought in the design - no bog-standard mugs here at That Gig! Thanks for recommending us; we'd love to help with the next gift.
There were a few issues but the guys at…
There were a few issues but the guys at That Gig went above and beyond to rectify them at no additional cost. Would definitely recommend for finding the perfect setlist poster 👌
June 1, 2025
Reply from That Gig
Hi Darran, thank you for the 5-star review and for your fairness. A few things went awry, but we're really glad the team could put them right at no extra cost - that's the service we want to give at That Gig. Thanks for recommending us for the perfect setlist poster!
Fantastic product
Fantastic product, very unique at a great price!!
Totally recommend , memories of a great show at your fingertips!
Been to a very special show then 100% check if 'That Gig' if it's on their list!
May 27, 2025
Reply from That Gig
Hi Michael, thank you for the superb 5-star review! 'Memories of a great show at your fingertips' - we couldn't have put it better ourselves. We're thrilled you love your poster and the value at That Gig. Been to a special show? We'll always check if it's on our list for you. Thanks!
Great product & good customer service
We initially had a slight problem with the printing on a set list mug.
However, this was quickly resolved and a replacement was sent.
Very pleased with the purchase and would definitely recommend this company
May 29, 2025
Unprompted review
Reply from That Gig
Hi Sue, thank you for the 4-star review and for your patience. I'm sorry there was a printing issue on your setlist mug, but I'm glad we could resolve it quickly and get a replacement out to you. Looking after you when something goes wrong matters to us at That Gig - thanks for recommending us!
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Great colour definition
April 29, 2025
Reply from That Gig
Hi, thank you for the 5-star review! Great colour and print definition is something we take real care over at That Gig, so it's wonderful to hear it stood out. Thanks for the support - enjoy your poster!
Item arrived well packaged
Item arrived well packaged, on time and items were as detailed.
April 25, 2025
Reply from That Gig
Hi Edna, thank you for the 5-star review! We're really pleased your order arrived on time, well packaged and exactly as detailed - that's just what we aim for at That Gig. Thanks for choosing us!
That Gig were great
That Gig were great. I purchased 2 posters for a Pearl jam gig I went to with my son last year and instead of the band photo the guys kindly popped in a selfie we took on the day. The item came very well packed and a quick turnaround. I went back a few days later and purchased again for my nephews first gig last year to greenday. Couldn't recommend the guys more. Will definitely be back!
April 13, 2025
Reply from That Gig
Hi Paul, what a brilliant story - thank you! We loved swapping in your Pearl Jam selfie, and we're honoured you came back for a Green Day poster for your nephew's first gig too. Well-packed orders, quick turnaround and personal touches are what we aim for at That Gig. Can't wait to make your next one - thank you for recommending us!
Reply from That Gig
Hi Matthew, thank you for the 5-star review! We're delighted you love the idea and the product - turning a gig you were at into something you can keep is exactly what That Gig is all about. Thanks for the support!
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Highly recommend
No issues with my order. Arrived well pacakged and super fast even without next day shipping - it took arou d 3 days from ordering to delivery. Loved them all! I got a Setlist Poster, Mug and Album cover and opted for the framed version. Highly recommended!
April 18, 2025
Unprompted review
Reply from That Gig
Hi Lisa, thank you for the fantastic 5-star review! We're so pleased your framed setlist poster, gig mug and album cover print all arrived super fast and well packaged - and that you loved them all. Highly recommended right back at you; see you next time at That Gig!
Invested in customer
I am very pleased with the product and, having had an issue with delivery, was very happy with the customer service I received to resolve this. It was nice to see they were invested in the customer and made every effort to resolve and learn from a slight hiccup. Thank you. I would definitely recommend.
April 10, 2025
Reply from That Gig
Hi Helen, I'm sorry - you paid for next-day delivery, it arrived three days late, and worse, your email went unanswered. That's genuinely not the experience we want at That Gig, and we've been improving our response times. Please email hello@thatgig.co.uk with your order number so we can refund your delivery upgrade and apologise properly. Thank you for your patience.
Reply from That Gig
Hi Mark, I'm sorry to hear your issue hasn't been resolved - that's not good enough, and we want to fix it. Please email hello@thatgig.co.uk with your order number and a note of the problem, and we'll make it a priority to sort it for you. Apologies for the frustration, and thank you for flagging it.
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