Brilliant framed album covers spoilt packaging , box was badly damaged,ripped open, very weak packaging on this occasion, thankfully the goods inside remained undamaged Will be ordering more very... See more
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Review summary
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Good product but I required this for a birthday and didnt arrive on time
Company replied
my mug arrived well packaged and the printiong on it was clear and correct i puchased it for a birthday present and the recipient was stunned on how unique it was
Company replied
I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... See more
Company replied
Company details
- Poster Store
- also in
- Live Music Venue
Written by the company
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Contact info
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, United Kingdom
- hello@thatgig.co.uk
- www.thatgig.co.uk
3.8
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived when it said it would
Arrived when it said it would, looks great and I’m absolutely sure my son is going to love his Xmas pressie, thank you
October 26, 2025
Reply from That Gig
Hi Helen, thank you for the 5-star review! We're so pleased it arrived right on time and looks great - we're sure your son will love his Christmas present. Thanks for trusting That Gig with the big day!
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Reply from That Gig
Hi Gary, thank you for the 5-star review! Great quality on every product is what we aim for at That Gig. Cheers for the support - enjoy it!
Loved Oasis mug
Got Oasis mug from their Dublin gig for my son who's a big Oasis fan. The details on the mug is absolutely amazing. Whatever Oasis gig you've been to, you need to get yourself one of these mugs. My son loved it to remind him of the best gig he's ever been. (his words)
The price of mug was worth every penny for something you'll treasure forever.
September 28, 2025
Reply from That Gig
Hi, thank you for the wonderful 5-star review! An Oasis Dublin gig mug for your son - and 'the best gig he's ever been' to treasure forever. That's exactly why we do what we do at That Gig. Thank you for the lovely words; we're delighted it was worth every penny!
It’s OK
I like the design, but I’m doubting the quality of the frame. All seems fragile.
But the biggest thing for me is that the plastic is very reflective. Can barely see the poster in a certain angle. Still like it tho just may be a bit overpriced for what I got.
September 24, 2025
Reply from That Gig
Hi Stijn, thank you for the honest 3-star review - I'm glad you like the design. Your feedback on the frame and the reflective front is really useful, and it's something we're reviewing to improve at That Gig. If the reflection is spoiling it, please email hello@thatgig.co.uk and we'll see what we can do. Thanks for taking the time!
Wrong Size Print Received
I ordered an A3 size print & received an A4 size print. I have sent an email asking for a refund, but haven’t I had a reply or acknowledgement they have received my e-mail. Will not be buying from them again.
September 28, 2025
Reply from That Gig
Hi Wizzie, I'm sorry - receiving an A4 print when you ordered A3, and then not hearing back, is genuinely not good enough. We want to put this right with the correct A3 print or a refund. Please email hello@thatgig.co.uk with your order number and we'll prioritise it. Apologies for the frustration.
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The Coldplay setlist mugs are great
The Coldplay setlist mugs are great. As are the Oasis ones I also purchased recently. Shipping was fast and communication was very good. Highly recommend That Gig!! Thankyou.
September 28, 2025
Reply from That Gig
Hi Kelly, thank you for the brilliant 5-star review! Coldplay and Oasis setlist mugs - great taste! We're so pleased the shipping was fast and the communication spot-on. Thanks for coming back to That Gig, and enjoy your collection!
Exactly what I was after.
Took over a week (as stated upon ordering) to arrive using standard delivery. The box looked worse for wear, but the frame/poster were very well packed inside, so no problem.
Very pleased with the poster, exactly as requested and looks great. Would recommend That Gig.
September 17, 2025
Unprompted review
Reply from That Gig
Hi Denis, thank you for the 5-star review! Glad the poster was well protected inside despite the box taking a knock in transit - and that it arrived exactly as requested and looking great. We'll keep an eye on outer packaging too. Thanks for recommending That Gig!
Great Service
Created the set list from a gig that wasn't in their listing for me! Excellent service and quality
September 8, 2025
Unprompted review
Reply from That Gig
Hi Stuart, thank you for the 5-star review! We're always happy to create a setlist from a gig that isn't in our listings yet - that's part of the magic at That Gig. So glad the service and quality delivered; thanks for choosing us!
Fantastic products and excellent…
Fantastic products and excellent customer service and communication. Will definitely order from you again. Highly recommended!
August 27, 2025
Reply from That Gig
Hi Adele, thank you for the fantastic 5-star review! We're thrilled you're happy with both the products and the service, and we'd love to welcome you back to That Gig anytime. Highly appreciated - thank you!
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Reply from That Gig
Hi, thank you for the 5-star review! Lovely products backed by good communication and service is just what we aim for at That Gig. Thanks for choosing us - enjoy!
Customer service was fantastic.
Customer service was fantastic.
Very responsive to an issue with my original order to ensure i ended up delighted
August 27, 2025
Reply from That Gig
Hi Ian, thank you for the 5-star review! We're delighted we could respond quickly to the issue with your original order and make sure you ended up delighted - that's exactly the service we want to give at That Gig. Thanks for your patience and the kind words!
Oasis Heaton Park mug
Bought an Oasis Heaton Park mug for my son after he went to see them recently at Manchester. Order and delivery very good service.
August 25, 2025
Reply from That Gig
Hi Philip, thank you for the 5-star review! A great choice - an Oasis Heaton Park gig mug is a brilliant memento of their Manchester run. So glad the order and delivery went smoothly; thanks for choosing That Gig for your son's keepsake!
The gig was awesome from start to…
The gig was awesome from start to finish, lots of age groups from young and old
August 21, 2025
Unprompted review
Reply from That Gig
Hi Derek, thank you for the 5-star review! Sounds like an awesome gig for all ages - exactly the kind of night worth remembering with a setlist poster or mug from That Gig. Thanks for the support, and we hope your keepsake brings the night back every time you see it!
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Very happy with my Oasis poster
Very happy with my Oasis poster. It’s a gift for my Grandsons 18th Birthday. He went to Wembley on 26/07. I’m certain he will love it.
July 26, 2025
Unprompted review
Reply from That Gig
Hi Alan, thank you for the 4-star review! What a gift - an Oasis poster from Wembley for your grandson's 18th is a proper keepsake. We're sure he'll love it, and thanks for trusting That Gig with such a special occasion. Enjoy the celebrations!
Very positive experience.
July 27, 2025
Reply from That Gig
Hi James, thank you for the 4-star review and for giving us another go - we're really glad this was a positive experience. We're always here if you need anything at That Gig. Cheers!
Great poster.
Frame arrived damaged and poster wasn't what I expected, this was very swiftly dealt with, with new poster made and sent. Brilliant swift and polite customer service , will definitely use again . Happy with new poster .
July 27, 2025
Reply from That Gig
Hi Teresa, thank you for the 5-star review and your patience. I'm sorry the frame arrived damaged and the poster wasn't quite right first time, but I'm really glad we could sort a new one swiftly for you. Fast, friendly fixes are what we aim for at That Gig - thanks, and enjoy your poster!
Excellent service !
I’ve ordered a couple f mugs from That Gig and I’ve been very pleased with the quality . This time however , they excelled themselves . I ordered a mug and forgot to say the gig on the order. I sent a follow up email to clarify and hoped for the best , and they nailed it. My mug arrived today for my first ever Iron Maiden gig in 1983! Highly recommend this company - Bravo!
August 7, 2025
Unprompted review
Reply from That Gig
Hi Patrick, what a story - your first Iron Maiden gig back in 1983, bravo indeed! Thank you for the 5-star review. We're delighted we could pick up your follow-up email and get the gig spot-on; those little touches are what That Gig is all about. Thanks for being a returning customer - cheers!
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Reply from That Gig
Hi Debbie,
We responded to your earlier email to explain that we were unaware of the courier delay and offered our sincere apologies for the inconvenience caused.
Please understand that this was the first time we were made aware of the issue, and we would have done everything possible to resolve it quickly for you. While we always do our best to support our customers, courier delays are unfortunately beyond our control.
It’s very disheartening that we weren’t given the opportunity to make things right before a 1-star review was left on Trustpilot. As a small business, we take every piece of feedback seriously and work hard to resolve any issue—regardless of who is at fault.
We genuinely care about our customers and are always happy to help when given the chance.
Kind regards
fair prices-well packaged and easy…
fair prices-well packaged and easy delivery with updates
July 27, 2025
Reply from That Gig
Hi John, thank you for the 5-star review! Fair prices, solid packaging and keeping you updated along the way - that's the service we aim for at That Gig. Thanks for choosing us!
Framed print and mug…
Received my framed print and mug yesterday absolutely love it, Paul couldn't be anymore helpful if he tried, i wanted a few things changing on it and nothing was too much trouble, quick delivery and top class quality love it thanks so much
August 1, 2025
Unprompted review
Reply from That Gig
Hi Tracey, thank you for the wonderful 5-star review! We're so glad you love your framed print and mug - and I'll be sure Paul hears your kind words. Nothing's too much trouble when it comes to getting your order just right at That Gig. Thanks so much, and enjoy!
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