99designs Reviews 

1,563
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful support staff for their patience and the smooth, highly efficient process for managing design projects. People truly enjoy receiving a wide variety of creative concepts and working together with talented professionals to achieve fantastic results every time. However, some people mentioned issues with specific deliverables, such as receiving non-editable files or encountering unexpected difficulties with the platform rules and registration process. A few reviewers also expressed frustration regarding unhelpful responses, poor communication, or feeling unsupported during certain challenging situations with their accounts. Consumers noted that these rare complications occasionally made the overall journey less seamless than expected.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and responsive customer support agents... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, professional, and genuinely helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless processes and... See more

Service

Customers had positive experiences with service, noting that everything was handled smoothly and efficiently.... See more

Product

Reviewers highlight positive aspects of product, expressing high satisfaction with the wide variety of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are several points that made my experience as a designer at 99designs interesting, namely: Positive Points: 1. 99designs is the best design contest site compared to its competitors. 2. T... See more

Company replied

Rated 5 out of 5 stars

I work on 99 Designs platform as a full time designer and I want to thank the 99Designs to give to the designers all over the world for such amazing opportunities that 99Designs gives. Amazing platf... See more

Company replied

Rated 5 out of 5 stars

I was completely lost trying to figure out how the book cover contest process worked on 99designs. This is my first time using their service. It all felt overwhelming because I'm technically challen... See more

Company replied

Rated 5 out of 5 stars

99designs is probably the only platform where you can run a proper design contest. Instead of hiring one designer and hoping for the best, you get dozens of concepts from different people. That gave m... See more

Company replied


Company details

  1. #13 of 19 best companies in Web designer
  2. #211 of 252 best companies in Business to Business Service

Information provided by various external sources

99designs is the leading creative platform that helps anyone get better design. From clients who need custom design to designers who want quality design projects, people around the world rely on the tried-and-true 99designs creative process to get designs they love. Since 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to solution for businesses, agencies and individuals. With headquarters in Melbourne, Australia and offices in Oakland and Berlin, the 99designs team loves design and believes that design can help people create and grow - no matter where they are in the world.


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4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,563)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Struggled on Fiverr - 99designs Came Through

I struggled on Fiverr for about 2 months trying to nail down a new logo and I couldn't find someone that had the creativity to design something. Part of the issue is I didn't know exactly what I was searching for. Thats why 99designs was perfect for me. Within 1 week, I had seen over 100 different concepts for a new logo. I choose my favorite and the revision process with the winning designer was fantastic. For anybody struggling to create a logo for their company, 99designs is the way to go.

April 26, 2026
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Rated 5 out of 5 stars

99Design for Vilcour Tours

The process was seamless, i had lots of designers sharing modern concepts in the colors that i requested. I was delighted by the quick interactive responses i got from the designers i communicated with. The logo design was perfect for my business. I recommend the guaranteed competition.

July 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Imran Hosen was wonderful

Imran Hosen was wonderful! Professional, courteous, efficient and talented. Thanks again, Imran! Ford😊

June 25, 2026
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Reply from 99designs

Hi there, this is Dennis with 99designs by Vista. I'm happy to hear, that you had a very positive experience with your Designer Imran. If you ever want to run another project with him, you can add him to your favourite designers via his profile page. And if you ever have any questions please don't hesitate to contact our support team.
Enjoy your new design!

Rated 5 out of 5 stars

Fantastic Design Experts for Logo Design

Fantastic design experts! Our design contest was very successful. We had over 250 designs submitted for our logo contest.

Great customer service also. We had a dedicated account manager to help us with the process.

June 25, 2026
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Reply from 99designs

Hi David, thank you for your positive review. That's the beauty of the design contest, you get lots of different ideas from different people. Especially when you have a dedicated account manager in our platinum tier contests, or with the creative consultant upgrade. They ensure that your design brief is top notch and share expert advice on how to get the most out of your contest.
Lots of success with your new logo, and we'd be happy to welcome you again in the future, for any design needs you may have.

Rated 5 out of 5 stars

5 stars! Easiest money with ZERO design skills!

No skills AI designer easiest make money. I don’t even have Photoshop installed, but 99designs is my goldmine because there is zero limit on entries—I can spam and submit unlimited AI designs to the same contest! I just type words into an AI tool, generate 50 flat images in minutes, and flood the client's inbox.

My best win was entering a strict "No-AI" contest—I used AI secretly anyway, and neither the client nor 99designs' vetting system noticed anything! I won the prize money so easily and I'm so happy.

If you want an easy online side hustle without learning any real design software, this platform is the absolute best! Thank you 99designs!

July 1, 2026
Unprompted review
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Reply from 99designs

Thanks!

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Rated 5 out of 5 stars

I received over 1,750 entries to my logo contest

I received over 1,750 entries to my design a logo contest, which was totally unexpected. The ability to see lots of ideas from hundreds of graphic designers is unparalleled. I paid the basic package but I would highly recommend upgrading to a blind contest, as it prevents designers from seeing and copying one another's work. You'll get more originality. Also, I made the mistake of rating logos I liked from the get-go, ultimately I then had hundreds of 'similar' designs as designers had noted my preferences, then I received a bunch of complaints from designers saying 'so and so' had copied their work. It was a lot, I just wanted a logo, so be warned, go for a blind contest or at the very least don't rate the entries until the second round, when you've selected your six finalists. I am very happy with my logo. Job done.

June 26, 2026
Unprompted review
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Reply from 99designs

Hi Claire, Thank you for your review and for sharing your learnings here. It looks like your contest struck a cord with our community if it attracted so many designers. We certainly advise to use the free blind setting to encourage more varied entries, and to ensure designers can focus on their own concepts. That is, when the contest holder has time to give feedback to their favourite designers, or through messages to all designers, so they can adjust their approach.
We're very happy that you've found a logo that you love, and we'd be happy to assist you once again in the future, for any of your design needs.
Dennis with 99designs by Vista.

Rated 5 out of 5 stars

The speed of response was amazingly…

The speed of response was amazingly fast. The designers are talented and helpful.

June 11, 2026
Unprompted review
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Reply from 99designs

Hi John, this is Dennis with 99designs by Vista. Thank you for the positive review, we're so happy that you had such a great experience with our creative community, and that you enjoyed the quick turnaround time for your designs.
If you ever have any more design needs, you know where to find us. And if you ever have any questions about our products, or need help, our support team is just a call/message away.

Rated 1 out of 5 stars

I am a returning customer

I am a returning customer, and I had a good experience on 99designs in the past. For this competition, the designer made very slight changes to the design we liked, adjusting colors and combining concepts from his different submissions. We were happy with his work and asked if, once selected as the winner, we would receive the colored version in EPS format along with the other files. He confirmed that we would. However, after we chose him as the winner, he only sent us the selected file and asked us to reach out to him to pay for the additional files. He should have been upfront about this from the beginning, and had he been, we probably would have chosen a different winner.

May 19, 2026
Unprompted review
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Reply from 99designs

Hi there, this is Dennis with 99designs by Vista. Thank you for your critical feedback, I'm sorry you didn't have a positive experience with this designer. Please be aware, that the contest fee covers one winning entry, including responsive and multiple colour versions for logo designs. To keep things fair, you can either purchase additional winning entries, or run a custom follow-up project with your winner, if you need additional work done. I'm sorry if there might have been a misunderstanding, or the designer set false expectations, we will follow up with them about this. If you ever need any help during your design contest, please reach out to our support team via call, email, or chat, we're always here to help.
If you need further assistance in this matter, you can contact us via reviews@99designs.com and we'll do whatever we can within the rules of our platform to help you.

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Rated 1 out of 5 stars

This site used to be half decent

This site is full of AI slop designers now. It doesn't seem like there is any vetting if someone is an actual designer.

May 15, 2026
Unprompted review
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Reply from 99designs

Hi Michael, this is Dennis with 99designs by Vista. I'm sorry if you had the impression that many designs used generative AI, when you didn't expect this.
Our platform has clear rules on where designers are allowed to use AI. For example, our logo category has a strict "no AI" rule to ensure that you receive an original design that you can register as a trademark.
For categories that do allow Third-party material, we give our clients control over what they do and don't want to allow.
Finally, we do have an active curation system where we decline well over 90% of applicants and only onboard designers, that meet our requirements. Additionally, we have systems in place to ensure that design contest entries meet the category's rules, as well as client settings. Anything suspicious will be reviewed by a human and actions taken to ensure our platform is safe and delivers what was promised.
If you need further assistance in this matter, you can contact us via reviews@99designs.com and we'll do whatever we can to help you.

Rated 5 out of 5 stars

Don't miss this review - read on!

My experience was exceptional with a very professional rep, Jeffrey B. I'm writing the following review about Jeffrey B. and 99designs who had the good foresight to hire him:

Jeffrey B. went the second mile, as the saying goes, and resolved my inquiry on the first call with a stellar outcome.

You definitely would not want to lose him to any competition nor to any other company, period!

Hang on to him, 99designs, as it is literally because of the exceptional customer service I just got that I asked Jeffrey B. if I could speak to a manager to give him a wonderful review and he said that I would receive this link to do so so I'm doing this just minutes after speaking with him.

It's because of him that I plan to use 99designs again, God willing, and I also plan to tell others about this company as it was recommended to me by a friend!

May 11, 2026
Unprompted review
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Reply from 99designs

Hi Pete, this is Dennis with 99designs by Vista.
Thank you so much for this glowing review, about your outstanding client support experience with Jeffrey. We are proud to say, that we have customer obsession as a cornerstone of our business.We know, that live and in person support can make all the difference when our clients need help, and receiving this confirmation means a lot to us.
Rest assured that his manager was already notified, at the time of the review.
Thank you for spreading the word about your positive experience, and feel free to ask for Jeffrey, if you need our help with another project of yours.

Rated 1 out of 5 stars

AVOID 99designs, plagued with AI and bad designers

If you want high quality design by real people avoid this platform, it pushed us behind on our launch date and consequently ruined a lot of the joy of starting a new brand. Do not recommend

I Paid 650€ / 760$ for one of the packages, later on I realized all the designs I got in the contest were AI generated, brought it up to customer service and the “solution” was to pick another one of the AI designers.

May 5, 2026
Unprompted review
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Reply from 99designs

Hi Marco, this is Dennis with 99designs by Vista.
Thank you for your critical feedback, I'm sorry you had difficulties with your design contest.

We understand how important it is for our clients to receive handcrafted designs. For this reason specific categories, like logo-design have a strict "no AI" policy. And categories that do allow Third-party material like stock and generative AI, our clients have control over what they do, and do not want to allow.
We have internal processes in place, should individual designers not adhere to platform rules, or the contest settings defined by the contest holder. That way, we catch problematic designs and will always take action to protect our customers, and to ensure that our platform stays safe and fair.

Unfortunately I couldn't identify you through the review. We would like to offer assistance to see if we can turn this experience around for you. Please reach out to us at reviews@99designs.com so that we can assist you further. We look forward to working with you to resolve this.

Rated 1 out of 5 stars

They Destroyed My Five Years Hard work

I worked on 99designs for over five years and, during that time, built a strong track record on the platform. I won 35 design contests, completed 15 direct projects, and consistently received 5-star reviews from clients. I took pride in delivering quality work and maintaining good relationships with every client I collaborated with.

Unfortunately, my experience ended on a very disappointing note. My account was suddenly closed without any clear or valid explanation. I reached out to support multiple times, asking for clarification or at least some indication of what might have led to this decision, but I never received a meaningful response.

After years of dedication and proven performance, this lack of transparency and communication is frustrating and discouraging. It raises concerns about how designers are treated and supported on the platform.

Based on my experience, I would caution other designers to think carefully before investing significant time and effort here. While it may seem like a good opportunity initially, the lack of accountability in situations like this makes it a risky long-term platform.

January 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Model of competitive contest brings out the best in designers

A model of competitive contest brings out the best in designers

April 22, 2026
Unprompted review
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Reply from 99designs

Hi Gary, Thank you for your positive review. Over the many years that we have been hosting design contests, we have improved the process to where it stands today. And we're happy to hear that you can see the benefits of our fast turn around, step by step design contest format.
Additionally, they are a great way to find the right talent and build a long term relationship, which you can continue through customisable 1-to-1 projects.
We'd be happy to welcome you again in the future. Please don't hesitate to contact us, if you ever have any questions.
Dennis with 99designs by Vista.

Rated 1 out of 5 stars

Expect trouble

We wanted a t-shirt designed for an Ultimate Frisbee team (not a business - just some friends playing amateur sport!) Put up our brief, and started soliciting designs, and quickly got designers (who submitted REALLY bland, boring, flat designs, btw) reporting us and other designers for asking for a 'logo.' Every example on their 't-shirt design' page had complicated designs with graphics and art, but Customer Service gave us very conflicting information that said we could not have any graphical elements. Evidently this is very common where poor designers complain and moan about t-shirt design including 'logos' if it has ANY kind of art with it. So ridiculous. In what world would anyone bother to spend hundreds of bucks on a t-shirt design that can only have text?

In the end, we told them whatever they wanted and kept working with the designers who put actual work into the design. Thankfully we got 2 very good designs to choose from (and a BUNCH of garbage) from designers who understood what we were looking for - and we ignored whatever nonsense the reports were about. If their policies and customer service are so unclear once you've already paid them, there's NO WAY i would ever risk my money working with them again. Arbitrary application of policies and conflicting information - just don't take the risk. Your money and time are worth too much.

April 10, 2026
Unprompted review
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Reply from 99designs

Hi Will, this is Dennis with 99designs by Vista.
Thank you for sharing your critical feedback with us. I'm sorry for the poor experience you had with this design contest. We strive to create a seamless customer experience on our platform, but we also want to balance this with a fair competition for our design community. For this reason, we occasionally need to review design requests and ensure, they are in line with package that was purchased. While I'm happy that you did find the right design for you, it sounds like we didn't do a good job explaining things in this case and we'll take this feedback to heart.
We would like to offer assistance to see if we can turn this experience around for you. Please reach out to us at reviews@99designs.com so that we can assist you further. We look forward to working with you to resolve this.

Rated 5 out of 5 stars

Premium assistance

Experience was awesome. Louiza was kind and down to the point. Well done.

April 16, 2026
Unprompted review
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Reply from 99designs

Hi Igor, this is Dennis with 99designs by Vista. Thank you for putting the word out about your great experience with Louiza!
If you ever need any help, you know how to find us.

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