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Upwork Reviews 

14,682
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 5,444 reviews, reviewers had a great experience with this company. Customers consistently praise the platform as well-organized, user-friendly, and an excellent resource for finding work and connecting with clients worldwide. Many appreciate the robust security measures, which ensure freelancers are paid reliably and provide peace of mind. The overall experience is often described as smooth and straightforward, fostering professional growth. However, some customers also noted concerns regarding the platform's pricing, specifically expensive Connects, high service fees, and required paid memberships. A few other people also felt that getting started could be challenging, experiencing difficulties with account verification, unexpected suspensions, or struggling to secure initial work.

What people talk about most

User experience

Users describe positive interactions with the platform's user experience, highlighting its ease of use,... See more

Website

Reviewers highlight positive aspects of the website, praising it as an excellent and great platform for... See more

Service

Reviewers mention ambiguous feedback about service, with many praising its reliability, professionalism, and... See more

Payment

People report ambiguous experiences with payment, with many reviewers appreciating the secure, reliable, and... See more

Price

Clients share negative opinions on price, with many reviewers finding the cost of "Connects" and overall fees... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Upwork is good. I've found some great jobs there, but it is hard to stay visible on the platform. There are ups and downs, which is normal, I guess. During some time, I was working constantly but now... See more

Rated 4 out of 5 stars

My first Job Upwork gave me the first opportunity to showcase my work on the global stage. On the other hand, I would like to see Upwork improve on limiting candidates applying for jobs they a... See more

Rated 4 out of 5 stars

Safe platform to work remotely. What I like the most is that you can review the summary of recorded meetings. Though the payment you receive may take time to withdraw.

Rated 5 out of 5 stars

I've been using Upwork for a while now and honestly it's been a solid experience. The whole process flows really well — from finding work to getting paid, everything is pretty straightforward. What I... See more


Company details

  1. #212 of 251 best companies in Business to Business Service
  2. #3 of 7 best companies in Employment Search Service
  3. #84 of 125 best companies in Online Marketplace
  4. #24 of 33 best companies in Recruitment Service

Written by the company

Upwork is the world’s largest human and AI-powered work marketplace, connecting businesses of all sizes with highly skilled independent talent. From startups to Fortune 100 enterprises, companies rely on Upwork to find trusted experts across 10,000+ skills in web and app development, design, finance, customer support, consulting, and more. Built for the AI era, Upwork combines human ingenuity with smart tools like Uma™, our mindful AI, to streamline hiring, match top talent faster, and deliver outcomes at scale. With flexible solutions like Business Plus, Upwork gives SMB leaders and growing companies a faster, easier way to scale. Business Plus offers access to top-tier talent, hands-on support, and advanced tools to simplify hiring, onboarding, and project management, all in one place. By integrating AI-powered solutions with human ingenuity, Upwork helps businesses manage projects with greater efficiency and effectiveness. Companies can leverage the platform to not only find the right experts but also to oversee project progress and outcomes seamlessly. This combination of skilled freelancers and intelligent tools empowers organizations to move faster, optimize spending, and ultimately unlock growth opportunities in an increasingly competitive landscape. Whether filling skill gaps, scaling complex projects, or driving digital transformation, Upwork helps businesses move faster, spend smarter, and unlock growth. This is where expert talent and AI-powered solutions come together to get work done.


Contact info

  • 530 Lytton Ave, Suite 301, 94301, Palo Alto, United States

  • upwork.com

Join Upwork

The place where businesses and freelancers connect

4.2

Great

TrustScore 4 out of 5

15K reviews

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4.2

All reviews

(14,682)

5,636 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional Site for Freelance Gigs

This is a professional site where large enterprise down to small companies use to find freelancers. There are short to ongoing gigs and you choose what to accept. Rating each other has always been fair. You get paid weekly and always on time. I've been using Upwork as a freelancer for at least 5 years quite successfully.

July 22, 2026
Rated 5 out of 5 stars

Amazing Experience

The payment scheme has been great, and the part about upwork supporting and protecting freelancers is amazing.

July 20, 2026
Rated 5 out of 5 stars

It’s great overall for ease of use…

It’s great overall for ease of use between hirers and freelancers. Wish there was some more flexibility on hours submissions - this feels clunky sometimes.
Makes it so easy for my clients to manage hiring and work with me.
It’s also great when working with large corporations with slow payment timescales- usually I’d be waiting months for payment but with upwork I can set up regular payouts.
I also find the support very helpful and responsive.

July 21, 2026
Rated 5 out of 5 stars

Based on my modest experience with the…

Based on my modest experience with the platform, I find that it offers a decent opportunity to find great clients, facilitates communication, provides excellent financial compensation, and does a great job of protecting the rights of both parties.

July 23, 2026
Rated 3 out of 5 stars

Okay for new Freelancers

I've been working as a freelancer on Upwork since I got my first contact in 2016. Overall, I've been grateful for the ability to find and connect with some many clients over the years.

However, the last few years, since it went public, you can tell that it has become more concerned with getting more and more money from it's freelancers. From changing their tiered fees to a flat rate (which took long time clients from 5% to 10%) and their use of connects for proposals and advertising.

Personally, I think it is okay if you're new and need experience, but I would recommend building you're own business asap.

July 22, 2026
Rated 5 out of 5 stars

Solid platform, but visibility takes real work

Upwork has been a good platform for building my freelance design and marketing business, but it's not without its ups and downs. On the positive side, it's well organized, payments come through reliably, and the client base is serious, people are actually hiring for real projects. As a Shopify CRO and landing page specialist, I've been able to connect with clients I wouldn't have found otherwise.

That said, staying visible is genuinely hard. There are stretches where work flows steadily, and then quieter periods where you're competing hard just to get noticed, even with a strong profile. The platform also nudges you toward paid upgrades (Connects, Freelancer Plus, etc.), which can add up when you're between projects and not earning yet. It takes patience and consistency to build momentum, this isn't a place where things happen overnight.

Overall, it's a legitimate platform worth investing time in if you're serious about freelancing, just go in with realistic expectations about the slow periods.

July 22, 2026
Rated 5 out of 5 stars

I had a very posProfessional and Reliable QA Teamitive experience…

I had a very positive experience working with TestPapas. The team was professional, responsive, and provided clear instructions throughout the process. Communication was smooth, and they answered my questions quickly. The payment process was transparent, and I appreciate the opportunity to work with them. I look forward to collaborating on more projects in the future. Highly recommended

July 22, 2026

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