Experience with Vivino was fine. The winery that accepted our order shipped late and then because we qualified for free shipping, I assume they sent it FedEx ground, which took forever. Hopefully our... See more
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Company details
- #21 of 24 best companies in Wine Store
- #36 of 41 best companies in Food Products Supplier
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
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Wonderful thank you
Good value for difficult wine vintages…
Good value for difficult wine vintages to find. I really like this club.
I did not get my last order of Le…
I did not get my last order of Le Pisch.??? No explanation.
Very good price and service
Still waiting for news 10 days after…
Still waiting for news 10 days after the order was placed and 8 days after money were withdrawn from my bank account
Excellent place for wine lovers
A huge choice of quality wines
A huge choice of quality wines. Hassle free service and very reliable. The only way to buy wine.
Helpful to wine refrigerator maintenance
Good alternatives of wine in which any interest is shown, with helpful ratings and comments.
Delivery of purchases is confirmed, with path / progress documented.
I didn't receive the package
I use Vivino for finding great values
I use Vivino for finding great values. I love the free delivery with my premium membership.
You owe me money
Good speedy service
The carrier launched the cardboard box…
The carrier launched the cardboard box in the garden over the entrance gate, as nobody was at home.
Just luck prevented bottles to get broken.
Apart from that, everything very well.
Wine took way too long to ship
Wine took way too long to ship. I left 2 weeks from order time for it to arrive. Now I see it arrives the day after I leave on a trip.
Ordered several days ago
Ordered several days ago, still not received order, requested Vivino support about shipment several times, but no useful answer...very bad experience
Everything worked well
Everything worked well, and even when a problem occurred, it was quickly rectified.
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