Viber Reviews 

Bought a top up for €9.99 Euros. Charged £9.99 GBP.

Tried to contact an agent through the chat bot. Impossible, Keeps going round in circles.

Managed to find a contact form on their web site. Sent the following message:-

"I wanted to top up my Viber Out account this morning. There was an option to top up 9.99 Euros and get 1 Euro free, but I have been charged 9.99 GBP instead of 9.99 EURO.

Please reverse the transaction and refund my credit card with 9.99 GBP.

I have also raised a chargeback with Google Play"

Got the following reply:-

"Hi,

Thank you for reaching out!

Unfortunately, your request isn't quite clear to us. Could you please clarify what the issue is so we can help? Can you please confirm the amount you've been charged for the credits?

Thank you for your cooperation!
Best regards,
Kris D.
Viber Support Team"

How do you communicate with people who don't understand clear simple English?

Dishonest and inept company. Dishonest because they advertise one price but charge a different price - a practice that is illegal in the UK and EU.

It is a pity, because the app itself has worked well for me.

I have used Viber for years without any issues. Suddenly, I had a notification on the app that my number was blocked for apparently sending spam msg. This was completely untrue and I tried 3 times to get them to unblock my number. All I had was an automated reply that they would try within 3 days. That never happened so I have uninstalled and will never use it again, even if I had a new number. Pathetic and garbage so called customer service

money charged for viberout - no service provided
support does not reply

haven't seen any chat app with more ads than viber, who pays seriously to have extra stickers and an ad free experience, don't waste your time here, just use another software.

Btw viberpay, super irrelevant, i really wonder if any1 using it at all

Cannot remove AI slop from Viber on desktop. Instant 1 star. Viber - please provide a way of removing all AI from your product.

Edit: Viber's reply doesn't change anything. ChatGPT buttons and message thread will always show and cannot be removed. Sort it out Viber, not everyone wants AI slop.

I have had endless trouble using Viber out overseas. Next to useless! Now my credit has been frozen and after following their steps I was unable to un freeze my credit. I deleted the app and reinstalled it to find my credit deleted!! Appalling!

I've used Viber several times to make overseas calls and the quality was comparable to any regular phone line. The pricing makes it highly competitive with any of the other options. I recently noticed that my unused credits had dropped to zero without explanation so I contacted Viber support. Nath P. responded by clearly explaining how to unfreeze my credits due to 6 months of inactivity and my credits have been restored. It is important to keep the email that documents the transaction ID whenever you purchase a Viber Out top up because support really needs it in case you have a problem. I am a happy customer. Thanks to Viber.

2nd time I am so dissatisfied with it. I got an ad about discounted rate for membership - I took it, but apparently, the monthly membership cost is different from the credit that will be used to actually call someone. If that is the business design, that's fine. However, it should be bundled somehow, or explained clearly how it works. Otherwise your initially payment is basically useless. I unsubscribed. Now I need to call overseas again, so I explored this credit thing. This time, I was able to buy a credit - interestingly, I didnt need to do any kind of membership. This was pay as you go. So that was great. NOT UNTIL I USED IT. It was so strange, I was calling my bank and the automated recording was different. It asked me to wait on the line. I waited 12 minutes and 40 minutes (tried 2 hotlines) - no one picked up which was very strange, because my bank is a pretty good bank. So I almost exhausted all my credits. Good thing, apparently my friend has a VoIP I can use. I called my bank from there, and less than a minute, I got a hold of my bank! So this Viber out thing, feels very scammish!! never again!!!

What a crap app. Blotwer and everything else is just not a messenger app anymore. You can't communicate normally anymore.

When I first downloaded Viber and used it for a call it was fine, not an issue. But when I replaced my phone the new Viber account on my phone had none of the credit which I had on my previous phone. The response to my emails about this has been zero.

Viber out overcharged me for two calls I made.
I bought credit (not a subscription). Contacted Customer service, the bot say I was right but then nothing happened.
I asked customer service bot (there seems to be no humans at Viber) if I was correct when I said that to call the UK it costs 2.1c/ min or $0.021/ min - "Call United Kingdom from 2.1 c/min" . and it answered it was correct. Still I was charged a whopping €0.16/ min on my two calls?
No further replies, no refund.
It was the very first time I used Viber and it was the last. I used to use Skype but unfortunately they no longer do calls to phones.

Probably the worst app I've ever used. Message someone and your blocked for hours because their system decided you're spamming

The app is ridiculous. Why forcing AI which doesn’t make sense in chat app.
Bunch of ads. Opening market place by default wtf!?

**Truly not recommended!**

I signed up for a plan to make worldwide calls, but I couldn't create an account to link my plan to it or even reset my password because the website and its structure are poorly designed. On top of that, the verification codes were never sent to my phone as they should have been, and customer support never responded.

I opened a ticket requesting the cancellation of my plan. They replied a couple of days later, confirming the cancellation. However, today I was still charged for the service, even after the cancellation and despite never being able to create an account or log in.

I truly do **not** recommend their services.

I demand that my account be cancelled and that all of my personal information be removed from your platform, as requested in my support ticket - right now!

I am 75, retired, with dual residency in the U.S. as a citizen, and also Ecuador. Today, I was blind-sided, as Viber Out blocked me. I have been with them since SKYPE was canceled a couple of years ago. I am on auto-pay, so that can't be an issue. I wrote to their support dept. as soon as I realized the block and they responded that my status would be reviewed, and they would advise "soon". I also asked why they blocked me, and advised that if I know why then maybe I can clear up any issues they have. I'm 75, and don't know how to be a scammer. So, what's the issue? I guess they just don't want my business.

Pushing unwanted AI content without an option to opt-out

I signed up and purchased $4.99 credit with Viber Out on 7/14/2026. Made one test call to my own cell number in China (with China Mobile) from Taiwan via Viber Out App using my iPad. This two-minute voice call had a few intermittent no sound moment but mostly worked! I was expecting Viber Out will charge me 11.3-cent per minute according to its published rate but it charged me $3.28 instead as Viber Out applied the landline rate ($1.64/min) to this call. I contacted the customer support and exchanged 10+ emails with no result. I can only say that I’m disappointed.

extremely poor quality. absolutely rubbish

I have been diligently backing up my Viber data every single day for the past 5 years. I recently needed to restore my history, and despite having a 6.3GB backup file, the app fails to restore it every single time. It is completely broken. I have contacted their customer support 3 times already, and I have received absolutely no help-just total silence or useless, generic automated responses that don't address the issue. If you value your data, do not rely on this app, just avoid and use other

I wanted to add the app to my new device, but when I installed it, I got logged out of my old device before I was able to sync data. My backup was a few days old and I wanted all data on my new phone, including thr messages that haven't been backed up yet. So, I tried to log back in, but I couldn't because I couldn't get past the verification call, which I requested multiple times, but it never came through. Furthermore, the app got stuck on that step and no mater what I do, restart the app, restart the phone, it would always open the screen where they are asking me to enter the last 4 digits of the number from which they called me - but they never called me! I reported the issue, the support reached out soon after that, but my interaction with them felt like I was talking to a chatbot. They would give me "solutions" that are unrelatef to my issue (they sent me a 6-digit code when I needed a 4-digit one), give "advice" which is unaplicable to the situation ("don't use a VPN" and "restart the app and phone" AFTER I've clarified I was not using a VPN and that restarting the app and the phone doesn't resolve the problem) and they told me they never received a request for a call on my side - which I submitted multiple times over a couple of days and it is certainly not my problem that they habe no track of that; if anything, that's a testament of how disfunctional thrir app is. Finally they told me to reinstall the app, but that deleted all my data, and when I tried to retrieve the data through the backup, the backup had been updated to the date of reinstallation and all my data was gone. Finally, when I left a negative review on Google Play, instead of at least apologizing for all the mess, the devs wrote a response where they tried to turn this into an issue of my lack of knowledge of how to use the app, which is absolutely disgusting. In conclusion, the app is unreliable, the user flow is completely illogical (you need to scan a QR code on your old phone to sync the data, but they immediately log you out of the old phone before you ever get a chance to complete the QR scanning step), the user support staff are incompetent robots that don't even read what your problem is and send you generic fit-all solutions, and devs are nasty jerks who try to make you feel stupid for being disatisfied with the crap app they made.