Venifootball Reviews 

53
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Cheap copies. Took ages to arrive then when they did they were faulty. I reported it the day of delivery in June so under their own refund policy I should be entitled to a refund. I sent the pictures... See more

Rated 2 out of 5 stars

To be honest, I read these reviews talking about how bad the delivery and how this website is a scam and I can tell you the football boots are very bad quality. Ordered a pair over a month ago and did... See more

Rated 1 out of 5 stars

these brazilian/spanish thieves are selling fakes - which they call deceivingly "1:1 models" - within the EU from spain. and when you demand to cancel your order, you never get a refund.

Company details

  1. Sporting Goods Store

Written by the company

At VENI Football, we live and breathe football every single day! ⚽️ Founded in July 2020, we were born with a clear mission: to elevate the level and confidence of athletes across the world.


Contact info

1.8

Poor

TrustScore 2 out of 5

53 reviews

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No recent history of asking for reviews

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Replied to 22% of negative reviews

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1.8

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(53)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam with great customer support scripts

I rarely write reviews, but every now and then a company makes such an effort to earn one that it would be rude not to. So here we are.
I placed my order on 13 June, with an estimated delivery date of 3–13 July. The product finally arrived on 31 July.
Then came the product itself, which appeared to be counterfeit, 2-3 sizes smaller than ordered.
Looking back, I should have asked myself the obvious question: how does a dubious company magically have an item that basically nobody else has? My mistake was not checking the reviews properly before ordering.
To be fair, they are genuinely good at one thing: customer support. They respond. And they have some impressively polished scripts ready for you.
The real fun starts when you want your money back.
During my return process, the return address changed. The shipping company made efforts to contact them and have the parcel delivered to the address provided, but they were unreachable.
The predictable result? The parcel couldn't be delivered and was eventually sent back to me. Not got it yet.
So after trying to return a product I wasn't satisfied with, I ended up paying for the original shipping, paying to send it back, and then paying for it to travel back to me again.
A surprisingly effective business model, just unfortunately not for the customer: their scripts work quite well as long as you stay on the script too. Start asking precise questions or challenge the logic of what's happening, and things become considerably less convincing.
This was exactly the moment when I regretted not checking the reviews first and believing that an item nobody else seemed to have could somehow be provided, like magic, by a questionable online store.
My advice is simple: avoid them.

September 2, 2026
Unprompted review
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Reply from Venifootball

Hi Călin,

We’re sorry that your experience with this order and return process became so frustrating. We understand why the sequence of events created concern.

Regarding the return process, we followed our standard company procedure according to the circumstances of your case and the return policy available on our website.

We understand that you were dissatisfied with having to cover the initial return shipping cost, and we’re sorry that this added further frustration to your experience.

However, this was the standard procedure applicable to your return, and the process was handled according to our company policy.

Your return request was accepted, and your refund was never refused. Our standard procedure is to process the refund once the returned product is received by our team.

Where we do acknowledge that we made a mistake was in the handling of the return address. During your return process, our receiving operation changed location, and incorrect information regarding the return address was communicated. This caused an unnecessary issue with the carrier responsible for the return and made a process that should have been straightforward considerably more complicated. We sincerely apologize for this.

Because this additional shipping issue resulted from an error on our side, you will not be expected to pay for another return shipment. If the parcel is returned to you, our team will provide a new shipping label at our expense so the product can be sent to the correct receiving location.

Throughout the process, our support team remained in contact with you and worked to resolve the situation. We understand, however, that the address issue and the resulting delays affected your confidence in us.

We would like to make clear that there has never been any intention to prevent your return or withhold your refund.

If the parcel is returned to you, our solution remains the same: we will arrange the new return shipment at our cost and complete the refund once the product reaches our team.

We regret the operational error that occurred during this return and are taking the necessary steps to prevent the same situation from happening again.

VENI Football Team

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Rated 1 out of 5 stars

Cheap copies appalling customer service

Cheap copies. Took ages to arrive then when they did they were faulty. I reported it the day of delivery in June so under their own refund policy I should be entitled to a refund. I sent the pictures they asked for and the video. A copy of delivery and they can see my email was the same day but still they argue. Appalling customer service. They just spit out lie after lie. Avoid this company like the plague. Scammers, thieves and horrid cheap plastic fake boots.
Reported to PROCON in Brazil, the organisation who investigates fraudulent factories and goods.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

am still waiting for my refund

am still waiting for my refund

I ordered a product from VENI Football on June 14, 2026, and paid €85.41 by Apple Pay.

The order was not delivered, and there was no proper tracking information. After waiting and contacting the company several times, my husband requested cancellation of the order and a refund.

Since June 29, we have been repeatedly contacting VENI Football regarding the refund. We received several different explanations and repeatedly received assurances that the refund was being processed.

On August 6, 2026, VENI Football finally confirmed in writing that they had approved a refund of €85.40 for order #10402. They also stated that, due to an issue with their payment provider, they were unable to process the refund themselves and authorized us to request a chargeback through our bank.

Therefore, more than a month after requesting the refund, we still have not received our money.

I am sharing my experience so that other customers are aware of the difficulties we experienced with delivery, communication and obtaining a refund.

I strongly recommend carefully considering these issues before placing an order.

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

selling FAKES

these brazilian/spanish thieves are selling fakes - which they call deceivingly "1:1 models" - within the EU from spain.

and when you demand to cancel your order, you never get a refund.

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Warning

Warning, this is a scam. They are selling cheap copies as what the call 1-1 (eguals "as the original"). The products are of much lower quality than the originals and not near a real "copy".

May 23, 2026
Unprompted review
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Rated 1 out of 5 stars

RUN RUN RUN

RUN RUN RUN

Do not touch this company

They are fake copy products

I made my order on 7th May 2026 costing £85 for Nike Phantom astro turf football boots and they replied saying the boots are slightly different colour so I asked for a refund

After 15 emails over the last 2 months every time I get the same generic reply that they will look into the order and then ignore me.

Do not touch this company

May 7, 2026
Unprompted review
Rated 2 out of 5 stars

Football boots are terrible quality

To be honest, I read these reviews talking about how bad the delivery and how this website is a scam and I can tell you the football boots are very bad quality. Ordered a pair over a month ago and didn't receive ONE piece of delivery information and I didn't even receive an order confirmation until I emailed them about it. I don't necessarily believe that this website is a 'scam' but they do take 1-2 months to arrive and the material of the boots are very weird. Just save yourself the trouble and get better football boots from other websites.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - Very Poor Service / Counterfeit Products

Would actually give a zero if the option was available. Do not purchase from here. Counterfeit products and very poor customer service. I had to send several emails and the response to cancel my order as soon as I discovered this was a counterfeit company. The response was very poor. I would recommend Unisports in Denmark/France as better alternative.
Unfortunately I have wasted my money with Veni thugs.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

I have never felt so regretful about…

I have never felt so regretful about making an online purchase as I did with you. The delivery time is unacceptable, the after-sales service is mediocre, there is no information regarding the shipment of the product, messages sent to customer support and WhatsApp go unanswered – it almost seems like a scam. If I could give you a rating, I would give it -0

June 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam. I have been waiting 5 months for my boots. Emails promising they will chase up order. Absolute bollocks. Avoid! Just pay a bit more from a good website.

Come on Veni. Respond to this review....

January 6, 2026
Unprompted review
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Rated 1 out of 5 stars

This is a scam!!

This is a scam!!! They sell replicas of all the shoes at a very high price and the quality is terrible. I requested to cancel my order and to receive a refund less than 15 hours after my purchase and they told me they would be able to do this if my order hadn’t shipped. My order hasn’t shipped and I am still emailing them multiple times a day to cancel my order. I am speaking on multiple platforms, WhatsApp and email and they keep avoiding my cancel request. No one ever buy from them, they are pure scammers with terrible customer service.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad quality- no replied

Very bad quality. After 2,5 weeks the shoe was broken! Don‘t buy. I didn‘t get a Cent back. Bad Customer Service. No one replied. No reaction. Dont wast your money.

February 18, 2026
Unprompted review
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Reply from Venifootball

Hello Martin, this is the VENI Team.

We are very sorry that the product did not meet your expectations.

However, do not worry, we are a serious company and we value that our customers have a good experience with VENI.

We offer all guarantees to provide maximum comfort and confidence to our customers. This includes a 7-day return policy and a 90-day warranty against manufacturing defects.

If you would like to resolve the situation with your product, please contact us via email or WhatsApp, our team will assist you.

Kind regards,
VENI Team

Rated 1 out of 5 stars

WARNING

WARNING: SCAM! I ordered shoes that were never delivered. The seller kept trying to placate me via email, promising that the shoes had been shipped. To this day, there’s no sign of them. I’ve been waiting for two months.

March 16, 2026
Unprompted review
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Reply from Venifootball

Hello Korab Haxhija, this is the VENI Team

We’re sorry to hear about your opinion regarding your purchase. However, we were fully clear with you throughout the entire support process.

We provided the tracking instructions and delivery timeframe correctly in your conversation with our support team. The estimated delivery window was between March 24 and April 1, and according to the tracking information, your order was delivered on March 19.

All of our timeframes are clearly stated on our website, and we have an active support team available to assist with any questions at any time.

We remain available if you need any further assistance.

Kind regards,
VENI Team

Rated 1 out of 5 stars

My opinion

I oredered nike reactgato shoes on the 15th of jan and they got delivered like on the 25th of feb, the back and the bottom of the shoe is OK. But the upper material is so bad its not even dor football and when i put my feet in the shoe i can feel weird little bumps in the shoe.

February 25, 2026
Unprompted review
Venifootball logo

Reply from Venifootball

Hello, this is the VENI Team

We’re sorry to hear about your experience.

All of our delivery timeframes are clearly stated on our website, and we provide ongoing support to ensure any tracking-related questions are handled efficiently.

Regarding the product, all relevant information is also available on our website.

That said, we never want our customers to receive something they are not satisfied with. For this reason, we offer all guarantees to ensure maximum comfort and confidence, including a 7-day return policy and a 90-day warranty against manufacturing defects.

The return or exchange process due to dissatisfaction within 7 days is free for any customer, and we have a dedicated team that handles these situations efficiently.

We remain available if you have any questions. You can contact us via WhatsApp or email.

Kind regards,
VENI Team

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Rated 1 out of 5 stars

ordered 7th Feb new boots for my son…

ordered 7th Feb new boots for my son 109 euros
Asked when shipped , said they had stopped using shipping company leaving 25th feb.
would not of ordered if that long.
Emailed 25th , 26th and asked have they left no response!
Emailed for refund no response. Will go to paypal
to get refund myself.
Lack of any communication and respect for all customers .
No way to run a business if you want repeat business

February 7, 2026
Unprompted review

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