UNIT 1 Reviews 

271
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional build quality, stylish aesthetic, and innovative safety features that significantly boost road visibility and rider confidence during daily commutes. Furthermore, many buyers express immense satisfaction with the remarkably responsive and dedicated customer support team, who readily assist with technical troubleshooting, product replacements, and order inquiries. However, some customers also noted occasional challenges regarding the overall sizing, helmet fit, or specific hardware components of the gear. A small group of people experienced minor fitting inconveniences or mentioned that certain parts required personal adjustments to achieve optimal comfort on rides.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the helmets and accessories feature a beautiful... See more

Quality

Consumers find quality to be positive, frequently praising the elegant design and robust build of their gear.... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive and kind support teams... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that everything works seamlessly and... See more

Service

Customers consistently note positive experiences with service, highlighting an excellent overall journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product is great. High quality and gives the needed visibility in the dark winter months without ones having to fear the notorious bicycle light thieves of Berlin. The shipping with GLS was a re... See more

Company replied

Rated 5 out of 5 stars

Unit 1 helmets (I have the MIPS Neon) managed to put together a set of specs at a competitive price that others haven't quite reached. I have the MIPS type helmet, with brake light. I added the fron... See more

Company replied

Rated 5 out of 5 stars

I ordered a FARO helmet from UNIT 1 just before Christmas. I must say that the helmet build and design looks beautiful and the system coupling with the indication remote works perfectly. I had a query... See more

Company replied

Rated 5 out of 5 stars

The smart lights are one of those features you don’t realize you need until you use them. They’re easy to set up, intuitive to control, and they genuinely make me feel more visible and confident when... See more

Company replied


Company details

  1. Bike Accessories Store
  2. Bicycle Club
  3. Cycling Park
  4. Outdoor Sports Store
  5. Road Cycling

Written by the company

At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(271)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

The quality of the helmet was the very…

The quality of the helmet was the very first thing that impressed. And when I put it on, I get a great sense of safety. Lightweight annd perfectly comfortable. Everyone that sees my helmet with the visor on it all say "wow nice helmet" lol.
Thank you !

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

I was struggling with installation...

I was struggling with installation of the product on my new e-bike. Ana was thorough and responsive in helping evaluate the problem and providing solutions and giving assurances that if the workaround fails, they have my back on product service.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quality!

Had an issue with their remote. They promptly sent me a replacement. Quality products and customer service! Thank you!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

More Than I Could’ve Hoped for in Such a Small Package

These lights simply put, are extremely elegant and bright will do wonders for just about any bike commuter. The mounting solutions are relatively flexible, but I did have to get creative with my own bike. The front and rear system is intuitive enough, although I find that the Unit 1 Bike Remote also has to be aligned correctly in order for the turn signals to match each other. Lights are often visible during the day, but I tend to only use turn signals during the day and then rely on the insane invisibility boost at night. The app seamlessly integrates with the lights and the remote, with the only thing I haven’t noticed from my own writing, given I can’t see behind myself, would be the automatic brake lights. But the difference has been tenfold from just having reflectors to being able to be fully seen at night within the different presets and customization options that make it all flexible. Overall, these lights want to make me bright at night so much more, I can see myself expanding into the Unit 1 ecosystem in the near future.

August 22, 2026
Unprompted review
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Rated 5 out of 5 stars

I've had their Ulta helmet for about a…

I've had their Ulta helmet for about a month now and have been impressed with its quality & durability thus far. It's held up to daily use, long rides and heavy rain without issue and without dying on me. It's comfortable, lightweight and allows for good air movement. The turn signals work well and respond quickly to inputs, I only wish they made noise as I occasionally forget to cancel them. Time will tell how it holds up to this routine and when I start riding in the cold & snow, but I'm fairly confident it will do well.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

We bought two of the "Faro" helmets…

We bought two of the "Faro" helmets back in 2024, unfortunately after a while they developed an issue. As such I reached out the support and was instantly granted replacements but also advised that perhaps I should wait as a new model was coming out. We waited and waited for another year with no news. When I re-contacted them they apologised and told me that I could choose from another model. Unfortunately some of the support people I dealt with left the company and nothing happened....until recently when Ana Ruberos contacted me. She was absolutely amazing in organising the replacements which are now on the way. That is one of the best warranty experiences I have had in my entire life - well done Ana and Unit 1.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

I did some research before purchasing…

I did some research before purchasing this helmet and accessories. I liked the looks and features of the helmet as well. I have only had a couple opportunities to wear the new helmet on bike rides. Once I have it on, I can barely notice it on my head. I probably should have gone one size larger for a little bit better fit, but still overall a great piece of safety equipment. Love the integrated lighting on the front and back.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great product from a great company.

Very easy ordering process.

Everything arrived well packed, the products are great quality, and I am very happy to have this helmet and accessories as part of my safe-riding gear.

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great product

It's a really well made product that actually delivers on what it promises. They also have the great service you would expect on a premium product range like this.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great quality, easy to adjust and beautiful design and super fast delivery

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

This company gets it

This company gets it. They realize purchasing equipment like this online with no ability to see or touch can be intimidating and they make it carefree. I haven’t used the equipment yet, but if it is half as good as the staff it will be great. Making a quality product is great, but dealing fairly and honestly with the inevitable glitches is the mark of a stellar company. Keep up the good work

July 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordering was a breeze with quick…

Ordering was a breeze with quick delivery. Awesome product which I would highly recommend. Features were why I considered and purchased. Very comfortable to wear. Fit is precise.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Best helmet ever

I’ve purchased quite a few helmets over the years but your helmet is by far the best. The fit and finish along with the safety features I think makes it the best in the marketplace.
Cheers!

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve had an amazing experience with…

I’ve had an amazing experience with this helmet. It’s incredibly comfortable, lightweight, and fits perfectly. The quality is outstanding, and I feel much safer every time I wear it. I’ve received several compliments and people often ask me what brand it is. I always recommend it because it’s the best helmet I’ve ever owned.

June 30, 2026
Unprompted review

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