The product is great. High quality and gives the needed visibility in the dark winter months without ones having to fear the notorious bicycle light thieves of Berlin. The shipping with GLS was a re... See more
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At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
66 W Flagler Street, 33130, Miami, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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The quality of the helmet was the very first thing that impressed. And when I put it on, I get a great sense of safety. Lightweight annd perfectly comfortable. Everyone that sees my helmet with the visor on it all say "wow nice helmet" lol.
Thank you !
I was struggling with installation of the product on my new e-bike. Ana was thorough and responsive in helping evaluate the problem and providing solutions and giving assurances that if the workaround fails, they have my back on product service.
Had an issue with their remote. They promptly sent me a replacement. Quality products and customer service! Thank you!
These lights simply put, are extremely elegant and bright will do wonders for just about any bike commuter. The mounting solutions are relatively flexible, but I did have to get creative with my own bike. The front and rear system is intuitive enough, although I find that the Unit 1 Bike Remote also has to be aligned correctly in order for the turn signals to match each other. Lights are often visible during the day, but I tend to only use turn signals during the day and then rely on the insane invisibility boost at night. The app seamlessly integrates with the lights and the remote, with the only thing I haven’t noticed from my own writing, given I can’t see behind myself, would be the automatic brake lights. But the difference has been tenfold from just having reflectors to being able to be fully seen at night within the different presets and customization options that make it all flexible. Overall, these lights want to make me bright at night so much more, I can see myself expanding into the Unit 1 ecosystem in the near future.
I've had their Ulta helmet for about a month now and have been impressed with its quality & durability thus far. It's held up to daily use, long rides and heavy rain without issue and without dying on me. It's comfortable, lightweight and allows for good air movement. The turn signals work well and respond quickly to inputs, I only wish they made noise as I occasionally forget to cancel them. Time will tell how it holds up to this routine and when I start riding in the cold & snow, but I'm fairly confident it will do well.
We bought two of the "Faro" helmets back in 2024, unfortunately after a while they developed an issue. As such I reached out the support and was instantly granted replacements but also advised that perhaps I should wait as a new model was coming out. We waited and waited for another year with no news. When I re-contacted them they apologised and told me that I could choose from another model. Unfortunately some of the support people I dealt with left the company and nothing happened....until recently when Ana Ruberos contacted me. She was absolutely amazing in organising the replacements which are now on the way. That is one of the best warranty experiences I have had in my entire life - well done Ana and Unit 1.
I did some research before purchasing this helmet and accessories. I liked the looks and features of the helmet as well. I have only had a couple opportunities to wear the new helmet on bike rides. Once I have it on, I can barely notice it on my head. I probably should have gone one size larger for a little bit better fit, but still overall a great piece of safety equipment. Love the integrated lighting on the front and back.
Very easy ordering process.
Everything arrived well packed, the products are great quality, and I am very happy to have this helmet and accessories as part of my safe-riding gear.
Best helmets we've tried in the past 4 years.
It's a really well made product that actually delivers on what it promises. They also have the great service you would expect on a premium product range like this.
Great product, great quality, easy to adjust and beautiful design and super fast delivery
This company gets it. They realize purchasing equipment like this online with no ability to see or touch can be intimidating and they make it carefree. I haven’t used the equipment yet, but if it is half as good as the staff it will be great. Making a quality product is great, but dealing fairly and honestly with the inevitable glitches is the mark of a stellar company. Keep up the good work
It meets the requirements in the state I ride and I love the lenses that protect my eyes besides being very comfortable. I never leave home without it. 😁
Ordering was a breeze with quick delivery. Awesome product which I would highly recommend. Features were why I considered and purchased. Very comfortable to wear. Fit is precise.
I’ve purchased quite a few helmets over the years but your helmet is by far the best. The fit and finish along with the safety features I think makes it the best in the marketplace.
Cheers!
Helmet is very comfortable & stylish. The safety ratings & testing is greatly appreciated. Unit 1 has been very attentive in their follow-up.
The UNIT1 team has exceptional quality, products, service, and customer service. I never tire of showing off my products and my experience with the company to whoever asks.
Quality products that work right the first time.
I’ve had an amazing experience with this helmet. It’s incredibly comfortable, lightweight, and fits perfectly. The quality is outstanding, and I feel much safer every time I wear it. I’ve received several compliments and people often ask me what brand it is. I always recommend it because it’s the best helmet I’ve ever owned.
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