My wife surprised me with this for my birthday and honestly it changed my life. I'm 68 years old, had bad knees, figured my riding days were completely done. Got the TK1 Folding and within a week I wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
quick service, but I recommend that you view a video prior to opening the box. we spent some time tearing into the ox but if you check the small plastic fittings at the bottom the top just lifts off.... See more
Company replied
All’s well that ends well is what come to mind after dealing with Moon Cool’s Return and Refund Policy regarding my pet carrier. They sent me a product coat $90 that did not fit my trike. Then offered... See more
Company replied
I purchased TK2 e-trike by Mooncool. Timely delivery, easy assembly, top quality product! I am 70 years old and I have been riding 5-7 miles daily since my trike arrived a month ago. I find it to be... See more
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Company details
- #37 of 53 best companies in Bicycle Store
- #11 of 18 best companies in Bicycle Wholesale
- #23 of 33 best companies in Bike Accessories Store
- #22 of 36 best companies in Outdoor Sports Store
- #6 of 7 best companies in Sports Accessories Wholesaler
About Mooncool
Written by the company
Welcome to Mooncool
Rooted in the ethos of enhancing the riding experience for the aged, stands on three core tenets: Safety, Comfort, and Accessibility!
Mooncool is where thoughtful design meets everyday needs, driven by innovation to break down barriers to riding.
Our Story
Written by the company
- Mooncool is a leading brand that specializes in providing high-quality, professional bicycles. Since its inception in 2021, the brand has been dedicated to promoting cycling and sports.
- Mooncool combines innovative technology with manufacturing expertise to offer a wide range of bicycle products for customers, from leisure sports to convenient transportation.
Shop with Confidence
Free Shipping ｜ Customer Support ｜ 1-Year Warranty ｜ Payment Options
Contact info
834 W Cienega Ave, Suite 6, 91773, San Dimas, United States
- +1 681-412-2200
- support@mooncool.com
- mooncool.com
4.2
Great
949 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Safety
I am very impressed with the smooth ride. The safety features and the beauty of the TK2
September 6, 2026
Broken pet carrier
The lanyard in the pet carrier broke on our first trip. Mooncool was to send me an email to send a photo of the broken part but I never received such an email. It’s such a critical part. Luckily I was traveling at a low speed when it snapped and my poor dog took a header.
September 5, 2026
I like the product not the shipping
I like the product very much. I didn’t like that it was shipped USPS. You said it would ship in 2-10 days it took just about 1 month to receive my order.
September 5, 2026
Website was easy to use and up front on…
Website was easy to use and up front on price for everything. Only thing that would help is if there was something to help with each state laws.
June 11, 2026
Easy ordering and quick ship of spare…
Easy ordering and quick ship of spare TK Pro Trike battery. Thanks
September 3, 2026
The support team is very supportive and…
The support team is very supportive and friendly and helpful.
August 27, 2026
This company sucks.I'm 3 months now trying to get a part…
I'm 3 months now trying to get a part number and a price they will not call me back they don't sell any chains for their product. This is the dumbest company I think I've ever had to deal with. Sales and parts people are idiots never buy from here they will not repair their product or sell parts
May 14, 2026
Reply from Mooncool
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team will reach out to you to help resolve the issue. You can also contact us anytime at support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Best bike for the price. I've tried 3 different kinds of bikes…
I've tried 3 different kinds of bikes and this is the 1 my wife loves. I've enjoyed a few rides myself. This unit is sturdy and stable. Excellent engineering and quality features.
August 30, 2026
My MOONCOOL trike only lasted 15 months…
My MOONCOOL trike only lasted 15 months and then the motor bearings died. I can’t find a bike shop that is willing to fix it. Therefore $1500 wasted.
August 29, 2026
Reply from Mooncool
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue. You can also contact us anytime at support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
fast shipping
fast shipping, easy assembly, love the brake lights and turn signals, easy to get on since I'm 5'2". A great e-trike for an 81 year old.
August 27, 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
They build quality electric trikes at…
They build quality electric trikes at affordable prices and my customers love them!
August 28, 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
My Wife & I have been active Bicyclist
My Wife & I have been active Bicyclist, however at age 81, the both of us decided that was our choice to purchase Mooncool TK2 Pro Trikes. Western Pennsylvania terrain is & our bike trails became so challenging to us, but our Mooncool TK2 have restored our enjoyment. The Trike hasn't let us down on any hill or mountain trail. Thank you, Tom Lewis
August 28, 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
working with your support…
working with your support representative was helpful and her expertise with product was more than satisfactory
August 28, 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Packaging was amazing
Packaging was amazing! Product is great! Shipping took some time because of labeling problems. .
August 27, 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Very good service easy assembled wife…
Very good service easy assembled wife is loving it
August 20, 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Mooncool FT-1 is Awesome!
I've had my Mooncool FT1 for about 2 weeks now, and am totally happy with it! It was delivered within a week of ordering, and I didn't find it at all difficult to put together--it took about 1-1/2 hours! The only thing I would suggest changing is the way the fenders are attached: The front fender and its mount is not rigid, and it's easy to bend the fender out alignment so it touches the wheel. The rear fender installation would go a lot easier if the bolts were about 1/4" longer! The instructions show the bolts going from inside to out, buy my big fingers couldn't get in there to put on the nuts--so instead I pushed the bolts through from the outside--but the bolts were still so short it was hard to get the nuts started. Other than those minor issues, it was great!
The trike is well and solidly built, looks awesome, and is waaaay fun to ride! It gets up to speed rapidly, even without pedaling which is important to me because of leg weakness. (My physical therapist suggested that an E-trike would be good for me, and I gotta agree!!!) I've found that I can ride to my heart's content, pedaling a while for exercise then resting while the motor takes over so I can keep on going! I have to admit, though, that my bicycle instinct to lean into the curves made my first foray a little iffy. You have to remember to turn the handlebars instead of just leaning! (I've got to get hold of my wife's phone and destroy those videos of my first ride!) All is good now, though--I found that pushing my back against the backrest helped anchor me and get over my initial awkwardness when turning.
All in all, I think that my purchase of the FT-1 was a wise decision that I made only after days of on-line comparison. I have no regrets, in fact my wife and I are seriously thinking about getting another one (different color, of course) so she can accompany me on my rides.
Thanks, Mooncool!
August 17, 2026
Reply from Mooncool
Thank you for sharing such a detailed account of your FT-1 riding experience! We are delighted to hear your positive feedback on the bike's overall quality, speed, and the fun it brings—especially knowing it helps you balance exercise with relaxation. Your suggestions regarding fender installation and bolt lengths are invaluable; we will certainly pass this feedback along to our R&D team for evaluation and potential improvements.
Many new users share similar experiences regarding cornering habits, so your insights on using your upper body to steer are very practical! We look forward to continuing to be a part of your riding journey. Should you need anything, please feel free to contact us at support@mooncool.com or +1 681-412-2200.
Quick response time
Quick response time and accurate information. Issue resolved quickly.
August 23, 2026
Reply from Mooncool
We are delighted to hear that your issue was resolved quickly and accurately; this is a great boost for our entire customer service team. Thank you for your patience and cooperation, as well as for taking the time to share your experience. Please feel free to contact us if you need any assistance in the future—we are always here to support you.
We wish you and Cate many enjoyable rides and look forward to serving you again! Should you need anything, you can reach us anytime at support@mooncool.com or +1 681-412-2200.
MIA Accessories
Ordered accessories. No idea when they are coming.
Sorry, I ordered through Amazon. Bezos fault. (Did he get married again)?
August 23, 2026
Reply from Mooncool
Thanks for the feedback, James—and I’ll accept that playful jab on Bezos's behalf! We take the shipping status of accessories very seriously. Please send us your order number or proof of purchase, and our team will follow up immediately to ensure you receive your items as soon as possible. We sincerely apologize for any confusion caused. Feel free to contact us at support@mooncool.com or +1 681-412-2200; we will prioritize your request.
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