In general easy to sign up. Found difficult to select control panel, operating system, and such. They kept changing when I went to check that I had selected it correctly. Other than that, went fairly... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's not at all bad, but some of our help emails were ignored and the client interface is not very intuitive. We didn't in the end get our site transferred, and have in fact gone back to webhostin... See more
Company replied
I've been using UltaHost services for over 3 years. A very good hosting provider. A user-friendly and intuitive interface. Various payment methods, including cryptocurrency. A few days ago, my VP... See more
Company replied
All good, works. Tech support is very helpful, because all these server thingies is not my job, I generally have no clue what I’m doing, I just need my own AI assistant to do the work for me in a cost... See more
Company replied
Company details
- #66 of 69 best companies in Web Hosting Company
- #25 of 26 best companies in Cloud Computing Service
- #9 of 11 best companies in Cloud Storage Service
Written by the company
At UltaHost, we empower individuals and businesses with reliable, high-performance hosting solutions designed to drive success online. With a focus on speed, security, and simplicity, we offer a wide range of services, including shared hosting, VPS, dedicated servers, and cloud solutions tailored to meet diverse needs. Our commitment to excellence extends beyond technology. We pride ourselves on providing 24/7 customer support, a user-friendly platform, and cost-effective packages that cater to businesses of all sizes. Whether you're a startup, an e-commerce store, or a large enterprise, UltaHost ensures your online presence is fast, secure, and always accessible.
Uptime Assurance and 24/7 Expert Support
Written by the company
- The UltaHost Guarantee – Your Satisfaction, Our Priority
- At UltaHost, we are passionate about helping our clients succeed. We are committed to providing the fastest and most reliable hosting solutions, backed by exceptional customer support. Our clients, including passionate entrepreneurs, small business owners, and individuals, depend on our ability to grow, scale, and adapt to the technical challenges of tomorrow. We continuously enhance and expand our product portfolio and services, driven by our exceptional team, committed management, and dependable partners. Join the thousands of satisfied customers who trust UltaHost for their hosting needs. Whether you are a small business, a large enterprise, or an individual, we have the perfect hosting solution for you.
99% Service Delivery | 30-Day Money-Back Guarantee
Data Security Promise
We believe in earning your trust. If you're not 100% satisfied with our hosting services within the first 30 days, we’ll refund your money-no questions asked.
Your data is safe with us. We guarantee regular backups, advanced encryption, and top-notch security measures to protect your digital assets.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- +1 302-966-3941
- sales@ultahost.com
- ultahost.com
Hosting Flash Sale
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UltaHost pinpointed the problem so…
UltaHost pinpointed the problem so efficiently, providing great detail. Really happy to have my website back in action and running very smoothly again. Thank you
September 5, 2026
Terrible
The server was way too hard to maintain, server needed constant updates, resets and bug fixes that the service couldn’t help with, tried many different ways to debug or fix or update but nothing helped. Tried cancelling over a month ago and still kept sending me invoices.
September 5, 2026
Reply from UltaHost
Dear Jordan,
We are sorry to hear that you had such a frustrating experience. We understand your concerns regarding the server maintenance, updates, and the difficulties you encountered while trying to resolve the issues.
We have checked your account and can confirm that you currently have no active services with us. Regarding the invoices you mentioned, they are old invoices that should not concern you unless you want to use our services again.
We hope that this brings clality to you, and we are sorry for the misunderstanding.
Best regards,
Dimitar
UltaHost Support Team
amazing great service, professional, and supportive!
amazing, professional, and supportive!
September 7, 2026
Reply from UltaHost
Dear Wiem,
Thank you for the positive review! This really means a lot of us at UltaHost.
We hope that in the future you will be even happier with our services.
Best regards,
Dimitar
UltaHost Support Team
Poor respose to logged complains
1. My issue is not resolved, even though I received an email indicating the issue has been resolved.
2. The response to logged issues are very slow.
September 6, 2026
I have never bought a product I was disappointed on that much
I have never bought a product online for which I've been so disgusted. Not much works, they advertise their fast chat, and even bots there... Don't answer lmao.
Do you want Debian13, Kali, Ubuntu, CentOS? Well F u you only get debian12 with FREE panels which actually costs money, and they never are working anyway.
This is webhosting/infosec company, yet their website is one of the worst of 2004 standards. I'm so disgusted I paid for this. I would rather buy prepaid phone and host my server there and have better results.
September 6, 2026
Unprompted review
Reply from UltaHost
Hello,
We’re genuinely sorry to hear how disappointed you are with UltaHost. We understand that the issues you experienced with the operating system options, control panels, and support response times have been frustrating, and we’d really like the opportunity to look into them properly.
Could you please share your support ticket ID or another reference related to your order or services you have used with us? This will allow us to review exactly what happened, including the OS and panel concerns, and understand where we fell short.
We appreciate you taking the time to share such detailed feedback, and we hope we can investigate this further and improve your experience.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Dawei,
We are sorry to hear that you feel this way towards UltaHost!
We have reviewed your case once again, and while everything is properly explained in ticket #2026090469762, we’ve decided to make a one-time exception and provide you with a refund, even though the case does not normally qualify for one.
We have provided this refund as a one time exception in the hope of a good customer-company relationship in the future.
We hope this demonstrates how seriously we take your concerns and our relationship with you. We sincerely apologize for the frustration caused and appreciate the opportunity to make this right.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Hello,
Thank you for sharing your positive review! It really means a lot to us, as we realize that our customers are our most valuable asset.
We hope that in the future you will continue to be happy with the services received from UltaHost.
Best regards,
Dimitar
UltaHost Support Team
By grace of god I meat Trust pilot this…
By grace of god I meat Trust pilot this is my favorite way Thank you very much trust pilot.
September 5, 2026
Reply from UltaHost
Dear Adam,
Thank you for sharing your positive feedback!
We hope that in the future you will continue to be happy with the support that you get from UltaHost.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Artur,
Thank you for your kind words! We are really glad to hear that you received a quick response from our support team. Providing fast and helpful assistance is something we always strive for at UltaHost.
We truly appreciate your recommendation and your trust in us!
Best regards,
Dimitar
UltaHost Support Team
Great great
September 2, 2026
Reply from UltaHost
Hello,
Thank you for the positive feedback! It truly means a lot to us, since we realize that our customers are our most valuable asset!
We hope that in the future you will be even happier with our services and the support that you receive from us.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Marcin,
Thank you so much for the kind words and for sharing your positive feedback!
We are really happy to hear that you’re more than satisfied with our support. Your feedback means a lot to our team, and we truly appreciate you choosing UltaHost.
Best regards,
Dimitar
UltaHost Support Team
Ok good nice
September 3, 2026
Reply from UltaHost
Dear Sala,
Thank you for sharing your positive feedback, it truly means a lot ot us as we highly value our cclients' opinions
We hope that in the future you will be even happier with the support and services provided by UltaHost.
Best regards,
Dimitar
UltaHost Support Team
There are some problems.
September 5, 2026
Reply from UltaHost
Hello,
Thank you for sharing your feedback, even though it is a negative one.
We noticed your complaint in ticket ID 2026090198051 and we have escalated it. Please expect a reply to that ticket soon.
We thank you for the patience and understanding shown so far.
Best regards,
Dimitar
UltaHost Support Team
Great servers and great support
Had a really good experience with Ultahost. The servers worked great, everything was easy to manage, and I especially liked the server configuration options.
What stood out the most to me was the support though. Whenever I had a question or needed help with something, they were always friendly, helpful and actually took the time to help me out.
Overall I’ve been really happy with my experience and I’ll definitely consider using Ultahost again in the future. Big thanks to the support team for all the help! Definitely deserves 5 stars.
September 2, 2026
Reply from UltaHost
Hello,
Thank you for taking the time to share such detailed and positive feedback! We’re really glad to hear that you’ve had a smooth experience with our servers, found everything easy to manage, and especially appreciated the flexibility of our server configuration options.
It means even more to us to hear such kind words about our support team. We always want our customers to feel that their questions are taken seriously and that our team is genuinely there to help, rather than simply providing quick answers.
Thank you again for the 5-star review and for trusting UltaHost!
We’re very happy to have you with us and would be delighted to welcome you back anytime in the future!
Best regards,
Dimitar
UltaHost Support Team
The problem of email delivery failures…
The problem of email delivery failures keeps recurring. Why are my email addresses being marked as spam? I'm unable to send or receive emails from other sources, which has resulted in me losing two projects.
September 4, 2026
Reply from UltaHost
Dear Samir,
We are really sorry for the recurring email delivery issues and the impact this has had on your business. We completely understand how serious this is, especially when it has resulted in lost projects.
Regarding the issue with your domain name, the problem is related to Spamhaus being unable to verify your authority over the domain when the delisting request was submitted. This prevented the request from being processed, rather than being caused simply by your email addresses being “marked as spam”. We believe looking at the last ticket updates that, this issue has been resolved.
We sincerely apologize for the frustration this has caused and appreciate your patience while working through it with us. We’ll continue doing our best to help ensure your email service remains reliable.
We hope that everything will be better from now on.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Shrikant,
Thank you for the positive review, it truly means a lot for us at UltaHost.
We are happy to find out that we were also able to help you over the chat.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Hello,
Thank you for sharing your positive feedback! It truly means a lot to us.
We hope that things continue to be great in the future as well!
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Clovis,
Thank you for your feedback, even though it is a negative one. We have investigated your review further and we are truly sorry for the delay in resolving your ticket #2026082523695. We completely understand your frustration, and we sincerely appreciate your patience and understanding throughout this process.
We have taken all the necessary measures to prevent this kind of delay from happening again in the future.
Regarding your ticket, we believe the database creation issue has now been resolved. Could you please check the ticket once again and confirm that everything is working as expected?
Thank you again for your patience and for allowing us to make this right. We hope everything is OK now.
Best regards,
Dimitar
UltaHost Support Team
The turn around time and back and forth…
The turn around time and back and forth for initial setup and config is too long.
The use of multiple engineers on the same case delays progress as new engineers would join without context and delivery was affected.
September 3, 2026
Reply from UltaHost
Hello,
First and foremost, thank you for sharing this feedback with us. We’re really sorry for the delays and the back-and-forth you experienced, especially given the number of services you have with us. We truly value you as a client, and we know we should have provided a much smoother and more efficient experience in the future.
We also completely understand your point about multiple engineers joining the same case without the full context. That can unnecessarily slow things down, it is just that people work on different shifts so that we have 24/7 support coverage, and that is why different people worked on your cases .
Regarding your latest tickets, #2026083150946 has been resolved and the funds have been added to your wallet. We also believe #2026081771882 has been resolved. If you could kindly verify that everything is now working as expected, we would really appreciate it.
Thank you again for your patience and for giving us the opportunity to improve. We truly appreciate your business and your trust in UltaHost. We hope that in the future you will be happier with thes speed and quality of our replies to tickets and chats.
Best regards,
Dimitar
UltaHost Support Team
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