Fantastic service!!! Flowers delivered within less than 24hrs and also sent me a pic before shipping the order to make sure I was satisfied - who else does that wow! 10/10 will definitely use again al... See more
Company replied
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Review summary
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I live in UK and have ordered a flower arrangement to be delivered to my daughter who is based in Dubai with her work. It was super easy to make the order online and it was delivered in a couple of h... See more
Company replied
Sent flowers to Barcelona from the UK. Smooth, simple and efficient process. A beautiful bouquet within a couple of hours.
Company replied
Very easy to place an order from UK to Spain. The service and quality of my order was excellent and they checked and kept in touch with me right upto delivery. Thank you
Company replied
Company details
Written by the company
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Contact info
30 Churchill Pl, E14 5RE, London, United Kingdom
- hello@udora.com
- udoragifts.co.uk
4.3
Excellent
147 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I paid extra to have flowers delivered…
Amending review to say that the flowers arrived late last night.
I paid extra to have flowers delivered same day. I never recieved a confirmation email and my flowers were not delivered. 49 euros has come off my account. There is no contact section on the website so I cant even get my money back and have missed the special occasion I wanted the flowers for. Very disappointed
June 12, 2026
Unprompted review
Reply from Udora
We sincerely regret that your order was delivered with a delay. We understand how important it is to receive flowers on time, especially for an important occasion.
To request compensation, we recommend opening a dispute. Here's how:
1. Log in to your Udora account on the website
2. Rate the order with 1 star
3. The "Open dispute" button will appear — follow the instructions
This can be done within 3 days after delivery. To help us speed up the process, please email us at feedback@udora.com with your order number and attach a screenshot of this review. We'll get back to you as soon as we've looked into everything.
Udora team
Had ordered flowers for anniversary
Had ordered flowers for anniversary. Never arrived and didn’t bother telling me order had been canceled. Can imagine how well it went down. Unreliable. Don’t use
June 4, 2026
Unprompted review
Reply from Udora
We're so sorry your anniversary flowers never arrived — we understand how disappointing and frustrating this must have been, especially on such an important day 💔
The seller cancelled your order due to product unavailability, and we have already issued them a formal warning to prevent this from happening again.
We'd really like to make this right and would like to offer you a promo code for your next order. To receive it, please email us at feedback@udora.com with:
• Your order number
• A screenshot of this review (attached to the email)
We truly value your feedback and hope to restore your trust in Udora 🌸
Udora team
Fantastic service flowers excellent…
Fantastic service flowers excellent just like the picture.
April 24, 2026
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Delivered bouquet look nothing like the…
Delivered bouquet look nothing like the picture nor the size guidance provided. A very disappointing experience. Very smooth ordering however.
March 28, 2026
Reply from Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. If your bouquet significantly differs from the one on the website, we encourage you to open a dispute within three days of receiving the delivery by rating your order with 1 or 2 stars. Therefore you'll submit a request for compensation. Flowwow team
I can't recommend this company enough
I can't recommend this company enough. I found a local Flourist in Valencia who sent flowers to my best friend within the hour! Incredible. Thank you!
March 21, 2026
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Amazing Experience and Service - highly recommend
The website and app was really easy to navigate and the service and delivery was very prompt (even though I was ordering from outside UAE) - overall I had a really good experience!
March 16, 2026
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Great service
Great service. Couldn’t find the house but took the time to call me and give me time to revert. Thank you. 100 percent recommend.
March 14, 2026
Reply from Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
Very fresh flowers
Very fresh flowers, beautifully arranged with a very good delivery service.
March 15, 2026
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Reply from Udora
Thanks for the great rating 😉 Flowwow team
I’ll never use Flowwow again
I’ll never use Flowwow again! Order has not been delivered, all day there were updates of new slots, still nothing. No one replies to you. The surprise has been completely spoiled. Paid for flowers and delivery and nothing. Do not recommend to use it
March 8, 2026
Unprompted review
Reply from Udora
Thank you for your review. We are very sorry that you had an unpleasant experience.
The delivery time was postponed because there were no available couriers nearby, and the store was unable to deliver the order on its own. Also, due to high traffic, we are currently responding slower than usual in the chat — we apologize for this. In such situations, you can open a dispute within 3 days to request compensation for the delivery delay. To do this, go to your personal account on Flowwow, give the order a rating of 1, and click on the “Open dispute” button.
Yours, Flowwow
Sadly the Valentine’s Day bouquet I…
Sadly the Valentine’s Day bouquet I ordered was delivered more than 24 hours late, which ruined a planned surprise. Whilst I appreciate issues can happen, the challenge for me was the lack of communication on the delivery date. I received no updates so I could not make alternative arrangements. I was offered some sort of a refund within 7 working days, but I have received nothing and no communication 10 working days later. I am left wishing I had ordered my flowers elsewhere. Such a pity.
February 15, 2026
Reply from Udora
Thanks for letting us know about the trouble you had with our service. We see that a partial refund was issued for this order. If you don't receive your refund, please email us at feedback@flowwow.com. We'll dig into it for you. Flowwow team
Reply from Udora
Thank you for your feedback 😊 We promise to continue delivering great experiences to you. Flowwow team
Maybe lets use apps less lol
they resolved my issue for missing flowers on valentines with a refund which i am thankful for, but my gf who felt left out on the day didn't deserve that experience. I'll stick to going to the florist.
February 14, 2026
Reply from Udora
We are very sorry that the gift did not arrive. In such situations, we recommend opening a dispute, which you have done. We hope that our service will get a second chance from you. Flowwow team
A ruined experience
The shop made a big mistake -ruined my surprise and the they offer me 10% discount, after a week, on my next purchase. Other companies would offered a refund or a partial refund as a good will gesture. Well I won’t be going back
February 14, 2026
Reply from Udora
We are very sorry that you were not pleased with the gift. In such situations, we recommend opening a dispute to receive compensation, which is what you did. Arbitrators assess the situation and make a decision within the framework of the dispute. Flowwow team
Birthday surprise
Thank you. Just a couple of niggling points. Confirmation was slightly confusing and late to come to the app. At one point I was receiving a message that you wouldn’t deliver to the restaurant.
The bouquet was not as fresh looking as in the picture. All the tulips were well opened rather than tight budded. The presentation and wrapping was pretty.
My niece appreciated them!
February 13, 2026
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Couldn’t get birthday flowers on time
February 13, 2026
Reply from Udora
We are very sorry that your order was not delivered on time. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
The first time I use the apps and good…
The first time I use the apps and good services and when I called there is a good service to communicate and deliver within the time I will always keep in touch with them
5 Star
February 10, 2026
Reply from Udora
Your feedback is valued! We're glad you shared your thoughts on your first order, and we promise to keep exceeding your expectations 😉 Your Flowwow team
Reply from Udora
Thank you so much for your kind words! We’re happy to hear the flowers arrived on time and met your expectations.
We truly appreciate your support and look forward to serving you again.
Flowwow team
I am writing to formally dispute the…
I am writing to formally dispute the charges for order #21704912 ("Sweet Serenity"), which was placed for delivery on Valentine’s Day, February 14, 2026. I am requesting a full refund of £52.10 due to a complete failure of service, significant delivery delays, and poor product quality.
Timeline of Events:
Original Delivery Window: 14 February 2026, between 10:49 and 14:49.
Ready Notification: At 14:03 on 14 February, I received an email with a photo preview stating the gift was "ready to go."
Repeated Delays: Throughout the day, the delivery window was pushed back multiple times (from 15:00–18:00 to 19:00–12:00 AM). Despite chasing for updates, I was repeatedly assured the flowers would arrive on the day.
Overnight Assurance: At midnight, when the flowers had still not arrived, I contacted your team again. I was told they would "definitely be delivered early the next day."
Actual Delivery: The flowers finally arrived on 15 February 2026, after 18:00—more than 27 hours after the original scheduled window and long after Valentine's Day had ended.
Reasons for Refund Request:
Time of the Essence: Flowers for Valentine’s Day are time-sensitive. By delivering them the evening of the following day, the primary purpose of the purchase was defeated and the occasion was ruined.
Product Discrepancy: Having sat in transit or in a warehouse for over 24 hours after the "ready" photo was taken, the flowers that arrived were in poor condition and did not match the quality shown in the preview photo.
Misleading Communication: I was repeatedly promised "same-day" delivery and "early morning" delivery on the 15th, neither of which was honored.
As your own confirmation email states, "On Flowwow, you're only charged after delivery." Since the service provided did not meet the basic requirements of the contract, I do not accept the delivery as fulfilled.
I look forward to receiving confirmation of my full refund of £52.10 within 3–5 business days.
February 15, 2026
Reply from Udora
We can see in our system that the order has already been delivered and that you have opened a dispute.
Our team will review the case and investigate all delivery details. A decision will be made within 5 days. We are monitoring the situation to ensure it is handled properly.
Flowwow team
Very unhappy customer
Order arrived a day late, if stated delivery would not take place I would not have placed the order in the first place. Should have been cancelled, bad service I would not be recommending or using this service again. The lady who the flowers was going to is a widow and the flowers were very sensitive.
February 15, 2026
Reply from Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
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