Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I... See more
Company replied
It actually started with a mistake on my order - one of the items was missing from the package when I got it. I contacted them through their online contact form. I got a very prompt reply from Veronik... See more
Company replied
I recently managed an album pre-order transaction and was really impressed with everything. The ordering was easy and clear, and the delivery was super quick, which was even better than I thought.... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and was delivered very…
Easy to order and was delivered very promptly
July 11, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Diane,
Thank you for this 5-star review!
Your comments are very much appreciated; we are always happy to hear about great customer experiences and fast delivery.
Have a good day.
Regards,
TM Stores
Advertisement
Reply from Townsend Music Ltd
Hi,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
Always deliver on time
Always deliver on time, a fair, competitive price and very trustworthy
June 26, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Trusted vendor
Easy to order on site. Delivered on time. Product great and as advertised. Thank you.
July 5, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a good day.
Regards,
TM Stores
Items arrived in time
Items arrived in time. Well packaged. The online purchase process was very easy as well.
July 4, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Eddie,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Advertisement
Good dvd production of events
Good dvd production of events. The only difficulty is that there are no subtitles on DVD. Some groups of words, etc. I could not make sense of.
Disappointed. The BBC Broadcast had them, really helped to understand the show. Otherwise good DVD.
June 25, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for your feedback.
We will pass your comments to the manufacturer.
If you need any further help, you can contact our customer service team, who are always on hand to help with any questions.
Have a good day
TM Stores
Delivered on time
July 8, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Clive,
Thank you for the great review!
Great to hear our order arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Great Transaction, as always.
As always with pre orders, I received updates. The record arrived safely, well packaged. Always a pleasure to deal with.
June 25, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi David,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day.
Regards,
TM Stores
Issue resolved
Having had an issue described in my previous review, the management of and resolution of this by Jake and his colleagues at Townsend Records was exemplary. It’s reassuring that, when things go awry, they are sorted out efficiently and effectively, as they wete by Townsend. The replacement package arrived safely (but the outer packaging was damaged although the contents were intact) within a few days.
June 28, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Chris,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day.
Regards,
TM Stores
Advertisement
What a great experience
What a great experience! Website easy to navigate and order what I wanted, exclusive items are always a bonus for the "ooo" factor, prices are reasonable and postage cost and service is also good value. Won't hesitate to use again!
June 5, 2026
Unprompted review
Reply from Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
Great choice of vinyl always delivered…
Great choice of vinyl always delivered quickly and on time with top class packaging
May 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Robert,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Speedy dispatch and safe delivery-…
Speedy dispatch and safe delivery- thank you. Great vinyl. Excellent service.
June 27, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Great service
Great service, pre ordered and paid, item dispatched on promised date and received within a couple of days in excellent condition.
June 19, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Anne,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Advertisement
Excellent service from Townsend Music…
Excellent service from Townsend Music every time. Pre order an album and I always receive at time of release. Thank you 👍👍
June 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Kind Regards,
TM Stores
Townsend Music are very reliable and…
Townsend Music are very reliable and I've always received my orders in quick time.
June 27, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Jonathan,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day,
TM Stores
I have ordered albums over the past two…
I have ordered albums over the past two years and each time, that are very good condition, well packed and delivered on the day stated.
The pricing is very good as I also buy from abroad and the prices are always 20% cheaper. Great catalogue.
June 19, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Definitely not a serious or trustworthy…
Definitely not a serious or trustworthy company.
I placed a preorder on the very day it was announced, which included three items. On release day, I was informed that one of the items had been canceled due to a lack of stock. I contacted them immediately to ask if they could replace it with another size or let me pay for the same item in a different color so it could be included with my order. They took too long to respond, and all they told me was that the order was "already being prepared" and that if I didn't want it, I should refuse the package (of course, I would have to pay the return shipping).
It's ridiculous that they can't provide quick and simple solutions.
The worst part is that they refunded the cost of the canceled item (or at least they were supposed to), but they didn't reduce the shipping cost. Hope they enjoy the extra money...
June 15, 2026
Unprompted review
Reply from Townsend Music Ltd
Hello,
Thank you for your review, although we are sorry to hear your comments.
We don't have your order number to look at specifics, and we requested your information via Trust Pilot but had no response.
We can confirm that if an item is cancelled, a proportion of the postage cost would also be refunded. If the entire order is cancelled before dispatch, the entire postage cost is refunded. We would like to speak with you to understand more on your comments for this.
We respond to all emails within 1 working day (Monday-Friday 9am-5pm). Our current average response time is 2 hours, during office opening times. We would like to know more about your comments about the team taking too long to respond, as this doesn't sound to be correct.
If you refuse a parcel on delivery, you don't pay return postage so we are unsure where this information has been provided to you.
We really want to make sure there's no misunderstanding, but without your order details we are limited on the information we can provide, so we urge you to reach out to our Customer Service Team for support if you have any questions relating to your order.
Regards,
TM Stores
Advertisement
Van the Man
I have been purchasing music from Townsend Music for many years now and have always been impressed by the quality and value they offer. I preordered the Van Morrison vinyl in early March. I wanted to support this exclusive release and was not disappointed. It arrived on time in the usual secure packaging. The quality of the record is amazing. A superb release. I can highly recommend Townsend Music to all music lovers.
June 20, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Richard,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
No faults with service
Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
June 23, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our orders arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Delivering well managed and in prime…
Delivering well managed and in prime condition
June 11, 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Mary,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.