Tesco Ireland Reviews 

622
•
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, most reviewers were unhappy with their experience overall. Many individuals frequently encountered frustrating issues with customer service, pointing out unhelpful staff members and unresolving responses from the support team when trying to resolve complaints. Additionally, consumers complained extensively about poor delivery reliability, missing items from their online orders, and substandard product quality found upon opening. Some reviewers were happy with the genuinely helpful staff and efficient service encountered during their regular store visits. They mentioned that specific employees consistently went out of their way to assist shoppers and ensure that home deliveries arrived promptly on time. Other customers appreciated the pleasant atmosphere created by supportive workers in certain locations.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising helpful and friendly employees who... See more

Product

Customers had ambiguous experiences with product offerings, as some reviewers praised reliable deliveries and... See more

Customer service

People report negative experiences with customer service, highlighting arrogant replies, a lack of... See more

Service

Consumers find service to be ambiguous, with some reviewers praising prompt deliveries, helpful staff, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some consumers praising helpful drivers and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I know things are bad with shoplifters and staff have to be more vigilant but my experience shopping is more than a bit uncomfortable. I go between two store in Sunderland, one being an express and th... See more

Rated 1 out of 5 stars

Did €340 shop in balbriggan, found double charging over home in D3. Contacted customer care and they insist we do a 1hr plus return trip to get a refund. After making some way with 1 customer r... See more

Rated 1 out of 5 stars

Fingers smell like used car tyres/rubber/synthetic who knows what after detaching the leafs(specifically fingers used for that) and eating "Tesco Strawberry 227G" ? Seriously, what's on or in it ??? I... See more

Rated 1 out of 5 stars

They constantly, and most likely deliberately, deliver fresh meat that is just a day or so away from its useby date. I hand these back to the driver's all the time and have to be refunded. It really... See more


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2.1

Poor

TrustScore 2 out of 5

622 reviews

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2.1

All reviews

(622)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID THIS TESCO

AVOID THIS TESCO. They don't honour the Clubcard prices that are displayed on the app. Had a negative experience in there recently and when I contact customer service online they did nothing to try and resolve the issue. KEEP AWAY.

November 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Everything was great until this week…

Everything was great until this week with home delivery. No slots available for weeks to come I'm paying €15 for home delivery and I'm not paying it. customer service was pointless. I'll be going back to dunnes stores

October 27, 2026
Unprompted review
Rated 3 out of 5 stars

Bad experiences

I know things are bad with shoplifters and staff have to be more vigilant but my experience shopping is more than a bit uncomfortable. I go between two store in Sunderland, one being an express and the moment you enter you feel as if the door staff mark you out as a potential thief. They appear all over the store where you happen to be and in the small store they seem to give a nod to the staff who follow you around. Really it’s getting so bad that I have had to travel to Sainsbury’s where I have no problems. I have never stolen anything in my whole life and have shopped at Tescos and other major supermarkets all my life and my receipt for shopping is always substantial as I am fortunate not to need to rely on food banks. I’ve also had on line delivery’s for a year after a hip operation. It’s sad that some of us are treated this way while they are seen to ignore while the real culprits clean out the shelves in front of them.

September 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Aggressive behavior from management and the security guard at the Monaghan Tesco.

When I entered the Tesco in Monaghan today, I was subjected to appalling treatment by a security guard; he wouldn't let me enter the store, attacked me—tearing my clothes and grabbing me by the arms and neck—struck me, and screamed at me to leave the premises immediately. Is such aggressive behavior really acceptable in the 21st century? This happened in the presence of the store manager, who supported the guard's actions.

October 13, 2026
Unprompted review
Rated 2 out of 5 stars

staff at Tesco Nutgrove make you like a criminal

The staff Tesco Nutgrove. was following me and staring while paying for the shop on the tail self service, he came to the machine I was using without requesting their help, he wanted to charge me for my own bag. I had to say that was mine. Then, a second staff also came to the machine, saying I needed to unlock the keyboard I bought, when I asked her if she could do that, she asked if I had paid for it. Really ? What kind of question is that, when both staff was starring while I was packing and paying my shop. So I had to remove the things from the bag to find the receipt and show that her that was paid. Very inconvenient treatment. Two staff around me while I was paying on a self service tail, where you supposed to only interact with staff if required. There was more machine and they were only around the non white person there. Shameful!

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

the store i use is in roscrea the…

the store i use is in roscrea the product i bought is standard i would think it being tesco own brand ie a pizza, been on this planet many years, in my opinion the worst pizza i ever ate, tastes of nothing and worst thing i have ever eaten, went in the bin made family something different. what is the point making something that is this bad, just means you are not going to sell more.

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading pricing / signage policy

Selected 3 for 2 mix and match products from a shelf with signage proclaiming '3 for 2' underneath all of the products on display. However at the till I discovered that one of these was excluded from the offer. I went back to check and yes, of the 7 or 8 types (different deli style things like hummus etc), one I had chosen was not listed. It wasn't pointed out as excluded, but it wasn't included. Thus is super fine print and just a bit shabby. Leaves a bad taste.

October 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Ridiculous

Trying to get an online club card is a three ringed circus. I had to give up, sign out and delete the App. About as fruitful as two blind men in a coal cellar looking for a black cat that isn't there. Don't waste your time. Really Tesco? Is that the best you can do?

September 29, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling "Customer Service" at Tesco

I wrote an email of complaint to Tesco about a truly appalling 'Lewis & Green' Chocolate Cake, which was dry & tasteless to the point that the lot went in the bin. I received a reply telling me that the matter was referred to the appropriate division, and I awaited further correspondence. I contacted them a few weeks later again as I had heard nothing further. A scripted and patronising reply said that was it!!!! Seemingly, the passing of my complaint to the relevant department was 100% of their complaints handling process!!!!!!!!! This was not my first experience of the arrogance of this organisation and the disrespect it shows to its customers. However, very thankfully, Dundalk has several alternative grocery shops that we will support in the future.

August 29, 2026
Unprompted review
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Rated 1 out of 5 stars

ADAMSTOWN LUCAN STORE..there self…

ADAMSTOWN LUCAN STORE..there self service tills are a scandal and a money trap..many of customers forget there change in the blind spot change machine which gives out notes because you dont see the notes you have.to tuck your fingers in to take it but I like many more have forgotten my note change and its annoying because things are tight enough these days to be at a lost of money..now I have raised this issue many of times with the non existing manager who you never I mean never see on the floor about this issue and putting some sort of sign up to remind customers dont forget your notes change in the hidden Tesco money trap but im been ignored and im also told the self scan tills are the same everywhere but there not because Tesco liffey valley and Tesco Hill crest and the square you can see yoir change of notes pop out..surely Tesco have some duty..but watch they will ignore it yet again as always..shocking store ADAMSTOWN

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, lovely delivery man

Just got my shopping delivered to me by a lovely young man. He was ontime , offered to carry my shopping in if I needed and we had a great chat. Wish there were more people like him out there. Not sure if he was from the Wicklow or arklow branch , presuming wicklow. Anyway credit where credits due he's doing a great job. Also tesco had all the products I ordered. Delighted . Tanya.

September 11, 2026
Unprompted review
Rated 2 out of 5 stars

Room for improvement

When I tried to log in to Tesco.ie, it told me it didn't recognise my password. When I clicked on "reset password," it said, "This e-mail is not registered." So I clicked "Register for a new account." It then told me, "This e-mail address is already registered." You can't make this stuff up.

The only way for me to make a purchase was to create a new account using an e-mail address I don't normally use. Since doing that, I've found the selection to be good and the deliveries to be pretty reliable. My only complaints are that:

1. They don't keep their inventory very well updated. Sometimes a product I ordered will not be delivered because it's out of stock. However, when I look on Tesco.ie, it's listed as available.

2. The "fresh" herbs were anything but. This is probably because they're weren't put with the refrigerated items, where they belong.

September 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Very disappointing experience with Tesco online

I placed an online grocery order and ordered one 100ml product because that is the quantity I needed. Tesco substituted it with two 50ml products — exactly the same total quantity — but charged me almost twice the price.

I only noticed the substitution after the delivery driver had already left. I was at work when the email with the changes was sent, and by the time I finished work, the driver was already arriving, so I didn’t have the opportunity to check it beforehand.

I contacted customer service to explain the situation. I was told that because I had “accepted” the substitution, they could not refund the difference and that my only option was to return the products. The problem is that I actually need the product, so returning it doesn’t solve anything.

What I find particularly frustrating is that Tesco’s substitution policy does not make it clear that a customer can be charged almost twice as much for the same total quantity of a product. Apparently, I am expected to somehow anticipate that a substitution could work this way.

I won’t be ordering from Tesco again. There are plenty of other supermarkets where I can shop without having to worry that a substitution will unexpectedly double the price of what I ordered.

August 31, 2026
Unprompted review
Rated 2 out of 5 stars

@TESCO-YOUGHAL - Toilets beside cafe always a disgrace

@TESCO-YOUGHAL
Note to Management
Why are your toilets always in a state of uncleanliness?
It isn't a once off. It's been going on for years.
Even your disabled toiled is a disgrace.
These toilets are right beside a cafe. I don't understand how the health inspectors allow this to continue.

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

I received an email after my latest…

I received an email after my latest visit to one of their Tesco stores asking me to fill out a survey and that I would receive 25 points to my clubcard and would be entered onto a draw to win €250 worth of shopping. I wasted my time filling out the survey and giving them my details and when I checked to see if I got my 25 points they weren't there in my app. I then contacted their on line chat to be told it can take up to 40 days to receive your 25 points. I told her it didn't say any where in the email or on the survey that it would take that long to receive them. I got no satisfaction for her whatsoever and was told they would log my concerns. Absolutely disgraceful behaviour to a loyal paying customer who have shopped with them for years.😡 Aldi will be getting more of my custom from now on. Also all the Gluten Free items are gone so expensive and the dates on them are so short when it comes to the bread. Tesco in a whole have gone so expensive. Alot more expensive then Aldi which is where il be shopping from now on!

August 11, 2026
Unprompted review

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