TENWAYS E-Bike Reviews 

I have the CGO600pro and its an amazing bike for its price. The removable accu is very convenient and the light weight of the bicycle makes it a comfortabel bike even if the accu is empty. Delivery could be a bit more convenient same for customer service, because there was a bit pf a delay in the delivery, but else im very happy with my tenways!

Bought my CGO800S as an early bird without even having the chance to try it before. What a wonderful bike. After a year I bought a second one for my other place of living. Satisfied after 3 (or already 4???) years of riding. Had a tiny issue with the bike but it got solved fast and uncomplicated by the customer service of Tenways. All together I am very happy with bike, service, delivery and maintenance level (no service needed after 4K km but of course taking care by myself too).

Smart and solid employees !
1000 Kilometer without any problems . Bike is good for Forest paths and streets with no name . 14% Gradient is no problem . Good luck for the Future !

Bought the cgo600pro, the bike itself is very good, good power, lightweight, decent range. Delivery was also very quick. I have several issues with quality control. Firstly the front wheel was not straight, and required some spokes to be tightened/loosened. Secondly, the front brake lever was not installed correctly, or was damaged, this caused brake fluid to slowly leak over the first few weeks. It cost me £45 to replace the lever, bleed the oil, and another £10 to replace the now contaminated brake pads. Thirdly, as others have mentioned, the battery does not click into place very nicely, it feels almost squishy, we'll see how this hold up over time...

I purchased my Tenways 600 Pro on 12-4-2023. Three months ago, the back wheel was damaged during a theft attempt. Since then, I have been checking in almost weekly with my local dealer, who sold me the bike, to request a replacement wheel. The dealer has received no response from Tenways.
While my 2-year legal warranty expired on 12-4-2025, the EU now requires manufacturers to provide spare parts and support repairs for products like e-bikes, even beyond the warranty period. As an early customer, I expected Tenways to stand behind their product and support their dealer network.
This lack of communication and accountability is unacceptable.

Still waiting for my bike to arrive they send me a locker but so far no bike or track and trace and the customer service doesn’t answer to my emails!!!!

DO NOT BUY FROM THIS BRAND. 🚨
They take your money instantly, but you’ll never see your bike. 1 month delay, fake/broken tracking numbers, and customer support that completely ignores requests to speak to a manager. This feels like a crowdfunding scam, not a real bike company. Save your money and go to a reputable brand! 💸❌

Atrocious. The front tyre exploded in traffic during the first ride and almost caused a fatal accident. The electric assist is also limited to 22-23kph contrary to the 25kph advertised online.

Tenways support have been more or less indifferent to these issues and refer back to the dealer who has been equally indifferent. Pick any other bike manufacturer, this company does not care about their customers at all.

Tenways 009 new edities. Nice ebike. Mostly as expected. Two issues. The saddle is only for professionals. Very uncomfortable! Change it immediately at extra cost. The paint of the bike is very fragile. Lightly touched with the chain ( with a cover) and the paint is damaged. For a city bike this is not up to standards.

I bought my CG600 in 2022. Outside of the first two motors being faulty and needing replacement, I've been happy with my bike that I use almost every single day, year round.
My charger broke (dramatically with sparks flying from exposed wiring), and naively I expected that to be easily replaced, but to my surprise I couldn't even find it on their website. I contact support on July 31st, telling them I desperately need the charger as I need my bike everyday, and they send a payment link the day after. I complete the order, and receive confirmation. On August 3rd I contact them, not having received shipping info, again stressing the urgency, and now they tell me that the charger was in fact not in stock. They assure me that it will arrive in stock on the 4th, and that they'll make sure it's shipped.
Now it's August 6th. I can see that shipping details have been registered, but that the shipping company hasn't received the parcel yet. Tomorrow it's been a week since I contacted them. That’s not ok, which I let them know, and they're like: Well, you could just buy a charger elsewhere... yeah, I would have, had I known you'd fumble the ball like this! Now, I obviously don't want to waste money on purchasing two chargers. And dare I say, the e-bike charger I had prior to getting my Tenways lasted through two batteries (10 years), and still worked perfectly when I eventually decided to replace the bike.
Your focus is clearly not quality, which makes it even more important to have spareparts/accessories readily available. And btw; don't bother responding your standard reply here. We have been in contact, and it was a miserable experience.

Took a month to deliver an “available” product. Then they deliver it with DHL, which returns it back to the sender because “Package is too heavy”. I could not believe it, maybe if it was the first bike they delivered. Anyway, I wait a week more and then I get the e-bike, with a completely dented front hook, making it impossible to fit the front wheel on the e-bike. No way this could pass QA, if there ever was such a process. I hope the refund process goes smooth.

A hasty replacement for a stolen e-bike saw me directed to the Tenway 800plus 8-gear, and to date, I have not been disappointed. The best ride by far of any e-bike I have ridden to date, and the torque sensor is a dream, starting you off from standing very smoothly. The phone app is more than useful in bypassing the lock, which is very fiddly to use . My first 4 weeks of riding have made me more than grateful for the advice I was given to purchase one of these bikes and, living in hilly Somerset in the UK, the gears and excellent battery performance are another plus.I find, though, that the bike is not without some 'frustrations' that, although they do not affect performance, are to me annoying. The push-button code you enter before riding is complicated and it is too easy to make a mistake. The bell ? If I could give it minus 5, then I would do so, as it is without doubt the worst I have ever encountered, so I had to buy a new one . The battery level indicator is a solid line, not marked in 100%,50, 25, etc so you err on the side of caution when it should be clearly marked. The gear selection is just a solid orange line, and while not vital, it would be nice to actually see what level you are on. Small points and not important, you might say, and yes, you would be correct, but even cheaper bikes have all the 'little things' I have mentioned on them, so come on Tenway, spend not much more money and put these things onto your bikes and make it a truly outstanding bike.

If this was a review of the bike alone it would be 4-5.

By just bought a tenways bag, where the strap was defective on delivery. I provided a photo of the part. Then they asked for photo of the packaging. I sent that. Then proof of the bag, then photo proof of the plastic bag of the package. Then again a photo of the strap. WTF is going on. I have provided the the order number pictures of the defective part. That should really be enough. This is the absolute worst customer service I have experienced. It is as if it is my problem they have delivered a defective part, and they got now clue what they sent me.
A shame really, but I will not be buying anymore from them!

More than 1 month to process my complaint.

Unfortunately, my experience with the Tenways Longtail Duo has been extremely disappointing.

Within just a few weeks, the battery completely failed and had to be replaced. Even after the replacement, the battery still glitches and cuts out from time to time, which makes the bike feel unreliable.

The kickstand is also very poorly designed. To put the bike on the stand, you have to lift almost the entire weight of the bike, including the battery. Even without children on the back, this requires a lot of effort. With children on the rear seats, it is practically impossible to put the bike on the stand. For a longtail cargo bike that is specifically designed to carry children, this is a major design flaw.

The overall build quality is also disappointing. The bar used to lift the bike onto the kickstand snapped off within three months. On top of that, I have already had to tighten all the bolts at least four times. The children's footrest in particular keeps coming loose, which is not only frustrating but also raises safety concerns.

Customer service is difficult to reach, and there are only a handful of bike shops that service Tenways bikes. This makes repairs inconvenient and often time-consuming.

Overall, this has been a very poor experience and a complete waste of money. Based on my experience, I cannot recommend the Tenways Longtail Duo.

I've owned the Tenways CGO800S for nearly 4 years. The first year was fine, but from year two onward, it has needed repair at least once per year, each time costing hundreds of euros. Without insurance, this bike would have been a financial catastrophe.

The most consistent issue is motor overheating. After 20 minutes of riding, the motor starts whining and loses responsiveness. In summer this makes the bike practically unusable, the very season you want to ride most. It performs better in winter, simply because the cold air keeps the motor from overheating as fast.

What concerns me most is the systemic nature of the problem. My mechanic told me they see this model breaking down regularly, and that getting technical support or parts from Tenways is difficult, meaning repairs take longer and cost more than they should.

If you're considering this bike, factor in recurring repair costs and the real possibility that it will be unreliable in warm weather.

Nice looking bikes. The e-motor is a bit noisy.

A first big reclamation was solved after probably a longer periode of three month`s satisfied for us.
But actual now e have two points of reclamation
The leather of the handles are ripped on both sides and the holder of the front porter is broken.

Bike does not run in light rain. It stoppt after two minutes on wet road. No help from tenways.

At first, the bike worked without any problems. After about 18 months, however, my wife’s bike repeatedly had failures — we didn’t know whether they were caused by the motor or the battery. After visiting the workshop, we were told that everything was fine. Unfortunately, things turned out differently, because soon after, the electric drive stopped working altogether.

Another visit to the workshop revealed that the battery was defective. The annoying part was that more than two years had passed by then, meaning the warranty had expired. After contacting customer service several times, we were only told that the warranty had indeed expired and that the goodwill gesture we requested would not be granted.

This left us with only one option: buying a new battery at full price in order not to throw the bike away. But the battery was unfortunately not available, which once again meant we couldn’t use the bike — and of course led to further frustration.

So, in summary, a very poor experience with the Tenways CGO800.