SportFits Reviews 

5,189
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchased snowboarding clothing from sports-fit website, found the items I was looking for cheaper on sport- fit then manufacturer’s website. Saved over €50 on 3 items. Shipping was with DHL and tra... See more

Rated 5 out of 5 stars

Great shopping experience with SportFits. I really appreciate that they ship across all of Europe and the return process is straightforward and fair. The fact that they compensate return postage with... See more

Rated 5 out of 5 stars

top service. I ordered from France and was a little bit worried about not receiving the order on time for vacation. order was processed very swiftly and received on the next days. prices are great... See more

Rated 5 out of 5 stars

Maximum score for SportFits. Very easy to order in the web-shop. Price was unbeatable. Quick processing and delivery. Ordered in a weekend, got the goods delivered with DHL tracking in Switzerland Wed... See more

Company details

  1. Sportswear Store
  2. also in
  3. Outdoor Clothing and Equipment Shop
  4. Outdoor Sports Store

Written by the company

Der Shop für Outdoor-Fans, Radfahrer, Skifahrer und Fitness Sportler. Bei SportFits findest Du die schönsten Sport[Out]Fits für die Freizeit oder Deinen Lieblingssport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,189)

1,188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a scam

This is a scam! their website crashed when I was making the payment, and I attempted it again, but apparently both went through. That meant I have two items that are the same, and cost 350EUR each delivered to my house and charged.

I complained and have written several emails with just one answer saying I have to pay for the very expensive return. My messages have been ignored for several weeks. A month later I am still 350EUR down.

Avoid!

October 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Saved over €50 on 3 items.

Purchased snowboarding clothing from sports-fit website, found the items I was looking for cheaper on sport- fit then manufacturer’s website. Saved over €50 on 3 items. Shipping was with DHL and tracking available. Standard price of European shipping. Arrived on time and very well packaged. 

I will definitely be checking in with sports fit for future purchases.

October 22, 2026
Unprompted review
Rated 3 out of 5 stars

Delivery problems

Order, payment and delivery time was excellent, as well as the product itself. Only the Hungarian delivery service sucks, they did not even ring the bell just threw the package into the garden. Fortunately I noticed this before my dog.

October 16, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bad service

I ordered a pair of ski pants at a great discounted price, but due to a mistake on their end, I received the wrong size. I contacted them by email and was asked to return the ski pants. When I asked if they could simply send me the correct size, I was told that I would have to place a new order. By that point, the ski pants were no longer on sale, meaning I would have to pay the full price. Very poor customer service, especially considering that the mistake was entirely their fault.

September 29, 2026
Unprompted review
SportFits logo

Reply from SportFits

Thank you for your feedback.

We are sorry that you received size 40 instead of the size 38 you ordered.

We provided a free return label and also offered a €20 voucher for the inconvenience. Unfortunately, our current process does not allow us to arrange a direct exchange or recreate an order at a previous promotional price.

We understand that this is particularly disappointing when the original mistake was on our side, and we sincerely apologize for the experience.

Best regards
Your SportFits Team

Advertisement
Rated 1 out of 5 stars

The website is a legitimate business…

The website is a legitimate business and did respect the delivery time. However they have not returned me all the money after I have returned all the items. They are sending me fake proof that they are investigating but in the meantime they do not want to return me my money. It's been 2 months now. I guess I will have to address myself to the authorities.

Update 19th Oct 2026
Thank you for your public response. However, the video you provided proves absolutely nothing.

First, neither the shipping label nor the tracking number is identifiable in the recording, making it impossible to verify whether that box is actually mine. Second, the package in the video was already opened before the item count began. Video footage of an already opened box without any visible tracking identifier is completely useless as evidence.

I shop online regularly with reputable retailers like Zalando and others, and I have never experienced anything like this. If items go missing in your warehouse or during transit, that burden cannot be passed onto your customers.

Under EU consumer law (§ 355 Abs. 3 BGB), the risk of loss or damage during return transit legally rests with the merchant. I handed over all items properly using your return label, as confirmed by my courier drop-off receipt. That completes my legal obligation as a consumer.

I am currently waiting for the official mediation agency to complete its investigation. If the outcome remains unresolved, I will take this matter to court without hesitation.

September 10, 2026
SportFits logo

Reply from SportFits

Thank you for your feedback. We understand that you disagree with the outcome of your return.

However, we would like to clarify that your case was investigated extensively. Our warehouse records, return documentation and video footage were reviewed several times, and the recordings were also provided to you. These records consistently show that 11 items were received in the parcel, and all 11 items were fully refunded.

The remaining item was not contained in the parcel when it was received and opened by our returns department. For this reason, we are unfortunately unable to refund an item that we did not receive.

We understand that this result is disappointing, but the documentation provided was part of a genuine investigation and not “fake proof”.

Kind regards
Your SportFits Team

Rated 1 out of 5 stars

Swiss people watch out

Swiss people watch out. They charged me with the swiss VAT, but unfortunately they did not pass that to DHL. So I got charged twice, by sportfits and DHL. They acknowledge the mistake. After almost a month, sportfits have not yet managed to refund me 9.82 CHF.

September 3, 2026
Unprompted review
Rated 4 out of 5 stars

SportFits did a great job, but avoid POSTNORD at all cost!

SportFits did a great job, good assortment and prices. Good communication and and easy to shop with.
They use DHL, but even though DHL exist in Sweden, they hand of to our local, state owned courier, PostNord. Am they suck big time!
PostNord claim they could deliver, they claimed street door was locked and they could not get hold of me. THAT IS JUST LIES. PostNord have their own codes to get in, they sent me messages that they where on their way, but never that they where at my doot and couldn't get in. NEVER USE POSTNORD!

September 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have ordered mountaineering boots…

I have ordered mountaineering boots with a great price here. Same model I had before. The delivery was fast and the best thing I love it came to a pickup office, so no couriers and no waiting at home for them to come.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was ok

Everything was ok, besides that shipment has not arrived yet but is is DHL part and post HR but from your side all services were very good !
SF1549061
Thanks

September 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The place to be for outdoor experience gear !

As always a pleasure shopping here due to good pricing for top brand products and a lightspeed shipping service.
This is an example of what a webshop should be. Not my first buy and definitely not my last !
Order was SF1541536

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very Good Experience I buy again

Not sure it is a 5 star as I have not used the their support but they deliver in 2 days from Germany to Netherlands exactly what I ordered, Easy website and no hassle process throughout.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Hestra Gore-Tex ski gloves

I recently purchased a pair of Hestra Gore-Tex ski gloves (order number SF1528008). The description on the website was accurate and the order process was very smooth. I received my order in a few days and there were no issues.

August 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look