Soosmarts Reviews 

120
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gorgeous jewelry looks even better in real life than pictured on the site. People also appreciate the reasonable prices, noting that the stunning shine and affordable costs make everyday shopping truly worthwhile. Consumers are consistently impressed by the outstanding customer service and helpful, generous staff members encountered during visits. Many buyers express a strong desire to return for future purchases because of the durable stones and beautiful merchandise. Shoppers find exceptional value in their orders, frequently praising the lovely bracelets and sparkling earrings they receive.

What people talk about most

Product

Customers consistently note positive experiences with product quality and high satisfaction with their... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with beautiful jewelry that looks... See more

Price

Reviewers mention positive feedback about price, highlighting that items are very reasonably priced.... See more

Customer service

Consumers find customer service to be outstanding, highlighting clear communication, understanding, and great... See more

Service

Customers had positive experiences with service and product quality. Reviewers appreciate that the company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love the earrings I bought. They were even prettier in real life than the pictures on this site. They were also very reasonably priced. 5 stars !

Rated 5 out of 5 stars

Our rep, danita was so nice and very helpful. They have good peice for affordable prices. Would recommend


Company details

  1. #36 of 157 best companies in Jewelry Store

Written by the company

smartest place to buy your jewelry . huge selecation unbeatable prices , great customer service. quick shipping Texas based company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(120)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Beautiful

Beautiful, had my bracelet for the past 2 month , looks brand new. Thank you

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy , best hands down , price , quality, I have bought few pieces , haven’t been disappointed

July 25, 2026
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Rated 5 out of 5 stars

Great company The customer service that I received…

The customer service that I received was outstanding along with clear communication and understanding of the situation that I had. The bracelet that I ordered was too big for my granddaughter and had to be resized. This process couldn’t have been easier. I will purchase from them again and highly recommend them with confidence that they will work with you

June 10, 2026
Unprompted review
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Rated 4 out of 5 stars

There it was a problem with my initial…

There it was a problem with my initial order when I contacted the company about it they canceled that order and redid another order and shipped it out to me Express Mail. Very seldom do you get that quick of reaction from something that goes wrong in any kind of transaction. These people stood by their guarantee and make the problem right instantly. I received my order two days later. Thank you so much, I will do business with you again and I will recommend you to all my friends and family.

February 25, 2026
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Rated 1 out of 5 stars

Messed up the order

Well I got the wrong item that I purchased.

January 25, 2026
Soosmarts logo

Reply from Soosmarts

Dear Bsmooth,
We are sorry to hear about the mix-up with your order. Our goal is to ensure every shipment is delivered quickly and accurately.
Please contact our customer service team at Service@Soosmarts.com so we can resolve this issue for you immediately.
Best regards,

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