This is my second attempt to claim. What happen to the first claim ID a1878e49. ???
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update: (in response to Skycop’s comment) There is no point in telling me to contact my claim administrator when I have already done so multiple times. Every time, there seems to be another exc... See more
Company replied
Yet again another response that is just worded differently, what final procedures need to be made. I've been told this over and over and yet still no transfer of funds. It is simply not... See more
Company replied
Horrible!!!! Zero communication from them! Change the status from airline agrees to pay to awaiting compensation decision without any info! Tried contacting them multiple times, nothing! Only here on... See more
Company replied
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
2.6
Poor
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐ 1 star only because I cannot give 0.
⭐ 1 star only because I cannot give 0.
I have had an extremely disappointing experience with this company.
I submitted my flight compensation claim with them on 5 September 2025. Almost a year later, my claim is still showing the same status, with no meaningful progress and no clear explanation.
During this time, I contacted them multiple times asking for updates. I received only a couple of replies, telling me that they were “working hard” on my claim. However, after almost 12 months, I am still in exactly the same position.
What concerns me even more is that, because I had already been waiting for such a long time, I contacted another claims company to see if they could help me. I was told that my claim had apparently already been withdrawn by this company.
This has raised serious concerns for me. If my claim was withdrawn, I want to know when, why, and who authorised the withdrawal. If they have already received the compensation from the airline on my behalf, I also want to know where my money is and why I have not received it.
I have been patient for almost a year, but the lack of communication and transparency is unacceptable.
I have now submitted a formal complaint and requested full documentation regarding my claim, including any communication with the airline and confirmation of whether any money has been received on my behalf.
If I do not receive a satisfactory explanation, I will consider escalating the matter through the appropriate regulatory, dispute resolution and legal channels.
Based on my experience so far, I would not recommend this company. Waiting almost a year with virtually no communication is simply not acceptable.
August 28, 2026
Unprompted review
Reply from Skycop
Hello Donika,
We understand your concerns, especially after such a long period without a clear update regarding your claim.
We will carry out an internal investigation into your case. Our team will review the claim, including its current status and the information available regarding its handling. We will also ask our Finance Department to check whether any compensation has been received and provide an update on the payment status.
Once the investigation has been completed and we have more information, we will contact you with an update regarding your claim.
Best regards,
Skycop Team
I took some time to understand how it…
I took some time to understand how it works, I filled the documents twice. So I was successful finally.
August 28, 2026
Unprompted review
Reply from Skycop
Hello Aušrinė,
Thank you for sharing your experience! We’re glad to hear that you managed to complete the process successfully, even though it took some time to get familiar with it.
If you ever have questions or need assistance with your claim, you can always reach us at help@skycop.com.
Best regards,
Skycop Team
I have been waiting nearly three years… sinc feb 2024
I have been waiting nearly three years for compensation despite skycop taking my bank details in november 2025 all emails are answered with same robotic reply cant find a phone number so i am left in limbo michael
Despite a reply from skycop promising action as usual just words and no action
August 28, 2026
Unprompted review
Reply from Skycop
Hello Michael,
We apologize for any inconvenience caused. We will carry out an internal investigation into your claim to find out what has happened with the compensation and where the process currently stands. We will also inform our Finance Department so they can review the payment status on their side.
Once we have more information and the situation has been clarified, we will contact you with an update by email.
Best wishes,
Skycop Team
All The precess was easy to complete
All The precess was easy to complete
August 28, 2026
Unprompted review
Reply from Skycop
Hello Richard,
Thanks for sharing your experience! We’re glad to know you found the whole process straightforward and easy to complete.
Making things simple for our clients is what we aim for, so it’s great to hear we got it right.
Best wishes,
Skycop Team
No payout after 2 years — no clear answers
I have been waiting for my compensation for two years, and Skycop has still not paid or provided any clear information.
My claim was submitted in September 2024.
Skycop informed me in February 2026 that the airline had agreed to compensate.
All requested documents were submitted and confirmed as complete in April 2026.
Since then, Skycop has sent only generic template replies such as “we will prioritize your payment” or “we are working to resolve the issue.” They have never provided:
- a payout date,
- confirmation whether they received the funds from the airline,
- an explanation for the delay,
- or contact details of a supervisor, despite multiple requests.
Even after a formal escalation with a clear deadline, Skycop avoided answering any specific questions and responded with yet another vague message.
After months of unanswered follow‑ups, I have now filed a complaint with ECC Slovenia (European Consumer Centre), who will contact Skycop directly.
At this point, Skycop’s handling of my case shows a serious lack of transparency and professionalism. I will update this review if the compensation is finally paid, but based on my experience so far, I cannot recommend Skycop.
August 28, 2026
Unprompted review
Reply from Skycop
Hello Ernest,
We’re sorry that your claim has taken this long to resolve and we understand your concerns regarding the lack of clear information.
We will carry out an internal investigation into your claim to establish what has happened and what is currently causing the delay. We will also inform our Finance Department so that the payment status can be reviewed from their side.
Once we have further information from the investigation, we will contact you with an update by email.
Thank you for your patience while we look into this matter.
Best regards,
Skycop Team
Reply from Skycop
Hello Daniel,
That’s a great compliment - thank you! We’re delighted to hear that you consider Skycop the best service.
We really appreciate your support and hope we continue to live up to the title!
Best regards,
Skycop Team
This is my second attempt to claim
This is my second attempt to claim. What happen to the first claim ID a1878e49. ???
August 28, 2026
Unprompted review
Reply from Skycop
Hello Mario,
Thank you for bringing this to our attention. We understand your concern about what happened with your previous claim.
We’ll take a closer look at your case and review the status of your previous claim. Once we have clarified the situation, we’ll contact you by email with an update.
Best wishes,
Skycop Team
It’s asking for person details…
It’s asking for person details everthink so so I hopes it doesn’t scam me I’ll let people know and all my followers if it’s a scam or not very soon if not I’ll happily share to thousand of my followers if not we shame them
August 28, 2026
Unprompted review
Reply from Skycop
Hello Callum,
We understand your concern about sharing personal information online. The details requested are necessary to process your claim and verify eligibility, as well as to complete the required steps if compensation is approved.
Please be assured that the information you provide is handled securely and protected in accordance with our data protection requirements.
We appreciate your caution and thank you for giving us the opportunity to assist with your claim.
Best regards,
Skycop Team
Reply from Skycop
Hello Thalia,
Thank you for your feedback! We’re pleased to hear that you found the process straightforward and easy to understand.
We appreciate you taking the time to share your experience with us.
Best regards,
Skycop Team
So far so good I’m happy please assist…
So far so good I’m happy please assist me
August 24, 2026
Unprompted review
Reply from Skycop
Hello Amanda,
Thank you for your kind feedback! We’re happy to hear that everything has been going well so far.
We’re here to assist you throughout the process and will do our best to make your claim as smooth as possible.
Best regards,
Skycop Team
Two years waiting for €250 after Skycop confirmed they received the airline's payment for claim #b961048d
Two years waiting for €250 after Skycop confirmed they received the airline's payment for claim #b961048d
I filed a compensation claim with Skycop on 15 August 2024 following a disrupted Ryanair flight. The total compensation was €500, with €250 deducted as Skycop's remuneration, leaving €250 payable to me.
After a very long process, Skycop contacted me in March 2026 saying the claim had entered the “final stages before completion” and requested my bank details. I provided them immediately.
Then, on 16 June 2026, Skycop explicitly confirmed in writing:
> “The airline's payment reached us.”
They also stated that:
> “After the issue is resolved, payment will be done right away.”
It is now August 2026. I still have not received my €250, nor have I received a transaction receipt or a meaningful explanation for why the payment has not been made.
I sent Skycop a final formal demand on 17 August, giving them until 21 August 2026 to confirm the transfer. The deadline passed without a substantive response.
This means I have now been waiting over two years for €250 that Skycop has confirmed the airline has already paid to them.
I have now filed a formal consumer complaint with the Lithuanian State Consumer Rights Protection Authority (VVTAT) and will pursue the matter further if necessary.
I would strongly recommend that anyone considering Skycop carefully considers the potential delays involved. My issue is not that the claim was difficult to pursue — my issue is that Skycop says it received the airline's payment, yet I am still waiting for my share months later.
I hope Skycop resolves this immediately, but after more than two years, I should not have had to escalate a €250 payment this far.
August 27, 2026
Unprompted review
Reply from Skycop
Hello James,
We understand why the continued wait for your compensation is particularly frustrating, and we apologize for that.
Please be assured that your claim has not been forgotten or set aside. The case remains with our team, who are addressing the outstanding matters required before the payment can be released.
In some cases, the payout itself can take additional time when internal verification, payment checks, or other administrative requirements still need to be completed. We understand that this does not make the wait any easier, but these checks must be finalized before the transfer can be completed securely.
Your claim remains under attention, and we will provide you with an update as soon as there is further progress.
Best wishes,
Skycop Team
#7771Leb38 This is the case ref number.Still awaiting my compensation!
#7771Leb38 This is the case ref number. I had them revoke my claim with BA as I pursued it independantly,once I realised who they are! They notified me that even though they did no work on my behalf,BA still paid my compensation to them! Numerous emails later ,bank details forwarded on ,still no response!
July 1, 2026
Unprompted review
Reply from Skycop
Hello Seema,
We understand your concerns, particularly regarding the payment you were expecting after pursuing the claim independently.
We will carry out an internal investigation into what happened with the disrupted flight compensation and make sure our Finance Department is informed about the situation. Our team will review the relevant details and determine what needs to be done next.
Once everything has been clarified and the necessary actions are in place, we will contact you with an update.
Best wishes,
Skycop Team
I have made a claim 2 years ago and you…
I have made a claim 2 years ago and you still hadn't replied to me!
I have sent you a lot of emails but nothing from you... the claim id is f29dbc12
August 26, 2026
Unprompted review
Reply from Skycop
Hello Sabrina,
We understand your frustration after waiting so long without receiving a response.
We’d like to locate your claim and take a closer look at what is happening. Could you please share your Skycop claim ID number with us? This will help our team review your case and provide you with more relevant information.
Best wishes,
Skycop Team
Quick and easy
August 26, 2026
Unprompted review
Reply from Skycop
Hello James,
Thank you for your positive feedback! We’re glad to hear that you found the process quick and easy.
We really appreciate you taking the time to share your experience with us.
Best wishes,
Skycop Team
I had a flight cancelled over a year ago, but still no compensation
I had a flight cancelled over a year ago with Luxair. They confirmed to me pretty quick, that they sent my compensation money to Skycop, but I still haven't received a cent. It's been over a year, and despite emailing a thousand times, I only get late replies or even no reply at all.
Holding onto my payout after the airline already settled the claim is illegal.
Claim Reference: #1bac4a5a
August 29, 2025
Unprompted review
Reply from Skycop
Hello Fabrice,
We understand your frustration after such a long wait. Please be assured that your claim is still being actively handled by our team, and the process is now approaching its final stage.
We’re continuing to work through the remaining steps, and as soon as there is any progress or new information regarding your compensation, you will be informed by email.
Thank you for your patience and understanding.
Best wishes,
Skycop Team
Reply from Skycop
Hello Marouan,
Thank you for your kind feedback! We’re glad to hear that you found our service really helpful.
We truly appreciate your trust in Skycop and your support.
Best regards,
Skycop Team
Reply from Skycop
Hello Sara,
Thank you for your kind feedback! We’re glad to hear that you found the information clear and precise, and that the process was easy to follow.
We really appreciate your trust and support.
Best regards,
Skycop Team
Do not use this company !!
Do not use this company !!
Claim #48e655aa
8 months on now from my claim, no communication from Skycop, no money from Skycop. They have my compensation from my airline. But they are still denying this and still withholding MY money from me. This is just theft at this point.
I’ve been told so many times that they are sorry and it’s “in the final stages”, “I’ve been made a priority”. Which is all just lies. They have my money and they have stolen it. They are scammers and please don’t use them. I just want my compensation please.
January 4, 2026
Unprompted review
Reply from Skycop
Hello Dan,
We understand your frustration after such a long wait. Your claim is known to our team and is still in progress, with the final processing steps currently being carried out.
These final stages can sometimes take longer than expected when additional administrative checks, verification, approvals, or actions involving third parties are required. Some of these steps are not fully within our direct control, which can affect the overall processing time.
We are continuing to work on your claim and will inform you as soon as there is an update regarding the compensation.
Best regards,
Skycop Team
Fala na razbiranje
August 21, 2026
Unprompted review
Reply from Skycop
Hello Ferki,
Thank you for your kind words! We’re glad to hear that you feel understood and appreciate you taking the time to share your feedback.
Best regards,
Skycop Team
They file with the airline but don't seem to pay
My flight was delayed more than eight hours. I filed the charges to be disputed with Skycop. This was nearly three years ago. I receive periodic "offers" to accept a smaller settlement sooner, which I have always declined. As it's now been years, I reached out to the airline, who informed me that they have paid out the settlement. So I logged in to Skycop, who are claiming that they are still waiting on the airline to pay them.
August 24, 2026
Unprompted review
Reply from Skycop
Hello Joe,
Your claim is still in progress, and the process is ongoing. We have also informed our team about the issue you’re experiencing so that they can look into the situation and check what is happening with your claim.
We appreciate your patience and will keep you informed once there is an update.
Best wishes,
Skycop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.