SIXT Nederland Reviews 

I had a very positive experience renting a car from SIXT. The car was in excellent condition—practically as good as new—and was exceptionally clean.

The staff at the counter were very welcoming and professional, and the handover process was quick and hassle-free.As I’m from the UAE, I particularly appreciated that SIXT accepted my UAE driving licence, which is issued in English.This is worth noting, as some other rental companies insist on an International Driving Permit even when the licence is already issued in English.

Returning the car was equally smooth and straightforward.

Overall, I’m very happy with the service and will definitely rent from SIXT again.Highly recommended

Unfortunately Sixt is stealing my money. They falsified documents and made up damage in order to charge my account. They tried to have me pay for already present damages. After my objection they scrapped half of the amount, but not all. Still in a discussion with them. Many customer comments and reviews point out it seems to be a part of their business model. A very unfortunate situation.

Good & Clean Car, Fast Delivery, Fast Return, Just what I needed.

I have been trying to get in contact with an agent to help me resolve an incident that occurred with another vehicle more than three weeks ago.

Every time I contact SIXT, I am simply referred to an email address, but nobody responds to my emails. I have already sent several emails and have not received any response. When I call again, I am told the same thing and that nobody can help me over the phone. When I ask to speak to an agent, nobody seems to know who I should speak to, and the call is eventually ended.

This situation is becoming frustrating. I have been trying to resolve this for more than three weeks and I am doing everything I can, but I am getting absolutely no assistance.

I urgently need someone to take responsibility for my case and help me resolve this issue. Please have an agent contact me directly as soon as possible.

great service, great customer swrvice and very helpful, there where it was needed! Very recommendable

Great customer service for a last minute rental. The team went above and beyond.

My rental experience with SIXT was initially positive. Unfortunately, what happened afterwards completely changed my opinion of the company.

I received three traffic fines. Let me be absolutely clear: I accept full responsibility for the traffic violations and I have no problem paying the fines themselves.

My complaint is about SIXT’s additional administrative/handling charges.

On top of the three traffic fines, SIXT added fees that were almost equal to the amount of the fines themselves. In my opinion, charging such disproportionately high fees simply for processing traffic fines is outrageous and extremely difficult to justify.

A traffic fine is one thing. Turning the processing of that fine into another substantial charge is something completely different.

Ironically, SIXT contacted me after my rental thanking me for my positive feedback and asking me to share my experience publicly on Trustpilot. So here it is: the rental itself may have been fine, but the charges that followed completely destroyed that positive experience.

I strongly recommend that anyone considering renting from SIXT carefully check their terms regarding traffic fines and administrative charges beforehand. You may discover that the additional SIXT fees can cost almost as much as the fines themselves.

After this experience, I have lost my trust in SIXT and will seriously reconsider using them again.

Returned my rental (Amsterdam Centraal, May 2026) at 18:20, 10 minutes before closing time— no employee present, so no joint inspection was completed. Four days later I received a €1,195. claiming roof damage. Their own damage report lists prior damage history as 'unknown.' They have no timestamped photos from pickup or return and commissioned their own expert 4 days after I handed back the car. This is a well-documented pattern with Sixt — check the other reviews. I have filed a formal complaint with ConsuWijzer and de Geschillencommissie. Do not rent from Sixt without taking full video of every panel before you drive away.

SIXT has great and smooth application, easy to make a booking & control it based on every needs, variety of cars from different brands in excellent condition, receiving and dropping car is super easy process.

Front desk representatives & the receiving office are very helful, respectful and cooperative.

the best rental company in Europe 🇪🇺 nothing to complain about, almost prefect from every possible ways.

Great team, kind and supportive. The car was in excellent condition

Had such a bad experience with customer service, first they made mistake in invoice, when I asked to change it - they told that they can’t do it because I was not first driver. All booking, payments, emails, everything was from MY account. Just because I had only 2 y driving experience on my Dutch license, not means that I can’t have MY right invoice, with right details and all what I should have. It was company costs, and somehow I was thinking SIXT has a nice reputation, so will make my life easy. Customer service France is not deserving even 1 star. I shouldn’t spent 2 days trying to have invoice with right details. Absurd.

Two hours before my scheduled pickup, I received a call from a SIXT representative. She informed me that my booked car was "not available" and that I was receiving a "free upgrade." She mentioned the new model name, which I was unfamiliar with, but trusting the SIXT brand, I verbally agreed, assuming I was getting a better vehicle.
Upon picking up the car, I realized the "upgrade" was actually a downgrade. It was a smaller, less equipped model that retails for significantly less per day than the car I had originally reserved. Essentially, SIXT overbooked my vehicle, gave me a cheaper car to cover their mistake, and disguised it as a courtesy.
When I contacted SIXT to request a refund for the price difference, they flatly refused. They hid behind the technicality that I had "agreed" to the change over the phone, despite the fact that I was explicitly misled about the value of the vehicle I was receiving.
My advice to future renters: Never agree to a change over the phone unless they explicitly state the specific model and you have verified the current market price. If they call you last minute, demand an email confirmation with the exact specs and daily rate before you say yes. Otherwise, you will be paying a premium price for a budget car with no recourse. SIXT has lost my trust permanently.

I want to formally recognize Kaoutar at the Sixt Brussels branch for consistently excellent service. As a Platinum member (working toward Diamond) who rents long-term and very frequently, I interact with a lot of staff across different branches — and Kaoutar is genuinely one of the best.
What stands out most is her problem-solving attitude, especially when the fleet is limited. There have been several occasions where availability was tight, and instead of just telling me "sorry, nothing available," she went out of her way to find a solution and make sure my needs were still met. That kind of initiative and dedication to the customer isn't common, and it hasn't gone unnoticed.
She's also efficient, straightforward, and easy to work with — no unnecessary back-and-forth, just professional service done right. Given how often I rent and how demanding that can make me as a customer, I don't say this lightly: she consistently delivers, even under pressure.
Kaoutar is a real asset to the Brussels branch, and I hope this is recognized appropriately.

The check in failed but Alex at the desk remembered me and I was checked in, new Driver Licence scanned and on my way promptly,
Car was the usual well maintained requested model.

Sunny cars (in partnership with Europe cars) left me stranded at Albania airport on vacation with my family, when after 45 minutes of deliberating they decided they could not accept my platinum Amex card, nor my Dutch bank card. Across the street was a SIXT office. 15 minutes after stepping in, I walked out with keys to my rental car. It was better than the one I reserved at Sunny cars, and even a bit cheaper! Staff was very helpful and communicative.

Everything was perfect. The desk at the airport was helpful and honest. The car was easy to pick up, clean and new. Drop off was efficient and smooth as well.

Great service of the Síxt people, happy deal, prize and quality car for our purpose. We frequently return to rent a car and make s reservation on forhand. Thank you !

Booked an BMW M4 with them for 200,- a day. Then suddenly the order gets cancelled due to no availability even though their site and app state there is. Support is not supportive to say the least and then they offer an “similar model” which in their mind was an Audi A5 or mercedes C class which can be booked for 60,- to 70.- on their site… Do I need to say more?

Their online availability apparently doesn’t reflect their real car availability. Customer support was horrible and arrogant, even though it regards one of their luxury vehicles. I chose an airport because of car availability, well fool’s on me now…

Was happy with my experience until I received a claim for damage that I did not cause. They attached blurred images in the damage report… of your ride out… did not share a real before picture. Very dishonest way of doing business…charging you for damage that was already there. They ask you to share your pictures … but cannot produce a clear before image. Please beware take detailed pictures of every inch of the car … even the tyres and screws.

Very disappointed with this company… expected better for a company of this “calibre”.